"I bought a PowerPro Elite from Powernotebooks.com in November of 2004. The purchasing process was easy and the prices are very reasonable. Shipping was very fast as well.

The only problem that i encountered was a bad stick of RAM (Corsair XMS) that was throwing my system off. I called the Support Line and was connected to a support Tech within a few moments. (Note: Lifetime 24/7 Tech support= BIG plus) After a few tests the bad stick was determined and a repalcement was immediately shipped out. I would have recieved it faster if it were not the fact that all of this happend durring the weekend.

After receiving the RAM, everything is working excellent. The Laptop includes a Centrino 2.0GHz that is smothered in Arctic Silver 5, a great idea that Powernoteboks.com offers for those of us that will run the heck out of our PC's (especially gamers!)

Also Powernotebooks.com incorporates follow-up emails to ensure that the customer is 100% satisfied with the purchase.

I highly recommend Powernotebooks.com to anybody who needs or wants a great laptop that comes with excellent customer service and support.

"

"Powernotebooks.com Is the only place I will shop for a Notebook in the future.

The quality of the computer I ordered and the speed at which I received it are unparalleled in my experience.

I am supremely impressed with this company. I worked both with the owner Donald and Ron, one of the sales reps. Both were extremely helpful in guiding my purchase and helping my to avoid purchasing frivolous upgrades that I would not make use of.

Additionally, Ron called me the day after my purchase to inform me of a coming price drop and allowed me to postpone my order until after the change took effect. It's nice to talk to sales people who care enough to make a call like that.

Thanks again to the staff at Powernotebooks.com and keep up the good work."

"From start to finish I was very impressed with the professional manner in which I was treated. I was given specific advice and counsel on exactly what power notebook would best meet my needs. I have to say that this was the best computer buying experience that I have had. The laptop itself is extremely well built with precison and detail given to the smallest feature. I won't have to buy another computer for awhile as this one is so well made that I won't have to, but if I did I'd contact Ron Baird. He was honest, straight forward and professional in every way. Thanks Ron and Powernotebooks.com. Sincerely, David"

"I've had my Sager NP8790 for 2.5 months now, and have been very happy with my purchase decision. Joel at PowerNotebooks was very patient and helpful as this was my first notebook computer purchase and I had quite a few questions. The price was right, especially considering the cash discount, which I took advantage of. Plus PowerNotebooks doesn't bog the system down with tons of extra software installations, just the basics. Big points for that one. Fast build time/shipping, my notebook arrived a week after they received my payment! No problems with the notebook so far, so I haven't had to really test customer service post sale, but that's nothing to complain about. Thanks again Joel K. and PowerNotebooks.com!"

"Smoothe transaciton. Good service & good follow up communication. Simple & easy to do business with."

"Product quality: My laptop had a few minor issues before the warranty expired, but of course after warranty it started having serious problems. Within a year after warranty expiration it has gotten to the point where I can't even leave it on without supervision because of the possibility it will experience rapid battery loss and shut down, or simply crash. The suddenness of these problems suggests this is not normal wear and tear, but shoddy construction and components.

Technical Service: They make a point of trying to seem very convenient and easy to work with, but the fact is you have to mail your laptop in to them to even get it looked at. This is a hassle even under warranty, but God help you if you, like me, experience serious problems right after the warranty expires, because you'll have to shell out to even send it to them. They like to mention the convenience of next day shipping but that's not really a great option when it costs $100.

Customer service: They're very nice and pleasant to work with. Good for them. Too bad it doesn't make up for the massive inconvenience of a faulty laptop. Also, when you review them poorly, they call you up and try and guilt you into changing your review. Not appreciated.

Delivery: My initial order was out of stock, so I was promised a reasonable date I could expect it. I received it about three weeks after that date. Don't get me wrong, my customer service guy told me about the further delays, but...not very reliable there, guys.

In summary, I was not satisfied with either the product or the ease of service. I recommend one of the real brands that can provide adequate service, or at least a local store that you don't need to ship to for repairs.

Note: This review has been edited several times to reflect the entirety of my experience with PowerNotebooks and its products."

"PowerNotebooks.com is a very refreshing company. They actually understand the concept of taking care of the customer. I have had only great experiences with this company; from asking a hundred questions during the ordering process to looking for a replacement part I lost two years after my order. There are "REAL" people that will email you back within minutes or hours most of the time or who will actually answer the phone or promptly return your call. If you want to see for yourself, send them an email to ask about one of their computers. And speaking of their computers, they are very well built with top of the line brand name components like Intel, nVidia and ATI and are the best value for the money hands down. I have never regretted for a minute my purchase from PowerNotebooks.com over two years ago. I am writing this review today because of my recent experience with them regarding a part I lost. This really is a great company. Shop with confidence when dealing with them "

"I had a memorable experience with Ron Baird. I ordered a Sager 3790 notebook and am completely satisfied. He was very helpful in recommending a notebook and I did not feel pressured even though they sell their own line. I had to RMA my first order because I wanted to upgrade the specs and he made the process very easy for me. I ordered both notebooks on Monday and received both by Friday. Actually, I was not home on Thursday to sign for the first order. The manufacturer seemed to have missed shipping the second order so Ron upgraded the shipping to next day air at his expense. That too me is exceptional customer service. He is very prompt with correspondence and tracking numbers. Great Job!!! "

"We were very pleased with our ordering experience. Ron Baird was very helpful and followed through on all promises he made us about time ---- we were in a little bit of a crunch as my son is being deployed to Iraq and we ordered the computer while he was on home leave. Ron promised that he would "rush" the order through and he did. The computer itself is "a thing of beauty to behold" :-) WOW - what a machine! So far so good ---- no problems, and my son is very excited about the features - everything we wanted. Thank you again!!"

"I have bought many computers throughout my lifetime both for work and home, and I found the service from PowerNotebooks to be extraordinary! They care about the computer that you get. Also, to them you are not a number. Admit it; it is nice to get a live voice on the phone right away too. With PowerNotebooks you get all of that and more!

I received excellent advice once they determined the needs that I had. And I must say, the results have been fabulous! I am an American who lives and works overseas at present. I cannot afford to have a computer that breaks down on me and send it to the States for services. PowerNotebooks worked with me in figuring out my individual situation.

And with the machine I purchased from them, I have had no need for repairs. I have needed simple software support which I received in fast, friendly, and knowledgeable responses from PowerNotebooks.

I did much comparing before I purchased my new laptop and found everything I needed in my new PowerNotebook. Maximum Quality, Minimum Price! I explored gateway, voodoopc, and hp, and in my opinion, PowerNotebooks was the best find for me this year.

High praise to PowerNotebooks!"

"Thanks for the speed in assisting me in acquiring the power supply. The salesperson I spoke to was friendly and helpful in the order process, even locating my original order that was over a year old. She checks to see if the item could be replaced by warranty, something a company concerned with customer satisfaction pursues. The shipping department quickly reacted to my need, by filling and immediately shipping the item. My notebook has not been with me long; however it is always with me now.  I was relived to be without my laptop for such a short time. Once again my sincere thanks. Keith
"

"My first buy from them and if I ever need to buy another laptop they will be first on my list. Great company extremely friendly service, and super fast delivery. If 1700 dollars wasn't cheap for a laptop I would complain about the price too. I HIGHLY recommend this company to anyone looking for a great laptop."

"We were very pleased with our sales person, Ron Baird, who helped us choose a laptop to fit our needs. He did a good job, as we are enjoying it already!!
The few quesions we have had in setup has been answered quickly and correctly by their support team.
Thanks to PowerNotebooks.com. Al"

"Just Recieved my notebook(Sager5690), it came in a neatly packaged box, Service with Powernotebooks.com is excellent, Ron Baird was a great help with building the notebook that i needed, far as gaming goes man this thing rocks, Im extremely happy with my it! l looked at alot of other laptops, i build gaming systems, so i wanted a hand built laptop! "

"I got a notebook with a bad pixel. According to Industry Standards this is "normal". I am however somewhat frustrated.

I asked my sales rep about getting it repaired... he gave me the default answer. I was not satisfied with that. I left a post on their web forum. I was then contacted by the owner of the company who tried to further explain the policies.

The problem I had was not in understanding the policies... it was with the policies themselves. The owner, Donald Stratton seems very interested in doing what he can to make sure I am satisfied with the product. "