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Verified
5/5

2004-08-31

"PowerNotebooks.com is definately the one stop shop for a new notebook. Their customer service is amazing... fast, reliable and always insightful. I have never purchased anything over the internet as expensive as a laptop, but I was not at all dissapointed when I received my PowerPro notebook. It was a lot more than I actually expected. I would buy another system from this company any day, without hesitation. They are great, and they are the only company I would ever recommend."

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Ability to determine if a product was in-stock real time
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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
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Verified
5/5

2004-08-28

"Very good firm. Product knowlege strong, quite personable, insistance on detail, product was as advertised and ordered, follow up was prompt and courtious. Alltogether a pleasant experience. Will not hesitate to continue using and recommending this company."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
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Verified
5/5

2004-08-28

"Everything was fine. Delivery very quick and so far I'm very happy with my computer."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Verified
5/5

2004-08-26

"8/2/12 I ordered the laptop NP9170 from Mr. Donald Stratton, who is the best gentleman and helpful. This laptop is the best from all the previous three I had purchased. It is very fast, perfect keyboard, powerful. I do not have any problem to recommend any individual to Mr. Stratton for any laptop. Many thanks to Donald and Sager.com
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I purchased a Sager NP9262 gaming laptop with Windows XP Pro installed, it is perfect and nice looking. The order was given to Mr. Donald Stratton (owner). From the first time I talked to Donald, he was exceptional kind, gentleman, and helpful. He deserves my thanks and my appreciation.
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Two weeks ago (8/31/11), I ordered a new Sager Laptop NP5175 and today I received (9/14/11). The order was given to Mr. Donald Stratton (owner of PowerNotebooks). This laptop is the third from PowerNotebooks. The reason I go back to Donald is because he is very helpful and real gentleman. I highly
Recommend to contact Donald and get a real perfect Laptop.
I am thankful to him.
"

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Overall quality of the company
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Value the company offers
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-08-25

"They are very responsive, and curtious. They even put up with my agitation. Not to mention the powerhouse notebook they sent me that kills my desktop. I definatly recomend this site to anyone either looking for a DeskTop Replacment or a mobile gaming rig."

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Web site being easy to use

Verified
5/5

2004-08-25

"After having bought Dell's for my last 2 notebook computers and getting thoroughly disgusted dealing with their foreign tech support, I decided to try out a smaller company that sells notebook computers and has excellent American tech support that you can understand. Powernotebooks was highly recommended by a fellow member of the Short-Media forums to me so I decided to check them out. When I called them, Ron was extremely helpful in helping me choose the options for my PowerPro M 5:6 FORCE notebook and said that they could deliver on an accelerated schedule also. They fully lived up to the delivery schedule and I've been very satisfied with my purchase from them. They really do live up to their high rating here; I would recommend them to anyone who is looking for a good notebook with stellar support from the company selling them. Also, their prices were very good and I really appreciated the fact that I could order my notebook without an installed operating system, letting me save more money by being able to buy a Microsoft XP Pro liscense from someone else since I already have 2 OEM XP Pro disks and saving me around $50."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-24

"Good service. Good communication. Good product. Good price. Quick shipping. Who could ask for more?"

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Verified
5/5

2004-08-23

"I purchased the PowerPro M 5:6 from the company couple months ago. The notebook is great. It works flawlessly with all my applications (Adobe Photoshop, pagemaker, illustrator, Macromedia Flash, Dreamweaver, video editing, sound recording, etc) and plays all my games. I bring this laptop to work everyday and love it. I haven’t had the system crash on me once yet. I really like the fact that I was able to install my own OS (Win XP) w/o all the junk software in it. I think it really helps with the stability of the OS. You get to install the software YOU WANT. I haven’t had to call tech support as of yet as the laptop has been flawless. Hopefully I will never have to."

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Verified
5/5

2004-08-23

"Everything went smooth from the beginning to the end but one thing you need to change is the shipping from UPS to DHL for two reasons: (1) cheaper fares, and (2) get the package here faster!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
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Customer service being trustworthy
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Verified
5/5

2004-08-19

"PowerNotebooks has been exceptional to work with. The service and response time have both been outstanding. The hardware is awesome as well, everything we asked for and more. We have had no reason to complain and will definitely buy from these guys again. Could not be more satisfied."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-19

"Excellent service so far.

I ordered a 5690 Force with UXGA wide angle screen and 60GB 7200 RPM drive.

Ron Baird was very courteous and helpful. I told him exactly what I wanted and he did not try and pressure me into buying anything extra.

The laptop was shipped and delivered exactly as promised and on time. I've only had the system 2 days but it has performed flawlessly. I've configured many laptops over the years, but this one was one of the easiest I can remember. All the drivers installed without issue under XP Pro SP1a.

I've done some benchmarking in Sandra and the machine performs as well as I had hoped. I'm just waiting for Doom 3 to arrive so I can start stressing it a little, but so far it's handled everything I've thrown at it, including some pretty intense editing apps, without skipping a beat.

I read the reseller ratings for PowerNotebooks before deciding to make my purchase. I was a little suspicious of the comparatively low price, but I needn't have worried. There were no compromises in service.

Though it's still early days, my experience with PowerNotebooks has been a pleasant one. I would definitely purchase from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-08-18

" My research into product quality vs price led me to Powernotebooks. I can't overstate the confidence I felt dealing with this company. They referred me to the BBB of Northern Nevada and to for massive lists of customer reviews. Go there and check it out for yourself. This company is dedicated to quality, service and honesty. The notebook I received from them (a C 3:17 ) was impeccable in both appearance and operation. I couldn't be more satisfied with this purchase. My recommendation is -- pay the money--get the quality -- and it was shipped on time.
Dan
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
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Verified
5/5

2004-08-15

"I found powernotebooks to be a very helpful reseller. They were very considerate and informative and helped me make the right decision in buying my notebook. They answered all my questions promptly and throughly. As a Canadian it was difficult to pay for the notebook since only wire transfers are accepted, but this minor hassel aside I strongly recomend powernotebooks.com to any one considering buying a notebook. Beyond their great prices their services is excellent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
1/5

2004-08-15

"I have purchased 5 notebooks from this company over the last 5 years. I purchased a very expensive extended warranty with the last notebook I bought. I had some issues with the last notebook which required me to send it in for repairs. The notebook still had many issues when it came back. After many months and many e-mails trying to resolve the issues, I gave the notebook to a charity and purchased a Lenovo. In their defense, I have never had to wait on the phone more than 5 minutes to reach tech support and I have not had any problems with the other 4 notebooks I have purchased from them. I am just disappointed in the support I got after purchasing a $400.00 warranty from a company that hides behind a religious facade. I won't be buying from them again nor recommending them to anyone anymore. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
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Verified
5/5

2004-08-13

"I received the laptop today, and because it shipped tuesday when they told me it would most likely ship friday or monday they bumped me up to one day shipping from UPS ground free of charge (nearly 70$ value). I had certain special requirements, and they helped me meet all of those needs, even accepting a check when I explained my circumstances. I've already recommended them to three people planning to get a laptop in the next few months. They assign a case worker to each case so that the person you're dealing with stays the same, so they know your entire story. My representative (Ron Baird), and from what I hear the rest of the PowerNotebooks.com team do incredible jobs. I'm glad that if any problems do arise (which I doubt) I'll have the technical support of such a great team."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site