"Exelent customer service, very good products,shipping one time.
Their representative (Ron)was in contanct any time with updates and additional info.
I think that I get more e-mails from them than my bodies.
The laptop is exelent and exactly what I have asked. Clean instalation not like DELL or HP where they put all this junk, you can never get rid off. No dead pixels or other defects.
Highly recomended against all the major brands, they ARE better and the prices are correct.
"
"I'm very pleased with the product and the service. I'm a senior programmer for a financial services company in the Chicago area, so I need the best. I used to purchase Dell, but no more. I found a better place and its powernotebooks.com."
"Excellent selection and excellent service. I am using the Sager 3790 for 3D modeling and animation and so far things are working very well. Powernotebooks was very cooperative and extremely pleasant to deal with during the entire process.
Some highlights for me:
I got the standard ground shipping and the total time from order to arrival was 8 days.
I don't have any dead pixels.
Case actually looks and feels better than the pictures indicated."
"I purchased for my daughter model C 3:23 (Asus M3000N, 14 inch laptop) after numerous contacts with Ron Baird, the salesperson, who was extremely helpful and responded quickly to calls and e-mails. I have built
two desktop computers with Asus motherboards so I trust the Asus name. I trusted this merchant based on the incredible rating they have with this service.
I did a lot of research before I purchased, and my primary concern was weight, battery life, reliability and service after the sale.
As to support, I was down at my daughter's college dorm last weekend (9/25/04) and ran
into a problem and called powernotebooks.com non toll free support number for weekend support. Within 30 minutes, I got a call from a tech support person who solved the problem. I
called with another question about 20 minutes later, and again, my call was
returned in 15 minutes. The issues were related to her network and wireless mode operation at the college. So I can state that their advertised 24/7 support passes my test. I am now seriously considering purchasing another laptop for myself--their C 3:12 12.1 inch 3.4 lb unit made by Asus (M5200N).
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"I bought a powerpro m5:6 at this online store and I am very satisfied and pleased with their product as well as their customer service. They have the best customer service, I have ever encounter. Their website also has a forum where you can ask other buyers as well as the store admin about their opinions or help. Great store!"
"A friend of mine suggested Powernotebooks.com He was happy with the service he got while buying a laptop and so am I! It only took a week to get the laptop to me and I am in Iraq! The product came with all of the software I needed to get it up and running quick. Thanks for your awesome service!!!!"
"Very refreshing to find a company that understands that customer service is much more important than a low bid outsource to India! They took time to call, unsolicitied, and converse about what I was getting and when it would arrive. When I asked more technical questions, I was transfered to a technician. The tech shared his personnal experience with the machine I chose. He answered questions until I had no more. Even better, he understood the machine and could answer from experience rather than from a database search response.
The machine works fine. I got a lot more for the dollar. Just getting to dig into to it.
More machine, lower price, better service, quick delivery. What more could you want?"
"It’s been about 3 months since I purchased a laptop from PowerNoteBooks.com. I buy many computers for my employer, from many vendors. With years of experience I’d have to say that PowerNoteBooks.com leaves everyone else in the dust—simply outstanding product, customer service and support. There wasn’t anything that was too much trouble or anything they didn’t jump all over. I’d categorize myself as a very discerning buyer/user. My model has many features and just about fully configured. I use it as a mobile multimedia editing platform and as a remote support computer. It runs like a top!"
"I ordered my laptop on a monday, recieved it on that Friday. What else can be said. Their prices were roughly $1000 less for my laptop than competitors, shippings was fast and reliable, and customer service was simply top notch. I would reccomend this company to anyone who is looking for a new laptop."
"Excellent experience working with PowerNoteboos.com. They were very helpful, answered all of my questions before the sale, and made sure my order was properly processed."
"I purchased a PowerPro M 5:6 Elite about a month ago. It arrived well packed and in good condition. Set up instructions were pretty clear, and the driver cd menu was organized to load everything in the correct order to avoid conflicts.
There were a couple of glitches in getting drivers loaded. The drivers for the gigabyte wireless card were missing. No big deal because I was able to download them from the manufacturer's website. The video drivers also did not load completely. The monitor worked fine, but all of the ATI tabs were missing in the video properties dialog box. Tech support somehow failed to diagnose the problem correctly, but in the end, Power Notebooks demonstrated a commitment to superior customer service. Donald Straton, the owner of the company, stepped in to resolve the issue himself, and again the solution was simple. Turned out to be a corrupt file on my driver cd, so all I had to do was download the drivers from their website.
The pc boots quickly, runs quietly, and with the combination of the 1.7 Mz processor, 1Gb of memory and the faster hard drive, performance has been great. The only time I've drained a battery completely, I think it lasted about 3 1/2 hours, but I didn't time it exactly. Screen resolution is good, and there are no dead pixels.
I have to admit that I was a little annoyed at some of the setup problems. But, mistakes happen, and what separates the great companies from the average ones is how they deal with those problems. I couldn't have asked for better service than a phone call from the owner of the company. PowerNotebooks.com and the PowerPro M 5:6 Elite are both highly recommended."
"A great company to work with! I ordered a PowerPro M 5:6 Elite laptop on 8/18. I was contacted by Ron Baird that same day to review my order and to let me know that there would be a delay in shipping since the "bare bones" unit was backordered from their vendor. I told Ron it wasn't a problem, but to keep me posted as to when I could expect to receive it. He said he'd contact me on 9/1 with an update, which he did. A small glitch with my credit card company was quickly resolved due to the excellent follow-up by the sales staff, and the computer shipped when Ron said it would (9/10), and arrived even sooner (9/13) because they provided 2-day shipping at no extra cost. Ron has been extremely helpful and courteous, making sure I'm happy with my new system, and responding to all of my emails in a matter of hours. And the computer is a beauty! Powerful, fast, sleek, with no extra junk software bogging it down. I love it! If you're in the market for a new laptop, this is the company to go to. Great computers and outstanding customer service! I highly recommend them. "
"I bought a 17in widescreen notebook computer from powernotebooks.com. I was skeptical at first of the great prices they offered. But my experience was great. I was on a very tight time schedule, because I was leaving for college in less than two weeks. After speaking to a sales representative he assured me the laptop could make it to me in time. It turns out he was more than right, as the computer was built faster and shipped faster than his quickest estimates. The computer arrived unscratched and unscathed from its long journey thanks to powernotebooks.com great packaging and I couldn’t be happier with it."
"Excellent service, quick turnaround, absolutely perfect product."
"I am a college student who is very pleased with my powernotebook. I have not had it very long, so I am still learning about all of its functions, but so far it has been performing very well for me. "