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Verified
5/5

2004-04-28

"I am very pleased with their personalized service and prompt response. The machine I ordered in reliable and the support is very good."

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Verified
5/5

2004-04-28

"I ordered my notebook, a Sager 5690, on April 23, 2004 and I received it on April 29, 2004. I would like to say a few things about Powernotebooks.com's customer service and ease of ordering...

After many comparisons between the competition and numerous online vendors that sell Sager systems, Powernotebooks.com peaked my interest and I decided to order from them. When I called, I was transferred to my current sales rep and from then on out, I knew that I would be ordering my notebook from Powernotebooks.com. The level of knowledge this individual had on the product of question was unmatched. Now, I've worked retail for many years and I know when a sales rep has that magic tough and this man does. His answers were quick and easy to understand. For every question I threw at him, he threw back a great answer. He was friendly, knowledgeable, professional, and understanding.

Since then I have called him numerous times with more and more questions and every time he has displayed those same qualities as the first day I talked to him. He even asked me to call back and tell him how I liked the notebook after I receive it.

I have only more great things to say about this company, which I will certainly tell anyone who wants a laptop. If you want a great product and the best customer service, Powernotebooks.com is the only way to go!
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2004-04-27

"During the sale I spoke with Donald many times who was very knowledgeable in getting a computer that fit my needs. Donald was also able to answer any advanced technical questions I had over uses of the notebook’s features.

I had a problem with my USB ports not detecting a camera correctly and contacted powernotebooks.com support about 1 year after the sale. There were a few misunderstandings between myself and the support department caused by a bad phone connection. I was somewhat upset at the situation. I received a call from Donald a short while later. Donald was very polite and wanted to ensure that the problem was corrected and any issues with the support team were also resolved. He spent time with me after hours over the phone to ensure the problem was resolved, going far above and beyond my expectations for any company.

The problem I had is now resolved thanks to powernotebooks.com going above and beyond to ensure the customer’s satisfaction. I am glad that I was referred to this company by a friend and have no regrets sending several of my closest friends to powernotebooks.com to get excellent products and truly amazing service.
"

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2004-04-27

"Powernotebooks simply rocks.

Why? Customer service. Prices. Quality goods. And incredible sales staff.

Any sales staff that suggests you downgrade your options because the cost difference is greater than the performance diff, just amazes me. Shows alot of integrity that the guys here would rather make a little less cash and have you a happier purchaser.

That rating is 10 for a reason guys. All I can say, is give em a call. I have helped a friend buy 2 laptops from these guys, and I have a now 3:17 that is just sweet.

Give em a chance, see what I mean.

Eric
"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Web site being easy to use

Verified
5/5

2004-04-26

"I started out to purchase a laptop with the higher resolution screen but Powernotebooks supplier was unable to fullfill their inventory. Instead I got a newer version notebook, 2X times the RAM, 2X times the video memory (128megs) and all for the same price. Excellent products, consumer care and follow-on support (haven't needed it yet). They are the best!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-25

"I purchased a Sager 5680 from Powernotebooks.com about 6 months ago. I still only have great things to say about this company and my laptop. Their service is incredibly good, as is their pre and post sale support. The ONLY reason to not buy from powernotebooks is if you need 24 hour turn-around and I am not even sure if they don't offer that! I would take a guess that if he could, Donald would buy a helicopter and rappel into your office, with a Leatherman Multi-tool and sager rep to fix your problem.
Needless to say I recommend powernotebooks whole heartedly and will purchase again from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
N/A
Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-23

"I recently ordered a PowerPro 5:6. Donald was very friendly, professional, and took the time to help me understand my needs before I ordered. Communication was prompt, ordering was a breeze, prices were competitive, and my computer even arrived a day ahead of schedule!

Though other resellers offer similar models for slightly less, I think the peace of mind and postive experience I had at powernotebooks.com more than justified the very small difference in cost. I will definitely be recommending powernotebooks.com to my friends and family in the future.
"

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Overall quality of ordering process

Verified
5/5

2004-04-22

" I bought a Powernotebook 5:6 ultra from Powernotebooks.com.It arrived to San Juan within 4 days of receiving the money.Great service at all levels,very prompt,helpful and accurate.About the notebook.Probabaly one of the the thinnest,lightest,most powerful,sleekest prettiest looking notebook in the world full stop.

7200 rpm Hitachi
1.5ghzCentrino on Ati 9700 pro 128mb at 350mhz ramdac
512mb ram
I will upgrade my notebook to 1.5gb ram and Centrino Dothan processor@ 2ghz in October.
Enjoy it
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-19

"Donald was awesome by taking the time needed for me to make a decision on the type of laptop i NEEDED to buy. The laptop was delivered 11 days from the day I ordered it. I ordered the Power Pro 5:6 and it's working great so far! I tossed the carrying case that came with it and bought a better one. The comp is super fast and the centrino product does live up to it's name with more than 3.5 hours of battery life. Thanks Donald!
-San Diego Rad
"

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-04-18

"I ordered a Sager NP8790 FORCE computer from powerbooks.com. Ron was really helpful in configuring my laptop. I wired the money late on monday afternoon and recieved the laptop on Thursday morning. I was extremly impressed with the whole experiance. Boy will it fly working with Photoshop."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
N/A
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Overall web site
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Web site reliability
Speed of web site

Verified
5/5

2004-04-14

"Ordered a laptop from Powernotebooks.com. Recieved quick responses on all my questions, and received the laptop about a week after my order. Very happy with my new laptop."

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Verified
5/5

2004-04-10

"I was all around extremely pleased with the quality of the product as well as service. Donald at powernotebooks was very polite and happy to help in expediting the order. I will definitely be buying again from this company in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
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Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-04-08

"I just wanted to share what seems to be a truly remarkable discovery for us and a investment that our company Advanced Digital Photography has made. In using the the Canon 1ds, Kodak 14n, Fuji S2, we create extremely large photo files. The down side is processing time and storage. Having to work with these large files and ever increasing mexapixel sizes creates a need for what I call todays super computers. Processing in the studio on a large desktop system, it is very easy to build a custom tower to handle the speed we all desire. Being a avid user of Qimage Pro,( and for those of you who also use this program, you know how long it takes to spool a picture) it sucks all of the processors resourses and ram that it can obtain. Loading Photoshop CS with all of the custom actions like Nik sharpener Pro, Nik Effects, ICorrect Pro ect, takes even more computer time for Photoshop to open.The problem I was having was dragging multiple desktop sytems on the road to do onsite photo shoots and printing for the corporate events we do. Our company ( Advanced Digital Photography ) which is based out of Florida, travels a lot by plane which only magnifies the problem. After much research we have found a solution.(I had to, lost another hard drive, and monitor from bouncin them around on the road). A laptop know as the Sager 8890 has solved the problem. (actually it takes a few of them, one for each person that processes and prints pictures for us.) I know for most of you, you have never heard of this beast of a laptop, but neither did I until I did some intensive research. After reviewing customer ratings, specs on all laptops known to man, and talking to the owner of the source our company made a decision. The company by the way is Power notebooks and the owner is Donald Stratton. (Great people, excellent service.)I have included the link

http://powernotebooks.com/ should you want to check them out.


You see with our client base, they want their pictures the day of the event, before they leave to go home,( they really mean right now ). Our onsite photography and printing is growing in leaps and bounds and this type of venue is here to stay. The very nature of today's customers want it, here and now, and if possible yesterday!! This forces us to use the most powerful tools to get the job done. This laptop was custom made by the same company that made the Alienware laptops. The big difference is price, excellent customer support and no GREEN fancy paint job like the Alienware. Just to give you some insight, this beast has a 3.4ghz Pentium 4 processor, up to 2 gig of PC 3200 ram, 128 ATI MOBILITY™ RADEON™ 9600 Pro Turbo graphics card, (you can even get a 256mb if you want in a different model) 800 mhz front bus speed, dual 60 gig 7200rpm hard drives with 8meg of cache, in raid 0 mode,and Hyperthreading. The last two items are what really blows me away. It's like having a Dual Atholon only faster than the Mac laptop.

Rob Galbrith did a test of to PC's, a G5 Mac and a Pentium with the same specs we have in our Sagers. If you are a Pro you know of Rob's Galbrith's credibility. I have included a link for you to read his in depth review.

http://www.robgalbraith.com/bins/multi_page.asp?cid=7-6451-6410



I use to watch the printers screech to a halt when Qimage was spooliing the files going to print. ( Keep in mind we had tried the Sony vaio's to do the same job, but they would lock up and were just to dam slow.) Sony makes a quality product just not one to fit this specific need. I use their CRT monitor's in the Studio and consider them to be the best, especially the Artisian. As you know you have to calibrate your monitor, and printers to get WSIWYG. I use Eye one calibrator for the LCD on the Sagers which does a great job.

With the Sagers we can now print, spool and return tp Photoshop and keep right on editing with out a stop in our prodution line.Yea!!!!!!!!! Needless to say, our travel load has been reduced tremendously. The Sagers go on the plane with us, along with the camera's and the printer, inks, and paper, folders go into a road case and we are on our way. No arriving on the job finding broken monitors, hard drives that won't work because they have been bounced around in shipment and MORE computer speed than I could ever dream of, what a relief.

The purpose of this posting is to save you a lot of time, grief, research and aggrevation if in fact you need a processing tool like this Sager laptop.

. Please feel free to email me with any questions you may have and I will do my very best to answer them.

Have a great Day!!
Kind regards,
Ron
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-08

"After months of searching for a laptop that I could carry to my friends house for our weekly LAN parties. I finally settled on these guys. Joe Kleppinger was very helpful and with me the entire time via email. I received my laptop on the date promised and in BEAUTIFUL condition. These guys have a very impressive reseller rating that they TOTALLY live up to! I recommend them to anyone who is in the market to buy a laptop."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-07

"My purchasing experience with PowerNotebooks.com, has been excellent. There web site is laid out well and is very informative. Emails were answered quickly and I was always kept informed of my order status. My new notebook was shipped, double boxed and well protected. Best of all, they sell a great product. I won't hesitate, to recommend PowerNotebooks.com to any of my own customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site