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Verified
5/5

2004-03-08

"I am very pleased with my laptop, and although they are a little known company that sells little known laptops, I adore mine. I was glad that it came on time, safely, and that now I can use it. It's my very first laptop and probably the last one I'll ever own! =)"

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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
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Overall product shipping and delivery process
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Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
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Overall customer service
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Verified
5/5

2004-03-06

"Excellent possibilities for customisation of the product. Extremely useful links to information related to the product. Excellent communication policy and flow of information concerning the transaction towards the customer. Absolute reliability and possibility for the customer to ask for anything he likes. Technical support not tested yet."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2004-03-06

"All i can say is the other reviews are true. This is really a great company. Whenever I emailed them about something I got a reply very fast and it was always a courteous response. I have gotten my Sager np5680 from them and so far no problems. A great product. I had one small problem when i was installing the drivers and i emailed them about it. A tech support person called me within an hour. I was very impressed.

Great REseller!!!! Will buy from again.
"

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Verified
5/5

2004-03-05

"The support and assistance has been outstanding. Great configurator and prices. Most recomended."

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Verified
5/5

2004-03-05

"Great products, and good customer care, as far as I could see from our contacts over the phone and through email. I am very satisfied with the laptop I purchased from them, and with their assistance, so I have reasons to believe that technical support is on a par."

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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Overall web site
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Verified
5/5

2004-03-04

"Totally excellent price, product and service! They answered all the questions I had, and after extensive shopping around I saved about $250 over the next best deal."

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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Verified
5/5

2004-02-29

"Excellent purchasing experience. Very knowledgable staff. Computer was packaged well and arrived quickly in perfect working order."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2004-02-27

"This company is awesome! My order was handled with alot of care and attention. All my requests were listened to and recieved the proper action. The product was well priced, and when I recieved it, I was just blown away. I am loving this laptop and I would refer all my friends and family to PowerNotebooks.com for their laptop needs.

At first I was hesitant to order from a company that I've heard so little of. I've been to their site every now and then, but I was hesitant. After making the initial call, my nerves calmed down alot. Donald was a great help with getting the perfect setup for me. This is my first laptop and I am very happy that I went with PowerNotebooks.com for it. If you're still having any doubts about them, just give them a call and see for yourself. They don't put any pressure on you at all to make a purchase. They actually listen to what you say, which is really rare with most tech companies. And after I recieved my laptop, I recieved an email asking how I liked it and how my experience was going with it. I was completley shocked by that. I didn't expect them to go out and do that, but they did. They do go beyond most expectations for their customers and that's what makes them great!

Now for the laptop, I got a very well built, very competetive machine. I've worked with desktops alot so I know what I'm doing when it comes to computer components. This laptop can compete and possibly out perform most laptops costing thousands more. I love the screen, it has no dead pixels and it's just beautiful. The sheer power of this thing is mind blowing! And the size isn't all too bulky. Compared to the power it puts out, it's quite slim. No issues with noise at all. I have yet to test out the wireless network card but I'm sure I'm going to love how that performs too.

I hope my review of the company/laptop has helped clear up any worries that you may have had. If you go with PowerNotebooks.com, I'm sure you'll enjoy the whole experience including the laptop, I know I am!
"

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Verified
5/5

2004-02-25

"They came through in a pinch and delivered the machine a day before I requested it, with no additional cost to me. My deadline was completed from the road thanks in good part to their attention to my needs.

The machine is great, exactly as advertised. It has become my primary business system.

I will definitely return to them for future purchases.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Overall web site
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Web site being easy to use
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Verified
5/5

2004-02-21

"I was fortunate enough to come across PowerNotebooks.com when I was shopping for a laptop. I have since bought one of the latest models on their site (Sager N5680), and most recently a new carrying case.
The high rating this company has on Reseller Ratings is justly deserved. I have never had such a comfortable experience purchasing something as I have with them. They have the friendliest staff (Good ol' Don), and can assist you with any and all questions.
I can go on and on, but I'll let the rating speak for itself.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
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Verified
5/5

2004-02-21

"Excellent service. The people at powernotebooks.com offer a level of service rarely seen on the internet these days. Highly pleased!"

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Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-20

"Excellent purchase and customer support experience. I highly recommend anyone in the market for a laptop purchase a system from Powernotebooks.com. Service, product choice, and pricing much better then Dell or Gateway. If you want personal service, support, and excellent products, go with powernotebooks.com. I will definitely purchase my next laptop from them. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-20

"Powernotebooks has given me good faith on ordering online, particularly involving computers. The choices and prices were excellent, allowing any bells and whistles you might want to add to your laptop. The service was excellent. My sales advisor, Joel was very courteous in answering all my questions. Delivery was a snap; I recieved my Sager NP5680 SUPRA exactly one week from the time of order (on standard UPS ground). All contents said and expected were neatly and safely packaged. I strongly recommend Powernotebooks to anyone who's looking to get a bang for their buck."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-19

"The purchasing experience was good and the product is very is nice. I don't have any complains about the product or service yet! I hope i will not atleast as i have couple of colleagues who got their laptops from powernotebooks and they are happy with the customer service long after warranties expired. I don't see a reason why my problems will not be a addressed. I am going to be a repeat customer for powernotebooks. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-17

"powernotebooks.com is probably the best online merchant i have come across yet and i buy just about everything online!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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