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Verified
5/5

2004-01-04

"First, let me just say wow! Was looking to buy a laptop for christmas and wanted to be sure that I could find some place that would get it to me by christmas. I called Powernotebooks.com and asked and they said "sure we can do that!" Anyway, Placed my order and very promptly got an e-mail saying that my laptop would be assembled next day and shipped that day as well. I got my laptop Christmas Eve and I'm nothing less than statisfied. The support and follow-ups of the company are great. Great response times to questions as well as filling orders, I know that if I need another notebook, I'm coming back to Powernotebooks.com. I'd highly refer you to them and would have you check them out! Great service, fast and friendly and good prices!
Thanks again powernotebooks!
"

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Verified
5/5

2004-01-02

"Excellent serive and support. They were very knowledgable about the systems and even after I got my PowerPro C 3:16 the people there were very helpful in getting drivers installed and fined tuned. Everything on this notebook works as advertised and if I had to make any complaint it would be that since I chose the long range 54g wireless card rather than the Intel wireless card, the indicator light on the front of the notebook stays on all the time. Considering all this thing does, and does well, that is very minor problem!"

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Verified
5/5

2004-01-01

"Fantastic company to deal with. They were very helpful in chosing componets for my system to make it exactly what I wanted. It was delivered on the day it was promised even tho it was during the holidays. I know I could not have received a better computer at any price. Dealing with Donald from Power Notebooks from the begining was like dealing with a long time friend."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service being knowledgeable
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Customer service making decisions on their own
Customer service resolving problems
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Verified
5/5

2003-12-31

"I'm truly impressed with the customer service provided by www.powernotebooks.com. I placed my order (A Sager laptop) on very short notice, and they worked at amazing speed to get my order through, processed, and available for pick up the very next day! They also assigned me a helpful sale representative, Donald Stratton, who guided me through the process of selecting the right lapton and helped me with the payment options. There isnt any doubt that powernotebooks.com values customer care and satisfaction. Thanks a lot!!!"

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
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Verified
5/5

2003-12-30

"I cannot say enough great things about Donald and PowerNoteBooks!

I left an e-mail after business hours and within 5 mins Donald called me back.

Hard working, Courteous, very positive attitdue! You can't go wrong unless you shop somewhere else!

Example: I attampted to buy a notebook from a "namebrand" company and my reseller, who I trust, couldn't get anything better than an e-mail response from his contact. After 3 weeks of frustration and hassel I found PowerNotebooks and I certainly know why their ratings are so high!

RE: my "purchasing" role.. I am a prefessional computer tech. Never had better customer service.
I am also a hardcore gamer... I expect the 9600pro to exceed my expectations, even under linux
Primarily I am a US Army Soldier deploying to Iraq. This laptop may very well be my quickest means of contact to family and friends. I believe I WILL be able to depend on it even in the toughest of situations..

Thanks Donald!
"

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Verified
5/5

2003-12-29

"I was impressed with the quick response to my order.
I was called when the order was completed and shipped!
"

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Verified
5/5

2003-12-28

"Excellent technical support and feedback from CRS!! I trust no one but Powernotebooks!!!"

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Verified
5/5

2003-12-27

"I ordered the 4780 Ultra and it's great. The 17" screen is very nice, and being able to watch tv on it is also cool. The customer service is excellent and they keep you updated on what's going on with your purchase. They even saved me some money! I would recommend PowerNotebooks.com to anyone, and will buy from them again in the future."

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
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Verified
5/5

2003-12-26

"Powernotebooks.com is a company I would highly recommend as a place to buy top of the line computers and AWSOME customer service. They are very prompt, fast, and courteous. Any questions I had were answered, and answered fast. There forum site is also a very helpful key tool!"

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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-26

"Thumbs up. I had no problems with the order, and am quite satified with both the hardware and the comapny."

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
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Verified
5/5

2003-12-24

"Great company. Great people. Great support. Great prices. Amazing computer!!! Powernotebooks just earned another lifelong customer."

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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-23

"What a pleasure! I ordered my laptop on-line and received it one week later. It was followed up on their part with several e-mails until I received it. Try getting such personal service with one of the "name brand" companies. Their laptops are really made elsewhere.

I have purchased laptops from two other "name brand" manufacturers with not near the the level of customer service. In fact, my last experience with "You gotta get a "" Dude." was just horrific.

I've also had an opportunity to use the tech support at PowerNotebooks, and they were actually very knowledgable--unlike my previous experiences. I didn't have to hang on the phone for hours, and they even offer 24 hour phone service. If they can't get to you immediately, you leave your phone number and they call you right back.

I purchased a PowerPro C 3:16, which is a 1.7Ghz Centrino and had 1 gig of DDR 2700 memory, 400mghz FSB and a 60gb 7200 rpm HD. It is manufactured by Quanta, the largest and best laptop manufacturer in the world. I know there are other Centrino's with similar specs, but the quality construction of this computer is unlike any other I've seen. The outer casing is a magnesium alloy -- not plastic. It has solid construction with no key board flex. You can read a review at GotApex.com.

I mention the quality of this computer because I personally know of no where else you can get it but through PowerNotebooks. There may be other places you can find it, but why would you go anywhere else. IMHO PowerNotebooks.com is simply the best.
"

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
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Verified
5/5

2003-12-22

"PowerNotebooks.com is a wonderful company! They provided prompt feedback for every email I ever sent them, their prices are amazing, the customer service is excellent, and I am very pleased with the computer they sent me. I would recommend PowerNotebooks.com to anyone!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-21

"I am a computer repair tech as well as a serious gamer. I am currently deployed to Iraq with the US ARMY and my products all arrived here in a very fast timeframe and in excellent condition! Joel and Donald at powernotebooks are excellent at providing top quality customer service and they are very honest. They are very helpful and will not try to upsell you or add any unnecessary components if you tell them exactly what you need your system to do. They are very professional and I think that more businesses should aspire to their level of customer service, including the one I work for myself!

As for the products, the Sager NP5680 is incredible on all levels of performance and I would recommend it to anyone! The Mobility Radeon 9600 pro (M10p using OmegaDrivers) is the fastest notebook graphics card available and I have already beaten: Call Of Duty, Max Payne 2, Halo, and Operation Flashpoint all at max detail and I have only had the system for about 6 weeks. Yeah, I know, your tax dollars at work, but life here is not too impressive and we caught Saddam somewhere along the way, too. :) The 7200 rpm harddrive, 802.11g wifi, and the UXGA screen are all of the highest quality, so I must say that Sager's products come highly recommended by this hardware enthusiast. I have owned a Sony and four Compaq notebooks before this and though the Sony was good quality, Sager is in a class by itself. As long as Sager makes machines of this caliber, they will never have to worry about me buying a notebook from anyone else, period. I have not been able to upgrade my desktops recently for obvious reasons and this notebook is so fast it makes them look old and obsolete even though they were cream of the crop back in February (except the video cards). It's actually a bit embarassing to admit, being a professional tech myself, but such is life. Keep up the good work Power Notebooks and props to Sager/Clevo for an awesome machine!
"

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-19

"GREAT SELLER.....VERY FRIENDLY AND ATTENTIVE.....WOULD DO BUSINESS AGAIN!!!"

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use