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Verified
5/5

2003-11-07

"I purchased a Sager 5680 Supra with a 2.8ghz processor and UXGA upgrade and I am very impressed. Not only is the product great, but the service is great too. Joel is quick to communicate any information about your order and I'm sure when I need service sager should be helpful as well."

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Verified
5/5

2003-11-06

"Donald Stratton spent a good deal of time talking with me and finding out exactly what do with the computer before he even brought up buying one from him.

I have the Powerbook now and couldn't be more pleased!! A friend who is a computer specialist helped me sent it up upon arrival and his comments were very positive.

I would highly recommend Powerbooks to anyone.

"

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Verified
5/5

2003-11-04

"This is a great company that sells top laptops at competitive prices. The service was superb and the reps were very helpful. I am very pleased with my new laptop and I look forward to doing business with PowerNotebooks.com in the future."

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall customer service
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Customer service being easy to reach
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Verified
5/5

2003-11-04

"Being in the military stationed overseas, it's difficult to find a company that will ship products to an APO address. Powernotebooks.com was extremely helpful in getting my order to me. The sales rep maintained good communication with the status of my order. This, plus their good pricing led to my extreme satisfaction with my order."

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Variety of brands and products offered
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Ease of checking order status
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Ability to determine if a product was in-stock real time
Overall customer service
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Customer service being knowledgeable
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N/A
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Customer service making decisions on their own
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Verified
5/5

2003-11-04

"I was looking for a laptop with good Linux support, and after researching the name brand laptops and being disappointed, I was quite happy to find the PowerPro C 3:16 on powernotebooks.com, and eventually ordered one. They shipped it three days after they got my payment. I'm very satisfied with the laptop (and its price!), and Linux support is even better than I expected."

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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
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N/A
Ease of checking order status
Ease of ordering online
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Verified
5/5

2003-11-04

"I purchased a Sager 5680 and have been extremely pleased with the experience. The 15” “Wide Angles” display is beautiful. The price to performance ratio is unbeatable. They even refunded me the difference when the prices changed just after my order was placed. Driver support is great. I have received immediate responses on all of my emails -- even a few on weekends and after hours. I would highly recommend them to anyone looking for a performance notebook."

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
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Verified
5/5

2003-11-03

"I just recieved my SAGER 8890 laptop from powernotebooks.com. I could not be more pleased!!! The product is amazing and the service is the best I've seen (on or off line)!!! They even credited me for a $325 price change that occurred a week after I placed my order and paid. My refund check arrived the same day as the laptop. End to end, the process took 10 days from order to delivery and it only took that long because Sager ran out of P4 chips and I opted for 3-day shipping."

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Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2003-11-03

"Purchased a PowerPro C 3:16 FORCE. Very happy with entire experience."

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Is committed to quality products and services
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process

Verified
5/5

2003-11-03

"These guys were prompt and knowledgeable. I got my Sager and it rocks. I made a couple followup inquiries with Powernotebooks sales person and he was great. They emailed me important follow up information and were all around top notch. Computer arrived in good condition and is all I hoped for.Thanks Joel at Powernotebooks.
Dedra
"

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Value the company offers
Is committed to quality products and services
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2003-10-31

"I'm a freelance documentary filmmaker who got an overseas job and needed an editing laptop fast. I wrote to Donald at PowerNotebooks last weekend and he got back to me immediately. One of my biggest concerns was the short time available before I left for my trip. I had eleven days till I flew overseas and Donald assured me that I'd have the laptop within a week. My order went through on Monday and three days later I just received my laptop, four days ahead of schedule! I almost couldn't believe that they accomplished this in four days, and I'm very pleased! I can't thank them enough for their promptness and professionalism.

I got the Sager 8890 and it's a beautiful laptop that will adequately replace my desktop system when I'm on the road. I looked at Dell, Compaq, and other major companies and none of them came close to offering this much value for the buck. I am extremely happy with my purchase and I'll be back again when I need a new laptop.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
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Web site reliability

5/5

2003-10-30

"Purchased Sager NP5680 from Powernotebooks.com and am very satisfied.
Out of the “box” the laptop has run perfectly with no problems. This model comes with the built in wireless common on many laptops made today and along with the wireless router I purchased from them it works great. I don’t think anyone else has mentioned this before but if any one is looking for a gaming machine at a decent price look no farther. If you take the time to look you will notice that Alienware, Voodoo, and Velocity Mirco (along with others) all use the very same notebook models sold at powernotebooks. To be fair to those companies they all might make special modifications which explain their higher cost.

Pros: Solid Design, Decent Price, Solid Customer Service, Solid Selection of Notebooks

Cons: Ok it would be dishonest not to mention the one con. Heat. Nothing that interferes with anything you might do (of course its not on my lap) but my notebook does seem to fill in as a leg/hand warmer.
"

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Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-30

"The computer is excellent -- very well built, and nearly everything works in Linux, which is surprising given how shoddy Linux support on new laptops is, in general. I was also quite impressed by the speed of the order. It shipped, I think, within four days, and I had it in my hands exactly 11 days after placing the order. Such efficiency is practically unheard of for laptop purchases. I give PowerNotebooks.com highest marks."

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Variety of brands and products offered
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Ease of ordering online
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Verified
5/5

2003-10-30

"Folks, I am here to testify! Not only was this my best technology purchase decision...it was my best online buying experience ever. I love the Sager notebook (Supra NP5670) and I liked the price even more. Awesome value for the dollar. Powerful and sleek performance. I have convinced a half dozen friends to purchase Sager units and all are extremely satisfied. For my part, I only regret owning several Dells before I discovered Sager and PowerNotebooks.com. I'll never make that mistake again, trust me.

PowerNotebooks exemplifies customer service! Fast, flexible, friendly, and professional. I have waited 3 months to leave this feedback because I was so happy and busy with my new computer. PowerNotebooks rep Don was helpful and knowledgeable. He answered all my dumb questions with patience and I felt like my computer was important to him before and after purchase. They rushed my unit to me in 4 days so I could take it on vacation. Thoroughly tested, perfect config. Their tech support is also TERRIFIC...real people, highly available and articulate. English spoken here.

Bottom line, if you want a new notebook, you want to buy from PowerNotebooks.com. I am a customer for life.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-27

"A very positive experience. I actually felt that I was dealing with people rather than computer-generated responses."

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall customer service
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Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2003-10-23

"I was looking for a powerful desktop replacement at a reasonable price with good service. I got it all and more from PowerNotebooks and Sager. I'm very pleased and will highly recommend both."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site