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Verified
5/5

2003-12-04

"I have been very impressed with the service and the quality that I've gotten from Powernotebooks.

I hadn't heard of the company before but found very positive reviews here and in other places and then checked out their web-site. It's well organized and not cluttered with lots of other stuff since they focus on selling laptops. I also liked the fact that they provide a good discussion of the merits of the various cpu types that are available. And of course their prices were also extremely competitive: I had looked at alienware machines--which are built by the same manufacturer--before but powernotebooks offered a better deal with the PowerPro brand.

The transaction itself was very smooth. Donald Stratton patiently answered several emails before I was ready to purchase. I then took them up on their cash discount open and paid with paypal. This delayed the deal a bit but I had been advised of that and was willing to wait a few more days for an even better deal. I received my PowerPro on time and it was ready to go out of the box. The machine has very good specs. Most importantly, it is a lot quieter and lighter than other laptops from dell and compaq that I have owned.

I want to highly recommend doing business with powernotebooks.
"

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Verified
5/5

2003-11-27

"VERY satisfied. I purchased a bleeding edge machine for gaming purposes. Only one other company offered a similarly powerful machine, but was $500 more expensive.

Powernotebooks.com was recommended to me by a close friend whose entire family has purchased Sager computers via powernotebooks.com, and has used them for years.

The computer was delivered more quickly than I expected, and met every expectation.
"

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Verified
5/5

2003-11-25

"Their laptops are wonderful, fast, powerful, and cheap. I expected mine to come with just the standard software, nothing installed, Boy was I in for a shock when I turned it on and WinXP loaded right up with everything perfectly installed. My laptop runs like a dream, and its speeds easily compare to may 2500+ Athlon XP OC to 3200+ Speeds. (Geforce 4 TI 4200, 512 PC3200 XMS, 52X Cdrom) It is also very quiet, The fan only turnes on occasionally (even when playing Half Life) and I can't hear it even then. A++ service. You guys deserve the ratings you receive on ResellerRatings."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
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Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
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Customer service resolving problems
Customer service being knowledgeable
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Verified
5/5

2003-11-25

"This was, by far, the best transaction with which I have ever been involved. The prices were excellent, and I received my laptop in half the quoted time. I would highly recommend PowerNotebooks.com, and I will be making all future notebook computer purchases with them."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service being knowledgeable
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Customer service making decisions on their own
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hrt
Verified
5/5

2003-11-21

"Very helpful! I have been very happy with the notebook I purchased."

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Verified
5/5

2003-11-19

"Excellent service from Joel and the rest of the staff."

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
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Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
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Verified
5/5

2003-11-18

"Sales was very helpful when we had to change the scope of what we were purchasing"

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Verified
5/5

2003-11-18

"excellent all around. great service and even greater product. wouldn't trade it in for anything."

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Delivering products on-time
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Delivering products damage free
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N/A

Verified
5/5

2003-11-17

"The order process was very smooth. I appreciated the variety of customization options, the range of laptop choices, the competitive pricing, and the comfort of seeing the perfect reviews at this site. I received the notebook exactly as I specified, and with none of the bundled junk other vendors pre-install on the machine. Mercifully, PowerNotebooks sends this bundleware in a separate package, should you want any of it."

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Verified
5/5

2003-11-14

"I have to say that powernotebooks.com exceeded my expectations. they honestly advised me that the 16" screen laptop may not be prduced or would be longer to receive and I was able to switch to the 17" model and got more than I originally bargained for.

They were honest and still was able to meet my needs with a different product.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2003-11-13

"PowerNotebooks came highly recommended by a friend who had purchased a very full-featured machine for a fantastic price. I shopped around myself, and could not even locate another vendor that offered the same features (800 mHz bus, for example) in the same machine. I called to discuss my purchase and the sales rep, Joel, was extremely knowledgable (I've been a software developer for 20 years, and feel very qualified to make such a statement). In addition, he was not in a hurry to get me off the phone. He answered all my questions, and explained the details of hardware and peripherals that I wanted to know before making my decision. I did not purchase right away, and when I called back about a week later, Joel was just as helpful as before. He followed up with me after I received my machine to see that I was completely satisfied. My 17" laptop only took about 5 days to arrive, even though my shipper only promised the machine in 10 business days, and I had customized my machine in many ways. Joel was even kind enough to help me with some technical questions regarding the setup of Windows XP, rather than forward me on to the tech support desk. In short, I could not possibly give a company a greater recommendation than what I am giving PowerNotebooks.com."

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Verified
5/5

2003-11-12

"I wanted to buy a new laptop which ran Linux, and was wireless, without the headache of setting it up. I looked at four or six vendors, but none of them quite had the combination I wanted in terms of quality of hardware and price...except powernotebooks.com.

They (in the person of Joel Kleppinger) wrote back almost instantly after I contacted them. I took out a loan to purchase the machine, and had to wait for the money to hit my account ... about two weeks longer than I'd anticipated. They said fine, we'll hold it for you. A little sooner than that two weeks, thank God I sent them a wire transfer in the amount of the machine. A few days after that, I had it in my hands.

I was extremely impressed with the attentiveness and courtesy Joel treated me, a customer who said "I'd like to buy this machine, but I can't pay for it right now." Despite the little setback, he acted as if I'd already bought several laptops from them.

The computer, of course, is awesome. a 15-inch SXGA+ screen, 1GB RAM, a Northwood 2.66GHz processor, a 60GB hardrive, pre-installed wireless card, and 3 year extended warranty. The Xi Graphics X server runs sweet and sharp, and has lifetime support. Heck, I rendered 60 frames of a simple Blender animation in about a minute or so.

All this, for about $500 to $1000 less than other vendors.

I'd strongly recommend powernotebooks.com to anyone. Don't pay more to get less! These folks are the real deal.
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
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Web site reliability

Verified
5/5

2003-11-11

"Bought a Sager laptop from Powernotebooks.com. Good computer, very friendly company. Easy to work with. "

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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-10

"Great service and a nice laptop...quiet, light, fast, and fully robust to handle all I need.
Highly recommended.
"

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Verified
5/5

2003-11-08

"PowerNotebooks was by far the best reseller I have had the pleasure to deal with. The order was handled excellently, service is astounding, and the product, Sager 5680, is out of this world. (Kicks alienware butt) To Donald at Powernotebooks, Thanks, and to all those considering, order now."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability