"I am very pleased with the entire purchasing experience. The staff (especially Don Stratton) was ver helpful. They took the time to help me select a system that will best suit my needs. Powernotebooks.com was referred to me by a friend, and I would certainly do the same."

"PowerNotebooks.com is an excellent company to deal with. I had perused their website and found the comments gratifying, then I called for information and found they were closed the day after Thanksgiving, but they promptly called me the next day and in copious details explained to me everything I needed to do the tasks that I would use a laptop for. I used the PayPal e-check option and once my check cleared, my computer was in my hands within a week since I didn't opt for any express shipping. When the computer arrived, it included everything I had ordered and was beautifully packaged. A friend of mine helped install the wireless router and had a question on networking and called their Technical Support line and within a few minutes, I was up and running wirelessly. The follow-up e-mails before and after the sale have been most helpful as well as the personal attention I received from Donald Stratton. My laptop exceeds my expectations in all areas and I would highly recommend PowerNotebooks.com to anyone in the market for a new laptop because of their willingness to build just the right system for you, their follow-up and their wonderful pricing.
"

"Either the notebook (sager 5680, 2.8GHz, 1024DDR, M10 128DDR) and the service are of superior quality.

Great thing dealing with those guys :)"

"It was a good purchasing experience. I got a lot of e-mails for help and directions. I was well informed and the shipping did not delay. Item is in good shape and fulfilling my expectations.
I received a call for payment confirmation which is good for security. Powernotebooks.com seems to be very carefull about security and they are up to their reputation about thrustworthyness.
Thank you for the satisfactory purchase."

"Excellent transaction - the notebook arrived quickly and exactly to spec, and everything is in very good order. Customer service has been prompt, friendly and helpful. Highest recommendations :)"

"It's clear that this company strives for excellent customer service. It's a cliché that "good customer service is rare" but, you know, that's because it is. Powernotebooks responded promptly, courteously, and helpfully to every inquiry I had. Donald answered all my questions prior to purchase, which is to be expected, but made useful recommendations that resulted in a cheaper computer. He instantly responded (even out of business hours) to all my frequent shipping questions. They called to confirm my order, and followed up after receipt. Impeccable.

Normally, you'd pay a surcharge for that kind of service; but they also seem to have the lowest prices for comparably speced laptops anywhere. Not only have I seen computers from the same original manufacturers for almost a thousand more, but they actually pass on the "cash purchase" discount to the customer.

This review may sound gushing, but I'm actually normally quite cynical about these things. I kept expecting some catch like, "Powernotebooks are made from people". But, no catch, they're just really good."

"After reading all the positive feedback, I decided to purchase a Sager NP8890 from Powernotebooks.com

Customer service was great in configuring the notebook. Joel was flexible in my frequent changes to my order. I was promptly provided a detailed description of my order via e-mail within an hour of my purchase! PowerNotebooks contacted me via e-mail through every step of the delivery process, with shipping alerts and a tracking number.

My Sager 8890 arrived as promised and it is a nice machine! I did have difficulty with it when I tried to play a game. The game stuttered so bad it was not playable. I loaded several other games and the computer couldn't play them.

I called Tech support, who were prompt in returning my call. They can be difficult to understand at times, but they seemed interested in helping. They asked me to take the notebook apart, which I wasn't comfortable with, but did anyway. After removing RAM and playing with settings, the computer still couldn't play games, which was a primary reason for purchasing it.

I arranged to send it back and they tell me they will cross ship me a new one in 2 days. Seems great so far..

Then I get a call from Sager that they can't ship because there is no room on my credit card to "hold" the cost of the new computer. This was never explained to me and I ended up just asking for my money back.

Shortly after my conversation with Sager, I received a call from the owner of Powernotebooks, who was concerned about my desire to cancel my order with them. Impressive!

He was very understanding of my situation and validated my frustration - which is rare today when dealing with merchants - especially those on the web!

He offered to send me a new unit (overnight) without use of my credit card and I accepted.
When a company (owner no less) is willing to work as hard to please me as a customer as Powernotebooks has done, it's hard not to do business with them. My perspective on this company changed for the better very quickly.

Thank you Mr. Stratton!

I'll write a follow-up once I receive my replacement.

UPDATE 12/23/03:

The replacement 8890 arrived as promised! To my surprise, they upgraded me from a 2.6 to a 2.8 processor and provided shipping without charge!!

I have had this beast for about 1 week and have been busy playing Max Payne and playing with the Bluetooth component.

If you are looking to buy a laptop, this is the place to buy from!

Thank you Powernotebooks!"

"I'm am very pleased with the Sager computer I bought. I play a lot of games and was a little leary as to whether it would run everything I wanted it to. So far, it's MORE than exceeded my expectations. The sales and delivery from PowerNotebooks.com was excellent. It arrived exactly when they said it would and everyting arrived in great condition. I'd definitely recommend them and will probably buy from them again."

"I purchased a notebook through this reseller. Every step of the purchasing process was made easy by their knowledgeable staff. I found their customer service friendly and accessible. They understood the needs of a tech savvy customer and more than exceeded my expectations with the quality of the product I purchased. I have not been more satisfied with any high end purchase I have made.
I have seen hardware manufactures and resellers come and go over many years of professional IT experience, my new machine is the best built and the easiest to acquire out of all my days.
"

"I was looking for a laptop that I could play Half-Life 2 and Doom 3 on, and powernotebooks seemed like the cheapest place to get it. What I was not expecting was the fantastic service I got from Joel and the rest of the company. My computer was shipped within days of my order which is quite amazing considering I'm all the way up here in Canada, it usually takes a while for the dog sleds to bring packages to my igloo. Anyway, the computer is perfect, the service is perfect, I have nothing negative to say about my experience with powernotebooks. I will be ordering from them again."

"Excellent service all around, very fast. Powernotebooks is the only place i have ordered from that personally inquired on my satisfaction with their product. I highly recommend them to anyone looking for a mobile PC. "

"Excellent service from Powernotebooks.com . This was the second Sager laptop I bought from them - I love it!"

"I've done plenty of research, with various sites including this one, and I was pleasantly surprised that they lived up to all of the high expectations I had, and the laptop arrived on the soonest day possible, thanks joel and the rest of the staff"

"My purchasing experience was very good. The customer service provided by PowerNotebooks was way above average and they went out of their way to ensure that I got the notebook as quickly as possible."

"Great prices, Very helpful and responsive service!"