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Verified
5/5

2003-10-10

"perfect transaction, no problems, no complaints.
excellent service beginning to end
"

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Verified
5/5

2003-10-09

"I also purchased a notebook through Joel. He was extremely fast to respond and quickly allayed any fears I had about purchasing a computer from a company I hadn't heard of. He was fair and honest about what to expect, and by the end of the conversation, I was sold. I've had the computer for months and haven't regretted a second of it."

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Being updated on the exact date the delivery was sent
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Customer service being knowledgeable
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Verified
5/5

2003-10-09

"Hello, i've been the proud owner of a 5680 for a month now. I bought this laptop mainly for 3D animation, Compositing and video editing for broadcast material for several clients, including Disney and Discovery Channel. So far this laptop has been awesome.

Donald was very helpful and corteous with all the questions i had and helped me to configure a very nice and powerful system for this kind of project. I received the laptop within 48 hours after placing the order, another shocking surprise, since so far i'd been dealing with Dell laptops which most people know take over 2 weeks to ship if customized.

When i received the pakage it was nicely double-boxed and it arrived just in time for a project that involved compositing and 3D animation, the perfect ocassion to try the 5680 out. After spending the weekend installing all the software i needed for the project i started working and was amazed at both the speed of renders and the response from the ATI 9600Pro. I have worked on 3 projects after that and so far the 5680 has shined through.

I have tried all kinds of software including sound editors, compositing, 3D graphics, games, and i just keep being amazed about the performance, specially since it's a laptop. I'm used to work on p4's and dual Xeons with the latest graphics cards from 3DLabs and ATI and so far the performance of the 5680 is outstanding.

The only problem so far i have is the machine runs way too hot, you can feel it on the keyboard, of course compared to the other laptops i'd used, but other than that i get flawless performance, no bsod or any of that so far. The other problem is battery time, but shouldn't be any surprise since this a desktop replacement.

I'd like to thank Donald and the team for the assistance and to congratulate them for really caring about the customers, it caught my attention how polite my order was taken care of. I'd just dealt with 2 other companies, Eurocom and Alienware to purchase from them, but decided to go with powernotebooks.com because first both the other companies couldn't deliver the systems in time because the ATI cards weren't available, and both were over 700 dollars over powernotebooks.com's price!!!!!!! That coupled with the great service i got from Donald really made me purchase from them.

Eveyone around the office is impressed with the 5680, and although i have only owned it for a couple of weeks, i'd recommend it to all my friends without hesitation.

"

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Verified
5/5

2003-10-01

"Purchased a Sager NP5680 from Joel at Powernotebooks.com. Excellent response times from him via e-mail and returned phone calls. He answered all of my questions quickly with the confidence of someone who knows his product. The communications from the company has been good. For every change in order status (rec'd, shipped, etc.), I received an informative e-mail explaining where the process was and who to contact if there were any questions. The product itself lived up to itself marketing: fast, stable and a solid performer!"

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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
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Verified
5/5

2003-09-30

"Extremely helpful and knowledgeable staff. Totally available support; they actually return phone calls. The machine is great, runs smoothly, no problems downloading software. So far so good. "

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Verified
5/5

2003-09-29

"Powernotebooks.com was great I got an awsome laptop PowerPro C:316 for a great price Everyone I spoke to was great too I like how they give you the options of what you want rather than having these pre configured systems with only a relitive few options. Over all I would order from these guys again in a heart beat."

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Verified
5/5

2003-09-29

"I recentely purchased a Sager 8890 from powernotebooks.com. Excellent web site to purchase from, the prices were excellent, communication was very good.

My only problem was the time it took to receive the notebook - no fault to powernotebooks.com. The notebook is just so popular that they cant keep anything in stock! It had to come directly from the manufacturer.

Regardless, it came to my house in less time than they said it would. I would recommend these guys to anyone!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
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Verified
5/5

2003-09-25

"Good experience, good product, good prices. Helpful and prompt support. Website is well-done and solid despite being a bit cluttered. You can actually buy a laptop with linux or no operating system. I didn't buy an OS and they still sent me all the software and drivers I needed. Everything worked as advertised. My only gripes: It took a little longer than I expected for them to ship my order but it was still not too long, and they had to backorder my spare battery."

Detailed Review Benchmark + -
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-09-24

"I had a great experience purchasing my notebook from PowerNotebooks.com. The notebook I purchased was highly customizeable on their website, ensuring that i got exactly what I wanted. I received excellent service by phone and my order was shipped to me imediately after it became available. I highly recomend powernotebooks.com for anyone looking for a high-end notebook. Powernotebooks.com will be first site i will go to when it comes time to buy a new notebook in the future."

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Verified
5/5

2003-09-23

"Highly recommended!!!!...great communication and always eager to help, would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2003-09-23

"Excellent Service!! The Supra C 3:16 arrived early and was configured exactly as ordered.
Joel, was professional and quick to answer all of my questions. He expedited the order and I received it 2-3 days early. AAA+++.
Will order from in the future.
Thanks powernotebooks.com.
"

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
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Verified
5/5

2003-09-22

"Joel's patience and quick response times when answering my questions was greatly appreciated. The shipping delay was a bit irritating, but understandable because the product was new and the company wanted to provide a quality product.

I highly recommend this company to anybody interested in buying laptops. I also highly recommend Joel for his helpfulness and vast knowledge.
"

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Verified
5/5

2003-09-17

"Donald has been great in answering all my questions leading up to my purchase. Initially I had an order placed for the NP8887 Force, then Donald informed me that the NP8890 was set for released soon and I got in on the preorder. The machine is a real wonder no hiccups or setup issues so far. Installed MS OFFICE XP in about 18 mins it took me 45 mins on my laptop at work. The NP8890 is a larger laptop in terms of physical dimensions and heavier than I expected However, its a total desktop replacement. DVD burner et all I went for the max and so far have not regretted it.
Powernotebooks have been great in service and helpful with questions & issues. Thanks again Donald.

regards,
Henry
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-09-16

"Excellent response from these folks. I received the laptop that I ordered quickly, and I'm really happy with the product. This new Sager is super fast."

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5/5

2003-09-15

"Well, let me start of by stating what kind of laptop I purchased:

Sager NP5680 SUPRA
15" UXGA "Wide Angles" TFT Active Matrix w/ATI Mobility Radeon 9600 PRO w/128MB DDR,
3GHz Hyper-Threading Intel Pentium® 4 Processor w/512k L2 Cache -
800MHz System Bus Speed,
40GB Ultra ATA/100 at 4,200 RPM,
1,024MB (2 SODIMMS) PC3200 DDR400 Memory,
Combo 8X DVD/24x10x24 CD-RW w/Software,
24X CD ROM for Modular Bay,
3.5" 1.44MB Floppy Disk Drive - Swappable in Modular Bay,
Built-in IEEE 1394 (Firewire),
Built-in 56k V.90 Modem,
Built-in 10/100/1000BaseT Ethernet LAN w/RJ-45,
Built-in 802.11b Wireless LAN,
Smart Li-ion Battery,
Windows XP Professional,
Free 3-CD Bundle - $389 Value,
Full Range Auto Switching AC Adapter,
Standard Carrying Case,
1-Year Parts and Labor, Lifetime Telephone Technical Support,

This laptop has to be one of the best I've ever seen. It's got all the latest cutting edge technology, it's built well, and it's reasonably priced. I can't say anything bad about this computer.

I will say that it does put out a lot of heat, I'd think about getting a secondary cooling system since they're not that exspensive. Not that the cooling system that's built in is bad in any way. Just an added precaution. Also, I would think about a different Sager laptop if you'll be lugging it around on a daily basis. It is considered a desktop replacement.

Powernotebooks.com is an absolute pleasure to deal with. Donald Stratton, the sales rep I dealt with, is knowledgeable, courteous, helpful, and most importantly, trustworthy. When I had questions about what components I wanted, Don didn't try to steer me to what was the most expensive but rather what fit my uses for the laptop. Any questions were answered quickly and to my satisfaction.

There are other companies that sell Sager laptops, but NONE of them compare to powernotebooks.com.

One final note - the Original Manufacturer of Sager laptops is Clevo. They're the same ones that have been making the Alienware 51m for the past few years. Alienware charges around $300 more for the same laptop. So, save some money and forget the paint job and buy yourself a quality laptop from a quality company. Go to www.powernotebooks.com now!
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site