"I waited so long to provide feedback on my computer b/c I wanted to see how good it would treat me after a few months. And I have to say that I am very satisfied and I like my computer very much. It is extrememly powerful and rarely ever messes up. Thank you for my computer :)
Eric"
"Exemplary staff and customer support, coupled with the best laptops you can get at better prices than Dell, Gateway or any of the other competitors... what is there to not like?"
"Ordering experience couldn't be better. Future computer purchases will definitely be with PowerNotebooks.com. Product delivered on time. Follow-ups during product order and shipping process."
"Aloha from the "Garden isle of Kauai",
I have to say, I had never heard about http://www.powernotebooks.com till a fellow employee brought in a new laptop from them. I had been looking for a new laptop for a while to replace a Dell Inspiron 5000 I bought used a couple of years ago off Ebay. It gave me great service and was considering a new purchase from Dell. Through series bad dealings with Dell in transferring the existing 2 1/2 year warranty on the laptop and then having to spend over 8 hours on the phone with a work computer on a problem I had already troubleshot. Dell's attempt to save money by routing their tech support through India was a big mistake. I was disconnected 3 times and had to start over from the beginning every time. Needless to say, I was looking for other options.
When I went to Powernotebooks web page, I was impressed "right out of the shoot" with a no nonsense, no flashing light, no smoke, easy to navigate web page. I found the articles and info pages extremely helpful in making a decision on what I needed. After browsing the web page for a couple of days, I had pretty much come to a decision on what I wanted.
The next test was to call the tech support line and see how hard it was to get a "live body". I was fully suppressed to get one right off. No fuss, no muss!
With the tech support issue passing with flying colors, it was now time to call the order line and ask questions and possibly place an order. I was set up with Donald Stratton who just happens to be the owner of the company. You don't get that from Dell. I was fully impressed. He went over all my requirements and actually made suggestions that lowered the bottom line, something you wouldn't expect. Usually sales order lines try to sell you the works if you need them or not.
I initially was going to order the Sager NP4760 SUPRA but ended up getting the Sager NP4760 ULTRA with a few added options at Donald's suggestion. I wanted the windows 2000 professional operating system over XP and the Sager NP4760 SUPRA wouldn't handle the Win2k well. There were a couple other things that Donald suggested based on the user profile I gave him that lowered the price and still gave me the machine I wanted. I did upgrade the HDD to 80gig as I keep a lot of music on my computer. I spent over 30 minutes on the phone with Donald and it was his prime objective to see that all my questions and concerns were answered no mater how long it took. He never cut me short. So, on my request to place the order, Donald directed me to the web page order form and stayed on the phone while I filled it out. I would have thought he would be chomping at the bit to get to the next caller but he stayed with me.
One other thing was that they give a discount for not using a credit card. Most company’s just jack up the price assuming you will pay with a credit card and when you don't, they just profit on the 3% increase. These guys pass it on.
As far as the product I received, the 17" screen is awesome. The keyboard is almost a full sized keyboard like a standard 101 desktop keyboard with the number keys on the right side as well. The built-in camera is pretty cool too. I read the manual that came with it from cover to cover and it covered everything in easy to read terms. I tested the battery after reading the manuals battery maintenance section. Just for kicks I put on a directory of music, set the stopwatch to zero, pulled the plug and cranked up the volume.It went for 1 hour 50 minutes before the computer shut itself down. Since I don't go on battery power too often, I found that to be ok. Besides I ordered the 12-volt power supply as an option. If I had wanted more battery power I would have went with the Centrino, which is what my co-worker bought.
Since I made the purchase I got 3 emails from them informing me of the progress and shipping date which I was able to specify. I was going to be out of town and I didn't want UPS just dropping it on the porch. I got 2 follow-up emails after receiving the unit making sure I was satisfied with my purchase. I asked a few questions and got replies the same day. I have been given tech support numbers and an additional number in case I am not able to get through on the normal tech support line. I call that First Class service.
I spent some time browsing the web looking for some dirt on these guys and didn't find any. I didn't even find petty stuff worthy of mention. These guys work for the One who walks on water and it shows.
Would I recommend these guys? In a heartbeat! With these guys you are Number 1.... No if's, and's Or but's. This is one of the few companies who haven't gotten too big to forget about customer service. Thanks Donald. You guys are Awesome.
< Wow! Did I write that? >"
"I had a great experience with powernotebooks. They provide excellent and personal customer service. The staff is very knowledgable about notebooks and their components, and are willing to go the extra mile to get the info that you need. I had a few problems arise during shipping, however, powernotebooks took care of it very quickly and resolved all issues. I'm loving my Sager 8890, it's a great machine, and perfect for my needs. Too bad not all businesses ran as well as powernotebooks. Keep up the great work!"
"I actually happened upon PowerNotebooks.com through this site (resellerrattings.com). I had been thinking about buying from another company, and found the amount of negative feedback disturbing. By contrast, I noticed that Power Notebooks had almost nothing but glowing reviews and decided to check them out. After corresponding with them via email and finding them to be very helpful and knowledgeable, I purchased a PowerPro C 3:16 notebook. Talk about service! The laptop arrived about three days earlier than was promised, and the configuration was just as I had asked. It's a great machine, and I am really enjoying it, as well as the support provided by the company. Heartily recommended! If you are thinking about buying a notebook, go straight to powernotebooks.com!"
"They are super ! After I ordered my laptop, they decided to lower prices of some systems. The computer I ordered was affected, so they deliberately waited to process my order, so that I can qualify for the discount too! I'm a student, and price is very very important to me.
I also love the way they explain patiently so many things about computers, and not just leave the buyer in the dark. They have a forum and that's very useful. I felt like I took a crash course in computer hardware :-)
This is a very good company--one of the key issues bothering many (including me) from buying from dot.coms is the perfectly rational fear that the company may exist merely for fraudulant purposes. But I feel very safe buying from powernotebooks. "
"From start to finish the people at Powernotebooks have been excellent! They have answered all my questions promptly, and they have delivered on all their promises. The computer is second to none and was delivered with care. Even after receiving the system, their people were there to make sure that I was satisfied with my purchase or to see if I needed any additional assistance. I highly recommend them if you are looking for a laptop!"
"THis company is awesome!!!! they not hesitate to respond to any questions you have at all. this was by far one of the easiest purchases i have ever made. Donald Stratton is an awesome saleman, he knows how to treat his customer, mainly with respect, and a very good/friendly attitude."
"This company was absolutly wonderful...the salsman helped me through all the steps that I needed to take to get the best computer for all my needs. They kept me informed about my order all throughout the buying process, and my order arrived at my door the exact day that they told me it was. I really enjoyed doing buisness with powernotbooks.com and I would reccomend them to anyone. Not only did I get a great price on a great computer but the people I dealt with were very nice and professional. "
"VERY SATISFIED. Notebook works perfectly and I have benchmarked it using several widespread programs with staggering results. Its a rocket.
"
"I purchased a PowerPro 3:16 notebook recently, and I could not have been happier with the service I received. The computer was shipped quickly, packaged well, and has more than lived up to my expectations. I will definitely look at Powernotebooks.com first, anytime I'm shopping for a new computer."
"I have never used a computer better than the sager that I got from Power Notebooks.com. Desktop or otherwise. My last laptop purchase was a Dell (good machine) but you had to devote 1hr min to get answers or help.
Power Notebooks.com was the best price around and their service and follow-up have been outstanding. I would tell ANYONE needing a computer to contact them.
My purchase experience was extremely posative. I have already sent friends and relatives to them for purchases and they have been as satisfied with the product and service as I have.
Only people with too much money and a lot of time to waste can afford not to shop at Power Notebooks.com!"
"I have never used a computer better than the sager that I got from Power Notebooks.com. Desktop or otherwise. My last laptop purchase was a Dell (good machine) but you had to devote 1hr min to get answers or help.
Power Notebooks.com was the best price around and their service and follow-up have been outstanding. I would tell ANYONE needing a computer to contact them.
My purchase experience was extremely posative. I have already sent friends and relatives to them for purchases and they have been as satisfied with the product and service as I have.
Only people with too much money and a lot of time to waste can afford not to shop at Power Notebooks.com!"
"Very pleased with the laptop. Excellent quality. Excellent followup with support.
Recommended.Will do business with them in the future.
Joe W.
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