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5/5

2002-10-18

"I received very courteous and professional attention from PowerNotebooks.com. Price performance of the PowerPro IV:14 SUPRA was much better than I expected compared to my previous experience with Toshiba Tecra 9100. It is light weight and yet powerful. I am very satisfied with what I got from PowerNoteBooks.com. I would not hesitate to recommend my friends to buy notebooks from PowerNotebooks.com."

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5/5

2002-10-17

"Great company, nice people, very good communication and surely awesome price. I spent quite a time looking for a cheaper and still realiable solution for my new portable computer. As I allways require the best it was really a hard time to find what I needed. But then I found out about PowerNotebooks.com. I gave them a call and that was it. I ordered Sager NP8880. My order was even upgraded and changed several times for no additoinal cost! I received everything I expected and asked for and in time. With their drivers supplied, installation was a piece of cake - I didn't even need a manual (although, the one they supplied was really complex and up-to-date and contained a lot of useful information). This is not a usual experience if I compare it with my previous ones with notebooks from big name companies (i.e. Compaq). I am giving the company the highest possible rating. Thank you guys very much! "

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5/5

2002-10-14

"Great company! I ordered a PowerPro IV:26 SUPRA without an operating system for my daughter in grad. school (she's entitled to copies of various Microsoft products as part of her exalted status as a
student/employee). There were a few minor hangups getting all the software loaded, and PowerNotebooks service was quick and on the money with the solutions and suggestions. The computer (and my daughter) are now off in Europe doing field research, and everything is working very well. I recommend PowerNotebooks without any caveats, and, when I decide to pop for a portable of my very own, will go back to them.
"

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Being updated on the exact date the delivery was sent
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Delivering products damage free
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4/5

2002-10-13

"Good service and support. All my e-mail questions prior to ordering were generally answered promptly (as opposed to many companies who NEVER answer), and I was kept updated after ordering about the status and shipping.

I also needed international shipping, and the company was flexible enough to use my (cheaper) suggestion as the shipping method.

One gripe is that the billing options are not transparent. The company was very persistent about me using PayPal, and when I finally said I prefer to pay directly and they agreed, the billing was still done by a third party, BillPoint.com. This is a negative, as my credit card provides extra protection but that is generally voided by third party billing.

Apart from that, the notebook (NP8880) is an absolute monster in the best sense. It is very well designed and assembled, very sturdy overall. I've used many "big-name" notebooks, and this beats them all in terms of sturdiness, not to mention features. My initial hesitancy in buying a lesser known brand is completely dispelled.

This is where I think Powernotebooks sell themselves short: If they would upgrade their website to de-emphasize "cheap laptops" (the prices speak for themselves), and emphasize instead the quality of the components (e.g. the drives are Toshiba), better photos and brochures, and transparent billing, they would increase buyer confidence and overall sales. This combined with their already very good service could pose a real challenge in the market.
"

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5/5

2002-10-09

"Very nice company to do business with. Very good communication and always keep you in touch through the ordering process. The laptop is very nice and it's one of the best if not the best for the price so far. "

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5/5

2002-10-08

"I couldnt be more pleased with the sager laptop from powernotebooks.com. After 2 weeks of hell with the dell I had ordered and then returned, I ordered a better laptop from powernotebooks.com for less money.All aspects of the process were just fine. I will get my next notebook pc from them when the time comes."

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5/5

2002-10-04

"Great service and price. Only downside was the slow shipping by UPS, although that wasn't Powernotebook's fault at all. Before considering Alienware, take a look at these machines."

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Delivering products damage free
Delivering products on-time
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5/5

2002-10-03

"I was returning my laptop for repair, and the Customer Service person was exceptional! She went above and beyond the call of duty in serving me and following up on the repair. Highly recommended!!!"

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5/5

2002-09-30

"I purchased a Sager NP8880-C laptop from Powernotebooks.com for a lower price than Sager could offer it. Being a bit apprehensive with sending a cashiers check, however my concerns dissolved with frequent emails (from real people) to keep me well informed from purchase through delivery. The laptop arrived ahead of schedule and is truly a powerful complete desktop replacement. Windows XP Pro, 2Ghz P4, 512Mb ram, 60GB HD, TV tuner, MP3 player I am extremely pleased with the laptop. At 12 lbs it’s heavy. I have no problem with it, however my wife finds it too much. That’s good for me! Both the laptop and Powernotebooks.com have exceeded my expectations. I will certainly be looking to Powernotebooks.com to fill my next laptop order (most likely the wife's). Dave Shadwell, Baltimore MD"

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5/5

2002-09-29

"Good price, fast respond, excellent service ..."

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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Customer service being easy to reach
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5/5

2002-09-29

"The reviews were right. great product and service. would definately shop here again or recommend to a friend! They care about the customer and their needs."

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5/5

2002-09-28

"Excellent service. Excellent product. You cannot go wrong with powernotebooks.com and sager!"

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Delivering products on-time
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Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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5/5

2002-09-27

"Good service. Goods delivered on time. Excellent value. Good customer support"

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4/5

2002-09-26

"I just bought a Sager NP8880. Salesman was knowledgable and answered my questions (although what saleman wouldn't?). I received it exactly 2 weeks after I placed the order which is pretty much what he told me. All in all an average transaction.

Now to the notebook. First impression: way heavier than I thought it would be. You would not want to carry this thing around regularly without a really nice case. The one they include feels a little flimsy due to the weight of the machine and I felt nervous using it. I'm only carrying it around the house anyway. I'd look for a lighter notebook (like Gateway or Dell 4150) if you're planning on toting it around. Built in TV tuner with remote works great. The MP3 player seems pretty cheap (very basic) but works well and the concept is great: it basically acts as a removable HD, since it can store any type of data - just connect it to another machine via USB. It comes with earphones and a carry case but after trying it out, I'm not sure if there's enough power for me....so, very handy, but if you're really into mps3's you'll probably want something nicer. The only thing I'm slightly disappointed with is the 15.7 SVGA display. Nothing wrong with it per se, but I wish there would have been an ULTA upgrade available. If you move more than a few inches you'll have to reposition the screen. On the other hand, I'm lucky enough to have a 17" NEC flat panel at work, so maybe I'm just being picky. I called Sager support to ask a question about the battery, and while nobody answered, someone did call me back within a 1/2 hr so the support seems o.k.

All things said this notebook was a great value. A 2gig P4 with 512/ram and 64mb vid with a combo dvd/cdrw is about $600 from more dell, and here, you get the added accessories, built in firewire. No problems with powernotebooks.com so I recommend.
"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall web site
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5/5

2002-09-26

"Customer Service responded promptly to all questions. The order was "as advertised". Overall I am very pleased with the entire transaction."

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability