"Simply awesome....I have purchased my Laptop and server from them before I upgraded my office pc....They have always been honest/fair and competitively priced for the great quality items I get. I have my Laptop STILL (Over 8 years old now)...and I still got service from their 24/7 support when they fixed a fan that went out on the motherboard..."

"PowerNotebooks.com is the best site to buy laptops. I was searching for a good gaming laptop for at least 6-8 months and I came across Power Notebooks from a friend who was about to buy a laptop from them too. The best thing about these guys is the customer service. You won't find better customer service. The laptop I bought was a PowerPro R 12:17-670. It is absolutely amazing. The graphics, backlit keyboard, blu-ray player, interior sound system, 17.3" screen, very fast processor, and huge memory are just a few of the best things on this laptop. The only down side about this laptop is the track pad and battery life. The track pad isn't very good compared to other laptops but I use a mouse any ways so I don't have a problem with it. The battery life has a max of 5 hours but this is a gaming laptop with hardware that uses a lot of energy. All in all, Great laptop with an amazing company."

"I was very impressed by the quality of customer service. All of my emails were answered quickly and thoroughly. This is my first gaming laptop and so far it is great! I plan on buying from them again in the future if I ever need another laptop."

"I will never buy another performance laptop from anyone else but these guys!!! They are the best when it comes to responding quickly and processing orders. My custom ordered SAGER NP9170 came in about 9 business days. Very nice service and sales staff and had no hesitation at all. The laptop is great and the price was great as well. You can't go wrong with a company that is so focused on customer service.


Prior to ordering from PowerNotebooks.com, I had initially ordered a similar product (clevo P190) from HIDevolution.com and waited about a month and a half after paying ~$2000 for the laptop already to finally get the manager on the phone to say that my laptop was ready to ship. This was after many calls and even talking to a few receptionists there who were supposed to just answer phones and not manage the business. After I the manager called me to give me a $50 compensation for the wait, I cancelled my order because I was worried about the lack of support in the future from such a crummy operation.

THANK YOU Donald from PowerNotebooks.com!!!"

"Excellent customer service, even when I was just shopping around. Donald took valuable time to explain certain aspects of the computer that I otherwise would have not understood. I not only ended up with a fantastic computer that runs perfectly and does everything I asked/expected and more. I will definitely recommend this site to anyone seeking the perfect computer as well as an educated staff and superior customer service."

"Great service, great prices, I will shop there again."

"Although my order arrived late (manufacturer's fault), good communication kept me up to date about the status of my laptop. There were a couple of shipping options to choose from (since mine was an international order), this enabled me to pick out the cheapest shipping to my doorstep. Finally, when it arrived, I was very pleased with the packing and the laptop itself. Thanks for the fantastic service Donald! 2 thumbs up! "

"The experience was an overall positive one. The shipment of the product, a Sager NP9150, was delayed due to not having several parts. However, I was notified of the delay promptly, and the actual delay was less than a few days. Customer service was prompt and curteous. I would recommend this company to anyone shopping for laptops."

"I ordered a Sager NP9170 from PowerNotebooks on May 23rd. I chose PowerNotebooks because at the time, the website showed that the AMD 7970m was available. I was overly excited because many other sites had it back ordered. I got a nice phone call from customer service that very day saying that my order was fine and that my credit card had been charged. I got an email saying that it would take about 5-7 business days to make and another 5-7 business days to ship the laptop. My customer service rep also told me I would receive an email when they shipped my laptop.

10 business days rolled around and no email saying that they had shipped it. I was a little bit concerned, so I emailed my rep. He emailed back saying the AMD 7970m had been back ordered, but was in that day (the 8th I believe). I was a little bummed because I had to wait a little longer, but I was alright with it. He said the laptop should ship by the end of the next week. Well, it's the end of next week and I have received no email saying that my laptop has been shipped.

Waiting for the graphics card to come in was one thing; but after being told it would ship at a certain time and not shipping is another. I am quite dissatisfied with this reseller and most likely won't do business with them again.

Edit: Just found out that it is going to take another 2 weeks for my laptop to get here because their servers were down.

Edit: Basically what happened in my situation was that Donald was very upset that I wrote a bad review, so he cancelled my order. He emailed me on two occasions hinting that I should remove or better my review.

Also, I am an 18 year old guy who, yes, still uses his mother's credit card because, what 18 year old has a credit card? No one is going to pay 2100 dollars in cash and this is a graduation present. My mother doesn't like using the computer and let me deal with my own problem. Donald says I "complained" on the day that my laptop could have been shipped, but did it ship Donald? No, it didn't; so it doesn't really matter when I emailed you asking for an update on my order. Also, I didn't think it was illegal to ask about my order; that's what I thought you and any other customer service rep was there for.


Another thing; because I waited for much longer than I should have, to have my laptop even built, the 34 dollar rebate was a slap in the face. Just because the Sager servers were down, it wasn't my fault. This information wasn't communicated to me until after I wrote this review (how coincidental).

Donald speaks as though the screen upgrade was something that he gave to me for free or something exclusive to Powernotebooks.com. I paid extra for this upgrade (150$), so even mentioning the fact that they HAD to do this and that it was premium, is a waste of time.

What is really childish is that Donald canceled my order the night before it was going to be shipped. My concern was not with the laptop, like I told Donald, it was with the awful service and the excuses that he kept giving. Why would you cancel and order that makes you money? Did you even have my laptop? Is cancelling an order even legal in this situation?

These questions frequently arise in my head, but are yet to be answered because I doubt Donald will ever contact me again.


My advice, for anyone brave enough to buy from Donald, is to write your review after you get your laptop; or you will be threatened with emails saying that your order has been cancelled because of it. "

"PowerNotebooks.com provided me with the ideal customization, guidance, prices and service for purchasing a new laptop. I was able to choose a base model/brand and then specify specific components to match both my needs and budget as a young digital designer and gamer. After placing my order, I was able to speak with both a sales rep and the actual technician, Donald, who assembled my laptop without any problems. They shipped my laptop for free and expedited the service to get it to me in time for the start of a new job, too. I've had this laptop, which I've since named The Beast, for several weeks now, and am THRILLED with its size, performance and capabilities. It's quick, it's beautiful, it stays cool, and it can handle my heavy design renders and PC gaming. I use it as my primary, desktop computer, and can't imagine settling for anything less."

"we recievied our laptop msi gt780 and we were extremely happy with the features and how fast it is for online use.love the lighted keypad and the speaker sound doesn't distort "

"After looking through other merchants and trying to get the Asus G75 shipped to Australia for a competitive price with a good shipping rate I found Powernotebooks to be one of the best priced and highly reccomend their customer service. being an international buyer I needed to know lots of things and had many questions about my order which were way ahead of their competition as I was responded to within an average of about 15 minutes which is a real target that other companies should be trying to achieve because I found with other companies I was going through they would take at least 2 days to respond and even then I was sent which was obviously an automated email because they did not answer my question and seemed like they didn't even care I was there.
The representative from Powernotebooks.com was an absolute pleasure to deal with and went above and beyond any merchant I have done business with. No matter how annoying or difficult I became during the purchase, Donald would always answer every single question and help in any way I could.

I was also notified of pushed back release dates which was really helpful because as anyone I was excited of my new laptop and wanted to know what was happening. I was advised of a different price of everything because of USPS not shipping Lithium Ion batteries which made the price higher which I was not happy with. Another company I was looking at never told me and just wanted my money, I am concerned that if I were to go with them then there would be extra costs involved because they failed to tell me about that.

I recieved my laptop today without any major cosmetic damage to the box and will be very likley to forward friends and family to them for any neds they may have.
"

"the service was fantastic, the only problem i had was that sager was out of my laptop so i had to wait on them to get those in stock, i know it wasn't powernotebooks.com fault and they helped keep me p to date on the shipping process and getting everything figured out."

"Very good customer service, decent price, very good products and perfect delivery service."

"As good as it gets. All there is to say. I have done business with them for 6-7 years and always top notch."