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Verified
5/5

2012-04-18

"Very awesome laptop!!! Everything came with the laptop in which I customized. Very good customer service and build time. I ordered on a Wednesday afternoon and had it delivered by Saturday morning for a fully customizable MSI GT683DX-840."

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Verified
5/5

2012-04-17

"Excellent service from the helpful folks at PowerNotebooks. My rep, Donald, had the utmost patience with my requests of status and ETA. My product was delivered on time, and this laptop is a monster! Easily one of the best purchases I've made. The experience was so good that I referred them to my girlfriend and they accommodated her with last minute changes in choice of laptops."

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Verified
5/5

2012-04-17

"Very quick responses, called like they said they would, got here on time, and followed up to make sure all was good. Thanks, PowerNotebooks."

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Verified
5/5

2012-04-16

"First off, I shopped around at various online botique and reseller companies that specialized in laptops. I had called five to six places that had good reputations, and the one that stuck out to me the most was Donald and PowerNotebooks.com. Why? I needed a rush build (for a new job) and he never tried to upsell me on any parts. Also, he was extremely knowledgeable of the various components and made helpful suggestions along the way. It was like I was talking to an old friend.

For the specs that I got with my notebook, plus needing a rush build, their price was outstanding and made it a no-brainer. I just felt most comfortable ordering with them, and given PowerNotebooks sterling reputation - my choice was easy.

The specs on my notebooks are as follows:

PowerPro R 11:36 Matte Laptop
15.6" Full HD (1920x1080) LED Backlit Matte LCD
No Defective Pixel Guarantee - None
nVIDIA GeForce GTX 570M 192bit w/1.5GB GDDR5
Intel® Core™ i7-2630QM (2.0~2.9GHz, 45W) w/6M L3 Cache - 4 Cores - 8 Threads
FREE IC Diamond to CPU + GPU w/CPU Upgrade ONLY
8GB (2x 4GB) DDR3/1333 Dual Channel Memory
OCZ Synapse Cache 128GB SATA III Solid-State Drive
500GB SATA II 3GB/s 7,200 RPM Hard Drive
RAID Disabled
Combo Dual Layer SuperMulti DVDRW/CDRW Drive
Internal 7-in-1 Card Reader: SD/SDHC/SDXC/XD/MSPRO/MS/MM
Intel® Centrino® Wireless-N 130 Wireless Card + Bluetooth 3.0+HS
Smart Li-ion Battery 9-Cell
Windows 7 Premium - 64-Bit w/Full Version OEM + Drivers & Utilities Disks
Full Range 180W Auto Switching AC Adapter
1 Year Parts - Free Ground Shipping - 24/7 DOMESTIC Toll Free Support + Lifetime Labor

I was extremely pleased with the build and parts, and eagerly awaited for my new notebook to arrive. The shipping went smoothly and perfect, and Donald with PowerNotebooks kept me abreast during the entire process (when it was charged, the build process, when it was shipping). The laptop arrived in pristine condition and right on time, as per the stipulations prior to buying (I needed it soon). I unpackaged everything, which was expertly packed and safely secured by the way, and fired the laptop right away. It worked right out of the box, and not a problem to be had. I was so happy.

I've been using this laptop for almost a month now, and it has performed flawlessly. The experience and purchase with Donald and PowerNotebooks has met and exceeded my expectations. I play many games on my new laptop (Tera Online, Skyrim, LoL, Witcher 2, Rift, DDO, Guild Wars 2 and Diablo 3 upcoming) and it has churned through all of them and been wonderful on high to ultra settings (depending on the game). As far as work related tasks go, this laptop has been amazing with the SSD - my efficiency, speed, and programs have been rock solid and like greased lightning. I couldn't be happier on both counts.

Basically, Donald himself and PowerNotebooks have made me a lifelong customer because of this purchase. I was a first time buyer, so I obviously had some reservations and fears of buying a laptop online from a company that I've never shopped from in the past. All of that melted away and became a distant memory once I spoke with Donald on the phone and when then ultimately receiving my laptop. It's been an extremely positive experience and I will heartily recommend PowerNotebooks to my friends and family when they are in need of a new laptop.

Thanks Donald and PowerNotebooks, you and your company are aces in my book. It's been a pleasure doing business with you, and I can say with the utmost certainty that me and my family will be repeat customers. Just an exemplary company and buying experience, keep up the good work!
"

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Verified
5/5

2012-04-07

"I had an absolutely amazing customer service experience with this company. I didn't expect to get a response for "please tell me what computer to get based off these following needs". I figured that was too much to ask for but I honestly had no idea what I was looking for as I am new to laptops and especially to those that are built for gaming. (Not to mention, everyone spoke very highly of their customer service.) One of the employees (Abe) not only told me what laptops I should take a look at, he also suggested a couple cheap updates that would make a world of difference. I am so far very satisfied with my purchase and I will, without a doubt, be recommending that every friend and family member buy from them when considering their next desktop/laptop purchase. Can't beat their prices either!"

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Verified
5/5

2012-03-31

"Very good service. Fast shipping."

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Verified
5/5

2012-03-28

"Superb Service!

I was ordering from outside the country and was looking to ship the notebook to an hotel while on a trip to the United States, so I called in to see if this was even possible. I spoke to Donald Stratton who explained the steps I had to follow for the purchasing process to go over smoothly. He customized the computer with me on the phone and validated that the price was as expected. One of the components was actually out of stock but Donald came up with a risk mitigation strategy in case the component did not arrive in time for the laptop to ship out.

After confirming the order, I wrote a couple of emails to Donald to validate the status of the build and to verify if the missing component had come in. He wrote back within 24h each time, and even sent me an email shortly after delivery to verify if I was satisfied with the equipment.

Given my purchase experience, I would gladly recommend PowerNotebooks.com to anyone looking for a customized laptop.

Awesome service guys, keep up the good work!
"

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Verified
5/5

2012-03-26

"I ordered my computer through Donald in early January. He went through the process step-by-step and helped me decided what I really needed and didn't. I had a another brand previously - I had problems with it from day one. However, this computer is worth every penny I spent. It is the best computer I've ever had and will certainly provide them with more business in the future! Buy from these people!"

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Verified
5/5

2012-03-22

"Fantastic experience! I would recommend these guys to anyone looking for a laptop. Great customer service, great product. I couldn't ask for more."

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Verified
5/5

2012-03-21

"PowerNotebooks is the best high-end computer systems vendor on the internet. I recently got a new laptop through them and it has met and exceeded all of my expectations. The sales staff is great to work with. They always double check your entire system spec and make sure everything is just the way you wanted it. Both times I have ordered through them they have even suggested modifications to make the system less expensive but just as fast. I highly recommend that anyone looking for a great gaming system purchase through PowerNotebooks!"

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Verified
5/5

2012-03-20

"I bought my first gaming laptop here at PowerNotebooks! I actually did my research before buying it to hasten my decision. Donald was quick in answering my emails. I got a Sager 8150 and it's amazing! 120GB ssd, HD6990m, 95% matte screen, 8GB 1333 RAM, etc. for the price I got is perfect! Good thing I bought it before it was phased out. I'd definitely buy another notebook from them. Hopefully sager will make a gaming ultrabook! Overall, I'm satisfied. Thanks to PowerNotebooks!"

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Verified
5/5

2012-03-20

"I have to write and tell you how much I value and appreciate the support I received this evening regarding a problem I had with the Product Activation of the Windows O/S software on my new Asus laptop. The laptop came to me with an incorrect (but more expensive) version of the O/S installed (not the one I had ordered) yet the sticker on the bottom showed the product I had ordered and the related activation key. Because of the mix-up, the key would not work, thus preventing me from activating, upgrading, and possibly from even using the O/S !

Rather than make me back up all of my data, re-install the correct O/S and then re-install all of the programs and data - an unpleasant and daunting chore - Dean in Customer Support acknowledged their error & promptly emailed me a new product code - effectively upgrading my O/S without my having to spend the hours to re-install the one I had originally ordered. Any other support team would have insisted I do a total re-install. But not powernotebooks.com ! THANK-YOU !!!
"

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Verified
5/5

2012-03-18

"What a wonderful company all around! Prompt and courteous customer service, and a top quality product was delivered. I will definitely use them again when I am in the market for another computer."

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Verified
5/5

2012-03-17

"When funding for the GT783 came through it was for a lower amount than what I expected, so I called Donald back to explain that I would need the GT780 series instead. Abe took my call and he showed me where I could change a few specs to where I could still get the GT783 model. I placed the order on Thursday and THEN on Monday received additional funding anyway, but the GT783 had already shipped!
Here's where it gets good - not only did Abe and Donald work to get the original unit shipped quickly, they also sent me an SSD separately AND helped me change out the SSD with the standard HD (a few words of encouragement went a LONG way)! Bottom-line is that 1) I received excellent guidance and product knowledge from both Abe and Donald, and Michelle was a real sweety as well, 2) I received EXACTLY what I wanted and needed for my photography company, 3) I was NOT charged for the extra and unneeded HD but rather they used the honor system for me to swap it out and return the HD to them, and 4) my final system configuration is the complete envy and selling point for my photographer buddies. And you can be sure that I tell them where and from whom they should buy their units! Thank you Donald, Abe, and Michelle for helping a computer misfit obtain the RIGHT equipment for his growing photography business!
A note to new buyers: ASK plenty of questions to take advantage of PowerNotebooks extensive knowledge and caring advise. Put them to work as much as you would your new computer and you won't be disappointed!
"

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Verified
5/5

2012-03-16

"Bought one of the last Sager NP8150's from these guys, and absolutely love the computer. I even like Windows 7, which took me completely by surprise. Customer service is truly excellent with emails replied to the day they were sent, even on weekends, and sometimes within minutes.

I bought a PowerPro laptop from them 7 years ago, and this was the replacement for that one, and its a brilliant piece of machinery. I'd recommend these guys over any other source of Win Laptops available. Great service! Thanks Powernotebooks!
"

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