"Wonderful people. Awesome service. Great computer."
"I purchased a custom built ASUS G74sx from Powernotebooks.com has been an outstanding company to do business with. I work as a computer systems analyst and have been in the industry for 16 years. I have worked with and ordered from a myriad of OEM manufacturers and VAR re-sellers, and this is the best experience I have had. Extremely fast and friendly service, knowledgeable staff, quality product build, and excellent support. Everything was packaged well for shipping, and arrived in great condition. I even misconstrued the build spec and ordered two 120gb SATA III SSD drives thinking they would be RAID 0. After receiving my shipment, Donald still allowed me to exchange my two drives for the single 240gb SSD drive in their place, shipped the replacement the next day, and immediately refunded me the difference. I would recommend them to anyone looking for a quality high-end laptop build, and I will be looking to do business with them next time I need one."
"Excellent service, quick delivery and super fast replies to any of the many questions I had."
"After dealing with another site, I found PowerNotebooks.com and started dealing with Donald. I have to commend not only the owner but the entire business as a whole. Everything that was promised was delivered, and even a day early.
There were no snags, no hidden charges, no miscommunications. All in all it was one of the most professional, encouraging experiences I have had when purchasing new computers.
PowerNotebooks helped me configure, tweak and plan my order of two Sager/Clevo notebooks without a hitch. Even when there as an oversight on my part about product offerings, the company took time to not only explain professionally, but to make good on it anyhow. It does not get any better than than.
I cannot have enough praise for Don and his group."
"I ordered a Sager Gaming Laptop from PowerNotebooks.com. Whereas the first place I attempted to order from seemed to have half their stock on backorder and could not provide an ETA for the processor I needed which couldn’t work for me as I needed my order within a month, PowerNotebooks had everything I needed and also offered to try and have the computer shipped out early if I needed it. My computer arrived on time and was exactly what I wanted; I would definitely order from PowerNotebooks again.
I was particularly impressed with their customer service. As this was the first computer I had actually ordered myself I was very nervous and had lots of questions, all of which their very friendly sales rep answered. On top of which I was very impressed when, fifteen minutes after placing my order, the sales rep called to point out that I was just a little ways away from the $100 discount and if I added one more feature to my order, the total could in fact end up being slightly less. He explained the possible features I could add onto the order and helped me choose the right one for me.
If ordering with debit or credit card, they request you call them so they can confirm your number so they can match it with the number on your card. With a phone number that can’t make out of state calls I thought this might cause a problem, but I called them on Skype, and they were extremely friendly and helpful and offered to call my number so we could confirm it. They also looked up exactly how long it should take once the computer was shipped for to arrive, which I thought was very helpful, and they were exactly right!
I am extremely happy both with my computer and the experience I had shopping at PowerNotebooks.com and would recommend it to anyone."
"I bought the Asus G74SX-DH73-3D Gaming Laptop, its so fast and this is the best laptop I ever had, the games looks so real, and the costumer service from powernotebooks it was very professional and very kind, everything got done as they said, the delivery was here 1 day ahead of the time that really fixed my day"
"PowerNotebooks.com had amazing customer service! There extremely responsive and great to deal with. I'd definitely buy from them again!"
"I decided to make my purchase late at night one weekend. I had a few questions so I sent in an email. I figured it would be Monday at the earliest I'd get a response, but to my surprise I had an almost imdiate response. Without being pushy or trying to upsell anything they answered all my questions, and were super friendly/polite. I also put in my wrong card number, and first thing Monday morning someone called me to verify. I got a standard configuration only adding additional memory, the laptop was sent out 3 business days after my order. (I was asked if I wanted to expidite the shipping/build, but it was ok for me to wait) Shipping took 5 days but it was ground and shipped to the KY. If I need another powerful laptop I'll definately buy from them again. So far laptop is great."
"I reached out to PowerNotebooks.com to inquire on the availability of two configured Sager 8150 notebook computers on 02/15/2012. Donald responded within a few hours to answer my questions, explained the discounts available to me, and I had placed my order shortly after that. I then received a series of notifications keeping me informed as to the confirmation of specification, credit card charge, and shipment confirmation over the course of the next two weeks. I also sent Donald a few inquiries directly and he always responded promptly.
The two machines arrived well-packaged and in perfect working order. In the process of setting everything up, I received another e-mail from Donald to confirm that I had received everything to my satisfaction.
From start to finish, Donald and the rest of PowerNotebooks.com kept me in the loop and gave me the reassurances I needed while I eagerly waited for the machines.
All in all, it was a perfect execution and I would not hesitate to go back for all my future notebook needs."
"I ran across PowerNotebooks.com while researching a gaming laptop purchase. I settled on the MSI GT780DX, custom configured. I spoke to Michelle and Nita at PowerNotebooks. They both assisted me with excellent customer service to get my order placed AND expediting production on my laptop. I am leaving to go on a business trip next week and I told them that I needed the computer before I leave. I expected the PC on Monday or Tuesday of next week. Instead, I got it this past Wednesday! I did pay for the two day shipping, but they still cut almost a week out of my wait. Excellent service and excellent product! I will recommend their services to anyone."
"They had competitive prices. A good variety. And just what I wanted. No problem verifying everything for the order. I bought a Sager which requires a solid two weeks for delivery and they informed me of that fact before hand. It arrived in exactly the specs I ordered. No problems."
"Besides having excellent selection and customization options on some phenomenal gaming laptops - their customer service sets them apart from the others. I just had my sales rep check to make sure everything was perfect.. and it is! "
"I was looking to buy my first gaming laptop, and I discovered PowerNotebooks after doing some research on vendors. Before making a purchase I got in contact with a PowerNotebooks representative, and I could tell that the individual I worked with was more than willing to help me out.
Soon enough I had made a purchase and I received the custom laptop, a Sager NP8170, within 3 weeks. Overall, I was extremely pleased with the pricing and customer service. I would recommend considering PowerNotebooks for a potential gaming laptop purchase."
"WARNING One
READ THE ENTIRE TERMS AND CONDITIONS OF WARRANTIES, RETURNS, ETC BEFORE DECIDING TO PURCHASE FROM POWERNOTEBOOKS OR ANY OF THEIR DIRECT COMPETITORS. They will quote their terms and conditions religiously.
WARNING TWO
DO NOT PURCHASE A MSI BAREBONES UNLESS ALL YOU WANT IS AN NVIDIA GTX 570/580M CARD BECAUSE THE AUDIO, WEBCAM, AND SOFTWARE SUPPLIED IS GARBAGE ON IT.
WARNING ONE - EXPLANATION
THE PURCHASE EXPERIENCE WAS GREAT, TOP NOTCH CUSTOMER SERVICE AT THIS POINT. FAST PRODUCTION AND SHIPPED 2-3 DAYS AFTER ORDERING. IT SHIPPED ON THE 2/10/2012 VIA FREE GROUND SHIPPING, ARRIVED 2/20/2012. I PLAYED WITH IT FOR 5 DAYS AND AFTER THIS DECIDED I WOULD CALL THEM MONDAY 2/27/2012 FOR RETURN INSTRUCTIONS. DURING THAT CONVERSATION I SPOKE WITH THE SAME SALES REP AND LEARNED THAT I WAS 2 DAYS LATE ON RETURN (REFUNDS MUST BE REPORTED WITHIN 15 DAYS FROM THE DAY IT SHIPS???) BUT THAT HE WOULD NOT HOLD IT AGAINST ME, EXPLAINED FURTHER THAT HE WOULD HAVE TO DEDUCT $30 FROM MY REFUND FOR THE SHIPPING (HUH?) AND THEN MOVED ONTO THE SUBJECT OF THE PACKAGING MATERIAL (IE BOXES, PLASTIC BAGS, MANUALS, ETC), OF HOW THEY WOULD NEED TO BE RETURNED IN LIKE NEW CONDITION. BECAUSE SOMEONE IN MY HOUSEHOLD DISPOSED OF THE OUTER SHIPPING BOX (NOT THE PRODUCT BOX MIND YOU), I TOLD HIM I WOULD SUPPLY MY OWN BUT LEARNED I WOULD BE CHARGED FOR THE MISSING SHIPPING BOX. I BECAME CONCERNED AT THIS POINT, HOW MUCH ARE THEY GOING TO CHARGE ME FOR THE WRINKLED PLASTIC BAGS I THOUGHT (SINCE TECHNICALLY THEY'RE NOT IN LIKE NEW CONDITION - THEY WOULD LOOK LIKE REUSED PLASTIC BAGS TO ANYONE). FOR THE REST OF CONVERSATION, I TRIED TO GET AN UNDERSTANDING OF HOW THEY WOULD JUDGE THESE THINGS, I GAVE HIM AS MUCH DETAIL OF THE CONDITION OF THE PLASTIC BAGS TO GET AN IDEA OF THE COST I MIGHT INCUR (EVEN WENT AS FAR AS ASKING HOW MUCH REPLACING THEM COMPLETELY WOULD BE). HE REFUSED TO GIVE ME AN ANSWER BECAUSE HE WAS NOT ABLE TO INSPECT THEM ON THE SPOT. I WAS TOLD CONTINUALLY THAT SOMETHING MUST BE WRONG WITH THE NOTEBOOK BECAUSE I'M MAKING A BIG DEAL OVER THE COST OF THE PLASTIC BAG. I CONTINUALLY TOLD HIM I DIDN'T ASK HIM ABOUT THE NOTEBOOK THAT IT'S FINE I HAVE NO WORRIES REGARDING IT BUT I'M ASKING HIM ABOUT THE BAGS AND BOX, THAT AT THIS POINT, I'D PROBABLY BE CHARGED FOR ON TOP OF WHAT I ALREADY HAVE TO PAY. WE ENDED THE CONVERSATION WITH HIM SENDING ME THE FORMS TO FILL OUT IF I DECIDED TO GO AHEAD WITH THE RETURN. IMMEDIATELY AFTERWARDS, READING THEIR TERMS AND CONDITION WHICH HE LOVED TO QUOTE, I FOUND OUT FOR REFUNDS THE PRODUCT WOULD HAVE TO BE RECEIVED BY THEM WITHIN 20 DAYS FROM THE DAY IT SHIPPED.
BREAKDOWN OF MY SITUATION AND POWERNOTEBOOKS' EXPECTATIONS:
ITEM SHIPS ON 2/10
ARRIVES ON 2/20 (I'VE LOST 10 DAYS OUT OF THE 15 ALREADY TO REQUEST A REFUND)
REQUEST REFUND ON 2/27 EVENING EST (I'M 2 DAYS LATE BUT STILL ALLOWED)
THE NOTEBOOK NEEDS TO BE RECEIVED BY THEM NO LATER THAN 2/30 (I WOULD HAVE TO SHIP IT 2ND DAY DELIVERY AT LEAST)
COST IF I ACCEPT THE ABOVE CONDITION:
My orginal cost (FREE SHIPPING)
-$30 (FOR THEIR SHIPPING COST)
-$?? (OUTTER BOX, MAYBE PLASTIC BAGS, ETC)
-$40+ (2ND DAY SHIPPING FOR ~15LB PACKAGE INSURED)
WARNING TWO - ExPLANATION
AVOID MSI BAREBONES.
YOU WILL NOT BE ABLE TO USE ANY OF THE STANDOUT SOFTWARE LIKE THX STUDIO PRO, WEBCAM SOFTWARE, ETC. MSI/THEIR RESELLERS CLAIM THAT DYNAUDIO 2.1 SPEAKERS ARE USED BUT THE SOUND QUALITY IS FLAT, NO BASE REPRODUCTION WHATSOEVER. THE MISSING SOFTWARE CAN'T MAKE THAT MUCH OF A DIFFERENCE (I ALSO OWN A DELL XPS 17 3D WITH JBL 2.1 SPEAKERS AND I OPP'ED OUT OF THE CREATIVE SOFTWARE UPGRADE AND IT STILL SOUNDS 10X BETTER THAN THE MSI BAREBONES). THE WEBCAM CANNOT BE HD BECAUSE THE QUALITY IS CRAP (LOW RES) AND THE FREE WEBCAM SOFTWARE SUPPLIED, ACCORDING TO THE SALES REP, DOES NOT SUPPORT HD RESOLUTIONS AND IT SEEMED TO BE HIS REASON FOR WHY I'M SEEING WHAT I'M SEEING. ONLY THING IS, THE SUPPLIED SOFTWARE DOES NOT AFFECT OTHER PROGRAMS THAT USE IT LIKE SKYPE, ETC. I WAS ESSENTIALLY TOLD THAT I WOULD HAVE TO PURCHASE ADDITIONAL SOFTWARE TO BRING IT UP TO SPEC. IF YOU'RE LOOKING FOR AN MSI GAMING NOTEBOOK, BUY EXACTLY THAT AND AVOID THE BAREBONES BECAUSE THE MONEY YOU THINK YOU'RE SAVING EVENS OUT AFTER YOU
FACTOR IN THE SOFTWARE YOU'RE NEED THAT MIGHT BRING IT UP TO SPEC MINUS ALSO THE BRANDED MSI IS AESTHETICALLY MORE APPEALING"
"Awesome computer awesome price. I ordered the Power Pro R 12:17 with the GTX 580 m graphics and the lower I7 processor, also got the steel series keyboard built in, and the bigfoot wireless network card. Spent around $2000 but was good considering the GTX580 m in other laptops will run atleast 2500 bucks. Donald was my sales person and he was quite knowledgeable about computers and the current technology. Also anyone worried about ordering from these guys as i was at first just look at the BBB for their area they are A+ rated."