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Verified
5/5

2006-05-10

"great communication, great product, fair pricing, represents a quality product line."

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Verified
5/5

2006-04-29

"Hi,

I believe I found the best notebook on the market. It does everything. It's high quality and built like a house! It's all self-contained and it truly is a full desktop replacement. What was great about the sales person was that he sold me what I needed and nothing more. He actually talked me out of things I didn't need. Instead, we spent the money of the features that I would be using the most including addition RAM.

I highly recommend Powernotebooks.com

"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Verified
5/5

2006-04-27

"The entire buying experience was great. Site use was straight forward. Great selection; good prices; personable follow-up; prompt, friendly, knowledgeable support."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
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Being easy to reach
Resolving problems
Making decisions on their own
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Being knowledgeable
Overall customer service
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Customer service being knowledgeable
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Web site reliability
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Verified
5/5

2006-04-25

"These people are great. The machines are awsome and the screen size and brightness is wonderful. I will purchase from them again. I would highly recommend this company. The best notebooks at any price and they are cheaper than namebrand. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Web site being easy to use
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Verified
5/5

2006-04-24

"Excellent customer service. The sales and support staff were very helpful in assisting with my wants/needs in a laptop.

Solid company. Good purchasing experience, would/will buy from PowerNotebooks again.
"

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Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2006-04-18

"This is the third laptop i have bought from these folks. I will problably buy a few more before too long.

I like that you get someone from the US to respond to inquiries. I like the fact you can speak to a person. I like the quality and the prices.

I will buy again....
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-04-14

"Powernotbeooks ROCKS! The price was great the Sager 5720 is fast and powerful. The customer service is personal and honest. My sales rep, Ron, really knew his stuff. After talking to him I decided that I should go with the WSXGA instead of the WUXGA screen. I am glad I did. The resolution is a great balance between everyday apps and gaming and video editing.
Charlotte (I think the owner’s wife) even emailed me personally because she recognized my email suffix. We emailed back and forth and she requested a few pics of my 9 month old. How is that for a High Trust with High Touch business?
I would use them again!
"

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Verified
5/5

2006-04-11

"Easy folks to do business with. This is the second purchase I have made with them and I am quite happy with the merchandise. Good value."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
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Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

Verified
5/5

2006-04-07

"I'd heard nothing but great things about PowerNotebooks (from co-worker, my Mom who ordered a laptop for her business and reading reviews here). I ordered a Sager 9890 from them and the process went perfectly. Very responsive to my need to get the laptop quickly and good communication throughout the sales process. I wouldn't hesitate to recommend PowerNotebooks to anyone!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Resolving problems
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Being easy to reach
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Overall web site
Web site being easy to use
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Verified
5/5

2006-04-03

"Excellent service, great prices, and good hardware for the price. 2nd laptop I've bought from Powernotebooks, and I'll continue to purchase from them."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-03-31

"Purchased a Sager 5720 from powernotebooks.com
The customer service was prompt and accurate. The company also shippes to over seas us military personnel which is harder to come by then you would think. The product I received was top notch perfect. I give this company two thumbs up for sure.
"

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Verified
5/5

2006-03-30

"Review of Powernotebooks.com:


After a complete debacle with Alienware over the month of February, (which I will not get into at the moment or I might explode with anger), I decided to purchase my new laptop from powernotebooks.com.

I had spent about 4 months conducting research on which laptop I should buy. I originally went for an Alienware Sentia 3200 and then subsequently had to return the system.

I was looking for a small laptop with a screen size no larger than roughly 12 inches with a weight of really no more than 4.5 lbs. I have a nice Toshiba laptop which I am very happy with that I use for my law practice, however it has a large screen and I didn’t want to cart it around anymore. I looked at the Sony TX series but the power was really insufficient for me especially with the high price tag. Other models I looked at were the Fujitsu Lifebook, the Panasonic Toughbook, the Acer Travelmate lines, the Sharp Actius, some of the newer IBM models, and the Toshiba Libretto. I was unable to find something that I really liked out of those models as some didn’t have an internal optical drive, others had insufficient disk space, or too little RAM etc.

The Sentia was my first choice, but after many problems and a return of the machine, I really needed to get on with the process of purchasing a system. I had come across powernotebooks.com earlier in my research but as most people, I was concerned about purchasing a “no name” laptop. I am by no means a CPU expert but I consider myself to be a bit tech savvy. I am very big on honest service and support and expect to get what I pay for without any problems. I ordered my laptop and received it in I think 7 days which was great. Now my review may be a bit premature as I have only had it for a few days, but I am really impressed with the unit and service so far.

After deciding to purchase from powernotebooks.com I selected the following model and specs:

PowerPro I 12:2 FORCE
12.1" WXGA (1280x800) "Glossy" Widescreen TFT Active Matrix LCD Intel® GMA900 w/up to 128MB
2.0GHz "Sonoma" Intel® Pentium® 760 M w/2,048k L2 On-die Cache
Arctic Silver 5 Thermal Compound
1,024MB (1 SODIMM) PC2700 DDR333 Memory
80GB Hitachi Travelstar Ultra ATA/100 Hard Drive at 7,200 RPM
Combo Dual Layer 8x8x4x2.4x +/- DVD R/RW - 24x10x24 CD-RW Drive w/Softwares
Built-in Intel® PRO/Wireless 2915 802.11a/b/g
Built-in Bluetooth Wireless
Smart Li-ion Battery - 8 Cell
Windows XP Professional
Full Range Auto Switching AC Adapter
PowerPro 3-year Warranty - Next Business Day Shipping - Lifetime 24/7

The specs listed above were for a really good price as I couldn’t find much else that really came close in a small laptop for this price of roughly $1700.

I dealt with Ron Baird over the phone prior to purchase and he answered all my questions and was very knowledgeable about his trade. He was also friendly and upgraded me to free 2nd day air shipping which was cool of him. I also received prompt email confirmations and as I said above, the CPU arrived way before I expected it.

The laptop surprisingly looked like my Alienware Sentia without the designs. The unit is light, a good small size which I like, and has a really nice widescreen glossy display that looks very sharp. The laptop also has a very sturdy feel to it. I have been running it quite a bit, and have had no excessive heat problems, and the CPU ran just like it should. It also comes with minimal software which is great. I don’t like all the garbage put on mainstream systems in which I have no use for. The only thing I wish it had was a volume dial like my Toshiba but I knew it didn’t have it ahead of time so I wasn’t disappointed. The only other thing is that the volume is kind of low when I play DVD’s but much better with music. The sound however with headphones is good with DVD’s.

The other big selling point for me was the 3 year warranty and lifetime tech support. There is no way I could get this anywhere else without paying hundreds of dollars more. I still have never seen lifetime tech support for any amount. The warranty was placed right in the components box and was in pretty plain language without hidden small print. This company seems to stand by what it sells which is a rarity this day.

So far I am very happy with the CPU, customer service, and the great warranty. If this unit holds up well for me, I will only purchase from this company. I have no problems slamming companies that provide bad service and products. I do it for it a living as an attorney and I do it myself for my own purchases when I get ripped off. On the other hand, when I feel a company is honest, provides a good product and service, I feel it is important to give credit. In my opinion, these companies are few and far between, (I guess I am a bit of a cynic), and this company seems to be one of those few.

I would highly recommend purchasing laptops from these guys. They run a tight ship and seem to care about what their customers think. I like that!
"

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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N/A
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-28

"very easy company to do business with. Would buy from them again."

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Is trustworthy

Verified
5/5

2006-03-26

"I purchased this computer as a desk top replacement to take overseas on a military recall. Associate Ron Baird was very knowledgeable and very informative, assisting with the specs on my laptop. If their service is anything like their sales department, I highly recommend powernotebooks.com to everyone!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-22

"a pleasure to do business with ... good price and even better customer service... got order fast and no problems at all..."

Detailed Review Benchmark + -
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Is consumer focused