"My experience with Puget Custom Computers was outstanding. There is not a single complaint I could make. Their customer service is wonderful, and goes above and beyond. That goes for all steps of the process. Not once was I left wondering what was going on with my build; I was informed of each step of the process from sales to shipping. The computer is amazing, and exceeds my expectations. The system is extremely well documented, with photos online and in a binder they provide for your workstation. They also perform thermal scans, and those photos are available as well. If you are on the market for a new workstation, I highly recommend Puget Customer Computers."
"Pudget Custom Delivered exactly what was expected with an extremely thorough— Above & Beyond, build process! :) Fast Shipping! They helped me choose the right parts for what I wanted too."
"I have had my previous system for eight years. The ownership experience was a pleasure and the support offered was beyond excellent. "
"Transitioning out of a junior-level workflow to more processor-intensive tasks and software was incredibly daunting for me. It followed years of banging my head against the limitations of obsolescent hardware, denials from in-house IT staff, and apprehension towards switching operating systems. When I could no longer put off building a new workstation last year, I was referred to Puget by a senior designer on my team and I submitted a request for consultation. Up to that point, I didn't know what I was looking for or needed, I didn't know which, if any, components would be available because of chip shortages, and it was one of the largest purchases I've ever had to make. I was pretty overwhelmed by it all. I'm very grateful Puget was willing to step in and help me out.
Within an email or two, the Sales Consultant assigned to me was able to configure a few build options tailored to my budget, software specifications, and intended use. She explained clearly what would work best for me and why. Once ordered, the build process was documented from staging to shipment. It was really exciting to watch their team build a workstation, the techs can be pretty personable even if it's just through build updates. It's a small gesture but a nice reassurance that they care about what they do. My PC arrived flawlessly. It's screaming fast, built like a tank, and above all, I didn't have to pull my hair out breaking things or camp out for a GPU.
Thanks to Puget, the next chapter of my career as a motion designer and 3D artist is off like a rocket. I'm blown away by how effortless designing and rendering on my new machine is. It's incredible. I was worried that building a new computer in 2021 would be a horrible and frustrating ordeal. Puget Systems made it one of the most exciting and fun experiences of my life. Thanks Puget!"
"I've had my present system from Puget Systems for about 5 weeks. The quality of the build was flawless, and the documentation of the process and product was outstanding. The support for a few minor problems has been thorough, informed, even solicitous. I recommend Puget Systems without reservation."
"Our firm has previously purchased our desktops through Managed IT providers as well direct from Dell and HP. The idea of buying direct sounds logical for best value, but after getting competitive pricing with customized specs for our business needs, we will most certainly continue business with Puget. Jared and his team did a great job without any pressure. That to me signals confidence in their product. "
"This is the third PC I have bought from Puget since 2005 and the build quality and service have been excellent every time. The Sales consultants went above and beyond answering all my questions during the sales process and Support was nothing but helpful with my Windows 11 and other questions. One thing I really like about Puget is that I can purchase a truly custom PC. They have no problem installing hardware they don't carry as long as I supply it, including my SoundBlaster AE-9 sound card and, in one of my previous systems, a Canopus video capture card. Their QA process, custom shipping materials and general attention to detail have generally ensured a trouble-free experience. All of my systems have been reliable and handled hardware upgrades well over the years. They also have cooling and quiet PCs down to a science - despite choosing an Intel Core X processor, my system runs both quiet and cool. Sometimes, I can't even tell by the sound if it's even turned on. Documentation and the recovery tools are also very helpful. You can't go wrong with this outfit."
"I had wanted to buy a custom gaming PC for many years, and after viewing many reviews, I chose Puget Systems. I liked that were local to the Puget Sound region, and had great reviews. I did some outside research on computers, graphics cards, new processors, etc, so I had a pretty good idea of what specifications and parts I was hoping for, going into the sales process. The sales person that helped me was super helpful. I was looking for ways to decrease overall costs, and suggested a smaller computer form factor, which saved me a good amount of money without negatively impacting performance. I was looking for a desktop Gaming PC, and the final computer does not disappoint in this way. I was concerned initially that this might be a problem because some of the PCs Puget Systems builds are optimized around a different workflow, I am very happy with the end result. Once the sales person and I came up with a configuration I liked, I ordered the PC. One thing I loved about Puget Systems was their nearly daily updates about how the procurement of parts and building of my PC was coming along. Every step of the way, Puget Systems staff were communicative and helpful about how my computer building was going. I was provided extensive benchmarks and tests, showing how the PC was performing in many different use-case tests. Once the PC was done, it was shipped to me. I enjoyed the clear care Puget used when packing my PC, providing protective materials, as well as giving me information about how to unpack the PC, remove the internal protective foam, etc. I was very impressed by the binder they sent with the computer, and the diagram of the ports on the back of my motherboard and graphics card was helpful in figuring out where to plug in various monitors, peripherals, etc. I love the fact that Puget Systems doesn't put any software on the computer other than the software/drivers to make your components work, and things you can request optionally, such as Google Chrome, Steam, etc. Everything ran swimmingly, including games that had a high CPU & GPU workload, until I tried Red Dead Redemption 2, but I think was more of an issue with Red Dead, because I can run pretty much any other game with no issues. (example, the brand new Forza Horizon 5 runs 60+ frames per second on 1440p resolution (which is above 1080p, the industry standard right now) I was impressed with tech support. When I faced issues with Red Dead 2 and GPU heat, he helped me do some troubleshooting steps before shipping me a new replacement card (I shipped the old one back) replacing the graphics card altogether (tests Puget ran on the old GPU showed no issue) Tech support was helpful and trusted me that I was knowledgeable enough to run the tests he was asking me to do without assuming I knew nothing about computers. In the end, the computer is working fine with the replacement GPU. All in all, couldn't be happier with my experience. The local customer service & tech support is worth the extra cost to me. Love my computer!"
"Very professional, fast responding, quality oriented... "
"Good build process and customer experience. Not super happy about the customized bloatware chrome launch experience, but overall solid system build."
"Puget Systems provided great advice about the best configuration to process my photos in Lightroom and Photoshop. The system they recommended is extremely fast. Since my last Puget Systems computer was still going strong six years later, I expect this new computer to perform for years to come. The support is fantastic. A few years ago, a Windows Update went terribly wrong leaving me with what seemed to be a bricked machine. The team talked me through several approaches and got it up and running. They also saved all my data. I believe that a Puget Systems computer is money well spent."
"I bought my first workstation computer from Puget Systems in July of 2011. Through the course of over 10 years, it performed flawlessly , but of course I had to add components from time to time such as RAM and GPUs and PSUs, etc. Because of the advance in technologies and the upcoming Windows 11 upgrade, I decided to replace it. I just received my second workstation from Puget this week and am in the process of setting it up for photography and video editing. It has performed extremely well and actually exceeds my expectations entirely. I would recommend Puget for anyone who needs (and can afford it} to have a custom computer built for them and to have support and advice from their team; they are so honest and actually will tell you the truth about the components' actual performance. Although it is an expensive purchase, they actually will try to save you money. Although I haven't needed customer support this go around, I did have a problem with my graphics card the first time, and the issue was quickly resolved. I am certain that if I need help this time, I will get it. Again, I would recommend Puget for anyone who needs a custom computer for whatever need--just do your homework and research the site for all the benchmarks, recommendations, etc. "
"If 5 stars is tops, Puget Systems deserves 10! I have been amazed at the competency, friendliness and utter professionalism from every team member every step of the way from design to installation! I will highly recommend this company to all of my peers and clients!"
"Let me first start out by saying I know very little about computers. The thought of talking shop and tech is something that I always tried to keep my distance with. Braden did an exceptional job of taking the time to answer every question I had while also listening. He even laughed at my ****tty jokes. I cannot thank him and the Puget system staff for helping me with the purchase of my new PC. Did I mention they converted me from the Mac side? thank you once again."
"Bought our second Puget computer recently and the everything about the computer was outstanding, except for it routinely tripped our (newly constructed home's GCI breaker). The computer would not trip a standard breaker.
Puget put in a lot of hours and helped determine the installed power supply was the culprit and made it right. This is the type of expertise and support that sets Puget apart.
Outstanding support and follow up. Highly recommend.
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