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Product & services pricing
3.52/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.38/5
Customer service:
4.82/5
Return/Replacement policy:
5.00/5

Verified
5/5

2022-05-12

Assured Quality and Knowledgable Associates

"Buying custom PC's can be very difficult. Retail computer dealers provide personalized service that is so hard find with most online businesses. Professional construction (including component support brackets), well-informed associates, insuring that the customer is kept in the loop...all factor into creating a great PC buying experience. Puget Systems has successfully melded excellent online service with the feel of a neighborhood PC store. The people at Puget Systems take obvious pride in their work and will make sure that you are thrilled with your new computer."

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Verified
5/5

2022-04-06

Absolutely Amazing!

"I am a musician, and I needed a very powerful computer for my home recording studio. I was even considering a company that was overseas. I didn't want to pay for expensive shipping, so I asked them to recommend a company and Puget is who they spoke very highly of. I am very happy with the whole process from start to finish!"

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Verified
5/5

2022-03-23

very impressive

"Just saw a video on youtube that was posted about 3 years ago, with destin, and i was shocked and impressed with what i saw and thats how i learned about this company, which is something i really needed for my work and i didnt realize that such a company even existed. Rendering on 3ds max and other application is a pain in the A** no matter what i buy top laptops, there is always something wrong or missing. On my next purchase, puget will be the company that i will buy my next customized computer for my software and application needs. Really awesome. I will keep an eye on any videos that are posted by this company"

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Verified
5/5

2022-02-16

Best in the Business

"From start to finish a superb operation and buyer experience! Highly recommend!"

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Verified
5/5

2022-02-12

Amazing experience

"From my first call to my machine arriving, the process of getting my new rig was fantastic. The people I talked to on the phone were super knowledgeable and never pushy. I loved being able to watch its progress daily on their website and the only part of the whole process that I didn't like was waiting on pins and needles for it to arrive. But when it did, it ran like a dream and what a powerful machine. I cannot recommend Puget higher. This is the only place I will get my future machines from. "

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Verified
5/5

2022-02-07

LOVE my Puget System Computer

"They do not over sell
They do explain everything, honest recommendations.
Total PROS! Love my system, so fast, testing beyond compare, service after the sale!
I will never buy from anyone else.
"

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Verified
5/5

2022-02-06

New Race Sim Computer

"Wanted to upgrade my computer for sim racing, specifically iRacing. My son who works in the industry recommended Puget Systems. Very happy with their website and tech support. Packaging for shipment was first rate."

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Verified
5/5

2022-02-02

Puget Systems is Awesome

"Wow! What an incredible experience. The people at Puget Systems are top notch and their tech is great. After chatting with Braden, the sales representative, he was able to give me a few different computer configurations to choose from. After I put in an order, I was kept in the loop through their customer portal about each step of the build and who was working on that step! I can not recommend them enough. Buy a computer from them! You won't regret it."

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Verified
5/5

2022-01-29

Could Not Be More Impressed

"My experience with Puget Custom Computers was outstanding. There is not a single complaint I could make. Their customer service is wonderful, and goes above and beyond. That goes for all steps of the process. Not once was I left wondering what was going on with my build; I was informed of each step of the process from sales to shipping. The computer is amazing, and exceeds my expectations. The system is extremely well documented, with photos online and in a binder they provide for your workstation. They also perform thermal scans, and those photos are available as well. If you are on the market for a new workstation, I highly recommend Puget Customer Computers."

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Verified
5/5

2022-01-23

Pudget Custom Delivered exactly what was expected with an extremely thorough build process! :)

"Pudget Custom Delivered exactly what was expected with an extremely thorough— Above & Beyond, build process! :) Fast Shipping! They helped me choose the right parts for what I wanted too."

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Verified
5/5

2022-01-17

Happy Return Customer - Purchasing a second desktop system

"I have had my previous system for eight years. The ownership experience was a pleasure and the support offered was beyond excellent. "

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Verified
5/5

2022-01-04

I love Puget Systems and I love the workstation they built me

"Transitioning out of a junior-level workflow to more processor-intensive tasks and software was incredibly daunting for me. It followed years of banging my head against the limitations of obsolescent hardware, denials from in-house IT staff, and apprehension towards switching operating systems. When I could no longer put off building a new workstation last year, I was referred to Puget by a senior designer on my team and I submitted a request for consultation. Up to that point, I didn't know what I was looking for or needed, I didn't know which, if any, components would be available because of chip shortages, and it was one of the largest purchases I've ever had to make. I was pretty overwhelmed by it all. I'm very grateful Puget was willing to step in and help me out.
Within an email or two, the Sales Consultant assigned to me was able to configure a few build options tailored to my budget, software specifications, and intended use. She explained clearly what would work best for me and why. Once ordered, the build process was documented from staging to shipment. It was really exciting to watch their team build a workstation, the techs can be pretty personable even if it's just through build updates. It's a small gesture but a nice reassurance that they care about what they do. My PC arrived flawlessly. It's screaming fast, built like a tank, and above all, I didn't have to pull my hair out breaking things or camp out for a GPU.
Thanks to Puget, the next chapter of my career as a motion designer and 3D artist is off like a rocket. I'm blown away by how effortless designing and rendering on my new machine is. It's incredible. I was worried that building a new computer in 2021 would be a horrible and frustrating ordeal. Puget Systems made it one of the most exciting and fun experiences of my life. Thanks Puget!
"

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Verified
5/5

2021-12-19

Great PC and support from Puget Systems

"I've had my present system from Puget Systems for about 5 weeks. The quality of the build was flawless, and the documentation of the process and product was outstanding. The support for a few minor problems has been thorough, informed, even solicitous. I recommend Puget Systems without reservation."

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Verified
5/5

2021-12-17

Refreshing experience

"Our firm has previously purchased our desktops through Managed IT providers as well direct from Dell and HP. The idea of buying direct sounds logical for best value, but after getting competitive pricing with customized specs for our business needs, we will most certainly continue business with Puget. Jared and his team did a great job without any pressure. That to me signals confidence in their product. "

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Verified
5/5

2021-11-20

Great experience as always

"This is the third PC I have bought from Puget since 2005 and the build quality and service have been excellent every time. The Sales consultants went above and beyond answering all my questions during the sales process and Support was nothing but helpful with my Windows 11 and other questions. One thing I really like about Puget is that I can purchase a truly custom PC. They have no problem installing hardware they don't carry as long as I supply it, including my SoundBlaster AE-9 sound card and, in one of my previous systems, a Canopus video capture card. Their QA process, custom shipping materials and general attention to detail have generally ensured a trouble-free experience. All of my systems have been reliable and handled hardware upgrades well over the years. They also have cooling and quiet PCs down to a science - despite choosing an Intel Core X processor, my system runs both quiet and cool. Sometimes, I can't even tell by the sound if it's even turned on. Documentation and the recovery tools are also very helpful. You can't go wrong with this outfit."

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