"They are great to do business with, very attentive and extremely knowledgeable folks. This is my 2nd system from them which I just received and like the first one top notch. I don't mind spending more for quality and that is what I am getting plus I know that they are only a phone call away for any problems that I may encounter. "
"I needed a desktop solution that could handle video and photo editing, as well as occasional gaming. The agents with Puget took all of my needs into account and offered a variety of solutions depending on price scale. They were willing to explain and talk through some of the finer points with me. When I placed the order, I received regular, detailed updates on my custom built computer. It arrived when expected, packaged extremely well, considering it had to come all the way up to bush Alaska, it did great. I haven't experienced any lag or delay within Adobe Photoshop, Lightroom, or Wondershare Filmora thus far. I'm extremely pleased with the performance of this pc. I expect it to last me at least 5 years, and I know some parts can be upgraded at that time. I highly recommend Puget for a custom build, especially if you need some guidance with hardware configurations."
"I researched lots of PC builders because I couldn't locate in stock parts to build my own this time around. With Puget Systems, I think I actually prefer it to doing my own. My expectations were high, but I had no idea the level of detail that they would go through in just 'shipping a computer'. First, you see on their website that, yes, people actually work there -- names, faces, job descriptions, etc. and that's a really nice touch. I didn't want to order some unknown PC dropshipped from China. What came after ordering blew me away, though: Meticulous build updates along the way, including progress photos, benchmarking data(!), and a nice sense of progress so I had reasonable expectations. Once I received the PC, it included a booklet of that whole record, as well as serial numbers and other machine data and restore media. The extensive collection of BIOS screens was a nice touch! Very well packaged and stuff, but what I'm left with is a great sense of care and detail that they've put into a system for little ol' me. It even shipped early! No complaints!"
"I can't speak highly enough of buying a custom build from Puget Systems. From start to finish they were attentive, responsive, and thorough. I was shocked at being able to "watch" the progress of the build from parts ordering, to assembly, testing, covid sanitizing (!), and shipping. The support afterwards when I had software incompatibility issues was also excellent, with support taking extra steps to assist me, even though the problem clearly lay with the software developer. Best PC purchasing experience ever, and I spent a LOT of money on an 8K video editing machine, so the bar was high. "
"best prebuilt PC company for unreal engine or and game development. ive never seen anything like this. Its GREAT!!!"
"It was time to replace my 8 year-old Dell. I looked around at various systems, and happened upon Puget. What impressed me was ordering a system tailored to my main usage-photography. I enjoyed reading the reviews of various components, and the suggested configuration was spot-on. The staff answered questions quickly, and were a big help. The system arrived several weeks later (they are busy), very well packed, with ample supporting documentation, monitor cables, wi-fi antennae, etc. I've been living with it the past couple of days, loading programs, moving data, without a hitch. The system is much faster than my old one. I'm very happy with the whole experience. Thanks, Puget!"
"Tried to build my own system but with all the shortages currently going on that wasn't going to happen. Put in my order with Puget Systems and talked With Jeff S. to modify the build to both of our satisfaction. He did warn me about not filling up the NVMe hard drive that the system comes with. Once I received the system unboxing was fairly straightforward and detailed directions were attached for every step of the way. Removed the shipping foam from inside the case and in a matter of minutes had the computer up and running. This system is beyond quiet. Everything I could want and more."
"Very enjoyable buying experience. They keep you informed of what's going on every step of the way.
Build quality is impressive, they really pay attention to how things look inside and out. Cable routing and bundling keeps things very neat. Impressing packaging for shipping too.
The pc itself is super quiet and simply works and does what I need it to do. Plus I got a cool t-shirt too!"
"The fans make noise when gaming of course, but other than that it's barely audible.
Well built, well packaged, no issues at all."
"I purchased a 3D workstation from Puget Systems. Their website and sales staff were excellent in communicating the schedule for delivery, setting expectations, and asking questions about what I was building. I could not have asked for a better buying experience, and the machine itself is performing just as I'd hoped."
"Best thing about Puget is their customer support. I'm a music producer and electronic musician who needed serious CPU and space for a bunch of hard drives, so my computing needs are kinda specific. Being able to call and get a REAL PERSON who is knowledgeable and knows my system and needs without holding or getting a call center in India is HUGE! I was close to ordering a system from Maingear, but after spending an hour on hold to get a rep who had no idea what I was talking about I realized I had overlooked Puget due to their outdated looking website and rather bland cases and presentation.
So I called them and immediately was on the phone with Jeff who knew details of computing from RAM speed stability to RAID arrays with a depth that I didn't have. I decided to overlook the Win 95 vintage website aesthetic and go with Puget and I'm SO GLAD I DID!!
And the system is freaking crazy fast, each component the highest quality. You can see quality from top to bottom, they take individual thermal images, screenshot EVERY BIOS setting, send extra parts and cables, build and install custom supports for each graphics card, all of this is just part of it. They test everything rigorously.
The only downside? Kinda lame cases. Yeah the case is kinda lame. Does the job great and it's built like a tank but...No cool LEDs or easy to take apart cases (this would be great - those little thumbscrews are annoying!). Would love to see them up their graphics and imagery as I nearly didn't get this computer due to those details, which are important to people in creative fields like me.
So if you are on the fence, just do it already. Get this computer. These people at Puget are passionate about custom machines, you won't regret it.
"
"I have just purchased my third computer from Puget Systems. They are the most amazing computer company - they want to know what you want from your computer BEFORE they try to sell you something off the shelf! What software do you use, how do you use it (or them), THEN they make recommendations based on their in-house testing. (You can see this for yourself in a "Smarter Every Day" YouTube video with a "plant tour".) And they publish the results of the tests on their website, so if you don't believe what the REAL HUMAN on the phone tells you, you can read it for yourself. They really know their stuff and it shows in their workmanship. Quiet, tight as a drum head, and fast as blazes! I have never had any computer hardware issues with their equipment but I can attest that their customer service is stellar: I had a problem crop up with an Adobe application and I knew it wasn't hardware related but I had tried everything I could think of (yes, including the worthless Adobe support). When I called and explained my problem (and assuring the support guy that it was NOT really his problem), he agreed to give it the "old college try." He "remoted in", poked around and pointed me to some stuff I hadn't tried... Not even his problem and he dug in and took care of it. I will never buy from anyone else."
"First class from beginning to end!"
"Service from the very beginning with picking the system to adding computer hardware, was amazing! Lots of help and direction to get the right system for my needs. The process was updated as the system was being built and knowing exactly when the computer shipped. The computer was well package and arrived without issues. Great company, I will always do business with them and will recommend them anytime I am asked about buying a new computer. AMAZING GUYS, WELL DONE!"
"I finally decided to replace my aging (4 years old) Dell T3600. The Dell is ok, but it doesn't accommodate the latest generation of GPUs (because it only has 6-pin power internally, and the newer GPUs need 8-pin or 12-pin power), and its disk performance is really bad because of the cheap RAID controller I let them talk me into buying. I could upgrade (or remove) the RAID controller, but there is no easy path to a higher performance GPU, so I decided to buy a computer purpose-built for video editing. I figure, if it can handle that task, anything else I want to do on this computer will be overkill.
I was referred to Puget Systems by a couple of folks on an the Adobe Community Forum who I recognize as working professionals in the video editing field. I had asked a question about compatibility with older GPUs, and the conversation led to both of them saying nice things about Puget Systems, both as a resource for learning (call 'em and just talk to them) and for building new computers.
The purchase experience thus far has been amazing. I had a long phone conversation with DJ, and he answered all of my questions about configuring a computer for video editing. They excel at keeping the customer informed through the entire building and testing process. I've gotten benchmark results, pictures of thermal imaging (these things run HOT - high-quality cooling components are part of the package), and pictures of the finished computer from various angles. And they've put up with my barrage of updates about when we will be on vacation (I didn't want it to arrive while we are gone.)
As I'm writing this, it's on a FedEx truck heading my way, scheduled for delivery tomorrow. Can't wait!
[The story continues]
Got my new computer. This thing is a pleasure to use. So far (I've had it for several weeks) it just works. Video editing using the Adobe tools is fast and smooth. Videos render at least 5 times faster than my old Dell. I had several occasions to call their tech support folks. It's great to know that they are just a phone call away.
I've been a computer professional for over 40 years (wow, am I THAT old?). For me, the computer is really just a tool. I want it to get out of my way and let me be creative. The folks at Puget Systems get that."