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Product & services pricing
3.52/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.38/5
Customer service:
4.82/5
Return/Replacement policy:
5.00/5

Verified
5/5

2021-08-01

Extremely Happy!

"Just set everything up and now doing all the software installations!
The computer was packed up efficiently and safely! Everything was labeled, there even was a nice binder with set up info and then every single diagnostic check during the PCs build, so I know that everything was checked! Extra wires/screws if you're planning on adding your own hardware, which I did and was very easy!

Anthony was very helpful and responsive if I had any questions during the build process.

Everything seems great so far! Excited to start gaming on my new PC!
"

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Verified
5/5

2021-07-30

Puget Systems is AMAZING!

"I purchased a Puget Systems workstation for photo and video editing and I couldn't be happier with the experience. Because of the current pandemic and supply chain issues they say that they will be 4-5 weeks but they performed in less than half that time. Puget Systems kept me updated on the progress of my order and build with very meticulous detail. I always knew who was working on my system and what they were doing including benchmark results and pictures of the workstation and test results. "

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Verified
5/5

2021-07-21

As fast as promised

"I purchased a machine to run drone processing software Metashape from Puget. The process was simple with continuous updates along the way. I benchmarked my machine running the same dataset in Metashape as a collogue who custom built his processing machine and the Puget system was twice as fast! Needless to say, he then turned around and purchased his own processing machine from Puget. "

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Verified
5/5

2021-07-19

AMAZING EXPERIANCE

"The customer service and progress updates is just outstanding! They where on point with everything from start to finish. I never had any questions as they already answered them before I could have any to begin with. 10 out of 10 definitely will only be getting new workstations from them!"

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Verified
5/5

2021-07-09

Puget PC purchase - Great support and transparency

"For many years I've built my own PCs but with the shortage of high-end GPUs this year it became very difficult to find what I wanted at a reasonable price. After losing patience with that process I decided to look into a PC integrator as they seem to be able to get the parts I want. I found Puget in an online search for PC builders. The thing that struck me initially was their lifetime warranty and their transparency regarding the build and the schedule.
This was born out by my personal experience when I contacted them. BJ returned my call promptly and provided great advice in terms of getting me what I needed without overselling me. After ordering the PC he continued to provide information and check on my experience. During the wait process it was always easy to find out where my PC was in the queue and once the build started the information and photos provided were unlike any other vendor I've interacted with (in a good way). I know nearly as much about my PC as if I had built it myself. The build itself is solid and shipping went flawlessly due to the extra precautions Puget took (like acrylic bracers custom made to hold parts in place during shipping). At the end of the day a PC is the sum of it's parts but the service and information provided has me feeling confident that Puget's ongoing lifetime support will be a great experience for as long as I need it and that is very important for my peace of mind.
"

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Verified
5/5

2021-07-03

Exemplary Systems and Customer Service

"I needed a system that would improve my digital photography workflow. I struggled to determine the best computer components until I came across an article published by Puget Systems that identified the best CPU's and GPU's for the photography software I use. I had assumed a gaming system would best meet my needs and I was dead wrong. I took advantage of Puget System's offer to have a free consultation with one of its staff members. He assisted me in configuring the perfect system for my needs. Upon receipt of the system, I was not disappointed. The system is simply incredible. In the past, I purchased HP and Dell computers. Puget Systems' computers and customer service are superior to anything I have experienced before. I plan to purchase all of my future computers from Puget Systems."

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Verified
5/5

2021-06-25

Excellent Experience

"Nice purchasing experience with lots updates on build process. Had early technical issue that support team guided me through. In the end it was a 3rd party plug-in glitch, unrelated to my new computer. For me it was a big investment to order something like this online but because of other positive reviews I was comfortable doing so. They didn't disappoint and down the road I'll purchase from them again."

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Verified
5/5

2021-06-09

Excellent Computer Build and Service

"I normally build my own PC, which I use for photo editing, but try getting a modern video card, let alone an in-demand AMD processor lately. I looked at several outfits selling assembled computers, and Puget Systems stood out for using high quality components as well as a unique and extensive library of information resources geared toward users like me, as opposed sites that are more devoted to gamers. And their price was quite fair (even assuming I could find the same parts myself, which I can't).
Puget Systems kept me abreast of the status of the build, from staging of the parts to final inspection and shipping. They also provided helpful pictures and screen shots. The PC as shipped was well assembled, with a clean layout of internal components and cables. I was able to add my own additional drives without any issues.
The PC works quite well with software such as Adobe Lightroom Classic. I know that I have a system that will meet my needs for quite some time, and that Puget Systems will be there if any issues arise in the future.
"

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Verified
5/5

2021-06-07

Best Ever :)

"Everyone was, and continues to be, extremely knowledgeable, professional, understanding and helpful. I run several different types of software (video and audio editing, 3D / CAD design, and games) and they presented me with suggested hardware configurations that would best serve the primary programs.
System is home now and has been performing flawlessly; first project run was in Premiere Pro, which required a 74K frame render and the new system is amazingly fast.
"

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Verified
5/5

2021-05-11

After Effects System

"Since I started working remotely in early 2020, I knew I needed a machine that could allow me to work faster and with more versatility. I've always been a Mac user and over the years I kept reading about how PCs were better machines for Motion Graphics and Video Editing. I found Puget Systems and easily built my machine, I'm not much of a gearhead but I could easily understand what I was doing and built a custom machine perfectly tuned for After Effects. It's been an easy transition. It's fast, reliable, and has greatly improved my workflow. Customer service was top-notch. They kept me informed every step of the way."

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Verified
5/5

2021-05-06

The Jelly Maker

"Before I called Puget Systems, I researched a number prebuilt system vendors. I spent numerous hours on YouTube and Google. As I went through this exercise, I found that prices varied about 50% from the lowest to the highest for a system that I thought would satisfy my needs. One major factor that guided me, was that I found a video of the computer guy from Canada visiting Puget Systems and showing off a 96 core computer. Talk about enthusiasm. About a week later I came across a several videos from a Visual FX company in L.A. showing off their new system from Puget Systems. The computer cut their rendering times by a factor of 12. After seeing these positive videos and many other video steering you away from the mistakes they made with other vendors, I decided price is not everything.

Fifty days ago I had a pleasant conversation with one of their technicians about my needs. I told the tech the software I planed on using and he offered a solution that had my needs and budget in mind. I must say, he hit the sweet spot with performance and cost.
"

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Verified
5/5

2021-04-23

My 5th Puget System! Wonderful

"My 5th Puget System! Wonderful help from Puget folk in selecting system and specific components to match my video editing work. Quick build and delivery. Worked first time out of the box. Excellent support when I needed to add a Blu-ray drive. I highly recommend Puget Systems to get you the exact system to match your specific work."

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Verified
5/5

2021-04-23

Quality Products & Excellent Customer Service

"I can't recommend this company enough. I very much appreciate the communication throughout the building and testing process. Thank you Puget!!! So stoked! :)"


Verified
5/5

2021-04-14

Superior Customer Service

"Puget Systems created a great experience. I intended to build a machine myself, but after chatting with their experts and looking at wait times on parts, I decided to let Puget build the machine instead. I was extremely pleased with the experience; they provide frequent updates with useful information about the build process, including images (even thermal images), benchmark tests, etc..

Their customer service is best in *any* class. I haven't had a better experience with any retailer/reseller.
"

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Verified
5/5

2021-04-02

Divine intervention.

"I like to think it was Divine intervention that stopped me from buying another Big box system, and or trying to build my own system (not being very techy). I found Puget listed on the "Intel" website as one of there feature systems, so I checked out the site, and there it was, built to order computers for specific needs, mine DaVinci Resolve.
From the moment I contacted them, to this very day, has been an exciting, informed, VIP experience.
The Workstation, Absolutely perfect at every facet needed for my applications. There website is amazing and continues to be a resource for information. The customer service; the very model what all company's should aspire too.
I could write a book on this, its top shelf, and I'm so thankful to be apart of this company, as a customer that will always have support....Its priceless. Big shout out to DJ who walked me thru the entire process.
"

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