""I bought a Serenity back in 2011 from you guys. I had done my own builds in the past for over 10 years prior, but this time I wanted a silent build, which I didn't have any experience with. Since then I've moved 3 times, gotten married, and am now a father to two wonderful children.
The Serenity sits in my living room hooked up directly to the TV for the last 9 years - still awesome, my strong silent companion. I've upgraded the hard drives and graphics card over time, and otherwise everything still works beautifully. It's the last desktop I've ever had to buy so far - I love that I can still log into my Puget Systems account to pull the specs for exactly everything I originally ordered.. Thanks for such a quality product!""
"Puget Systems exemplifies best-in-class customer service. The website is easy to use. The sales reps are friendly, knowledgeable, and professional. The build process is transparent--from order submittal to acquisition of parts to assembly to benchmarking to quality control to shipping. I was involved throughout every step. It made the journey fun and exciting. You do pay a premium for this, but it is definitely worth every penny. I highly recommend them."
"I just got my computer today! I was so excited. I LOVE IT! It’s so FAST.
I have to report that I’m not very happy with FedEx. My package did arrive undamaged, which is the most important thing, but I wasn’t happy. If you need details, I can give them to you.
Your company has been STELLAR TO DEAL WITH! I love you guys. I wish I needed more computers! I will for sure recommend you to anyone I know who needs a new PC. I really apricate how you kept me informed as the unit was being assembled. And you delivery was much faster than you had predicted.
I wish I could give you 10 stars!
"
"Puget Systems is an INCREDIBLE company with an intense focus on customer service. Satisfying their customers through the process of building them a custom computer that meets their needs is definitely their passion and top priority. When we reached out to them to create custom workstations that met the demanding needs of our upcoming project THROWDOWN, they didn't bat an eye when we told them about the intense specification that our advanced virtual production workflow required! The process began with an in-depth interview where we revealed not only the hardware requirements, but also what software we were using, what aspects of our current computer systems left us unfulfilled and what we expected from our new workstations. All of this information helped them to create a custom configuration specifically to meet our needs. Once we made our final adjustments to the order, the build began and Puget Systems kept us informed every step of the way. I've never experienced such detailed customer service before! We would receive order status updates from specific employees letting us know what stage of the process we were in and when to expect the next updates. The brilliant technicians building our systems were fun and brought such positive energy when they were constructing and testing our computers. They'd even share images of the build with personal notes attached, which motivated our team! Knowing how much care and attention to detail was placed on the building of our workstations, inspired us to dream up even more ambitious virtual production filmmaking scenarios, because we knew that we'd have the hardware to pull it off and that it was specifically optimized to allow us to perform at our very best. The quality never stops with Puget Systems. They delivered our workstations in high quality protective packaging and we were able to unbox and setup easily, due to them sending ahead instructions, which were also included in the box within a three ring binder, as well as hardware and windows discs, and they even tossed in a USB recovery drive, just in case. Puget Systems provides PHENOMENAL CUSTOMER SERVICE and creates FANTASTIC COMPUTER SYSTEMS that allow us to achieve groundbreaking results. If you or a loved one is interested in a custom computer solution, look no further than PUGET SYSTEMS!
~James Markham Hall, Jr.
Co-Founder Gold Creek VR"
"I got my new Puget Systems computer a few days earlier than expected, and wasn't able to set it all up immediately. Those few days of staring at the box nearly killed me. Since I've had the thing put together, it's been like a dream! I used to yell at my past computer every ten seconds--I have yet to do so once with this new computer. I've been editing on Premiere at maximum quality with absolutely zero issues; I've been telling friends and other inquiring minds that it's "like editing butter." Super smooth, no stuttering, just plain great. I've yet to try and push it to its limits with some **** After Effects stuff, but so far everything I normally do on a day-to-day basis has been streamlined so much, I'm consistently a day ahead of my normal schedule. Thanks again, Puget, and shout-out to DJ who helped walk me through everything!"
"Purchased a Deluge 6 years ago and was very satisfied. Went back to upgrade to a new upgraded system. Nothing but happy with the outcome. I can put my own system together but they have the expertise to make sure of component compatibility as well as testing to assure optimal functionality and quality. "
"Pulling the trigger on a premium PC build is not something to be taken lightly. We work hard for everything we make and parting with more dollars than you need to is a painful lesson. But spending too little is even more painful. As my home-built editing rig was starting to show its age I knew I needed to do something fast and after some research found Puget. Was it worth spending more than I could buy an off the shelf product? You bet it was. Dealing with their consultants up front, tweaking the design, getting the reassurance I was doing the right thing from professionals that knew exactly what my needs were was priceless. I will never buy from anywhere else again. "
"Was referred to Puget by a friend - I had heard of them but hadn't ever looked into their systems as I knew they were high end and probably out of my price range. But my needs had evolved to a point where I really needed a high end system. From the initial inquiry to making my purchase, watching my system get built (with updates and photos!), to final delivery and a quick call to help with installing additional hard drives, my experience with Puget has been amazing. Their dedication to service on a very personal level is astounding; fast communication, quick answers to questions, and an undeniable pride in their work are all hallmarks of an exceptional company.
The system itself is amazing; far faster than any computer I've ever owned and obviously built with love - the assembly tech autographed the inside of the case! The computer is also the quietest I've ever owned. Can't even tell it's on most of the time!
Look, you can get an amazing computer just about anywhere. But if you're looking for an amazing computer AND exceptional customer service, dedication to customers, and a personalized experience that will literally redefine your expectations, look no further than Puget. "
"Customer support was phenomenal to work with! They gave me consistent updates on the progress of my machine, and always let me know if there were delays (there weren't many). The machine arrived in a timely manner, and it was very satisfying to unbox and set up. So far the computer is working perfectly, and I can't wait to truly put it to the test!"
"I recently ordered a Puget Systems machine, primarily for use with Adobe Photoshop and InDesign in publishing a magazine. Customer service was very good and very helpful. The turnaround time from my order to delivery was faster than estimated. Packaging was superb and this PC appears to be built like a battleship. Photoshop and InDesign run much faster than they previously did with my older computer, especially Photoshop. I really have no complaints of any kind so far with this system. I recommend contacting Puget Systems if you are in need of a great PC! "
"From start to finish, Puget Systems helped me configure the perfect work station for my video and photo editing.
They kept me up to date on all aspects of the build, right to the finish.
I felt like they built my PC the way I would've built it.
They even shared with me when they ran into a snag, and had to replace the RAM, because they had issues with it.
I'm so happy with my new work station, and would recommend Puget to anyone wanting a new system."
"Contrary to the current climate, one where advertising is more important than quality, Puget Systems offers a breath of fresh air with their outstanding customer service and the sheer quality of their labor. I am glad to have purchased a system from them, and I wholeheartedly recommend that others do the same."
"No nonsense computer customization and VERY responsive Sales and Tech departments. They answered all my questions all the way down to what UPS to buy. Coming from the security and reliability of Apple I feel that Puget may be Apples David. I finally have the power I always dreamed of without the $10,000 price tag (literally). "
"From start to finish, their team was incredibly helpful matching a system to my needs. They are incredibly responsive, detailed, and the whole process is actually enjoyable. The quality control and testing processes are shared and keep you up to date on every tiny detail if you want it. The packaging is ridiculously awesome, too. Just plain fantastic all the way around. I love this system and highly recommend Puget to anyone and everyone! Far superior to any other custom machines I've purchased in the past and superb communications. You will not be disappointed!"
"They provided excellent help and guidance in configuring the best possible system for my needs. The system itself is great in all aspects, shipping, documentation, correspondence, setup and of course performance. I chose the serenity because computer noise was a concern. Honestly, sometimes I can't tell if it's on, it's that quiet. Recently I asked for some help with adding a second drive myself. They were a great help and provided me with a specific guide to complete the process. My future computer will also be a Puget System."