"Customer support was phenomenal to work with! They gave me consistent updates on the progress of my machine, and always let me know if there were delays (there weren't many). The machine arrived in a timely manner, and it was very satisfying to unbox and set up. So far the computer is working perfectly, and I can't wait to truly put it to the test!"
"I recently ordered a Puget Systems machine, primarily for use with Adobe Photoshop and InDesign in publishing a magazine. Customer service was very good and very helpful. The turnaround time from my order to delivery was faster than estimated. Packaging was superb and this PC appears to be built like a battleship. Photoshop and InDesign run much faster than they previously did with my older computer, especially Photoshop. I really have no complaints of any kind so far with this system. I recommend contacting Puget Systems if you are in need of a great PC! "
"From start to finish, Puget Systems helped me configure the perfect work station for my video and photo editing.
They kept me up to date on all aspects of the build, right to the finish.
I felt like they built my PC the way I would've built it.
They even shared with me when they ran into a snag, and had to replace the RAM, because they had issues with it.
I'm so happy with my new work station, and would recommend Puget to anyone wanting a new system."
"Contrary to the current climate, one where advertising is more important than quality, Puget Systems offers a breath of fresh air with their outstanding customer service and the sheer quality of their labor. I am glad to have purchased a system from them, and I wholeheartedly recommend that others do the same."
"No nonsense computer customization and VERY responsive Sales and Tech departments. They answered all my questions all the way down to what UPS to buy. Coming from the security and reliability of Apple I feel that Puget may be Apples David. I finally have the power I always dreamed of without the $10,000 price tag (literally). "
"From start to finish, their team was incredibly helpful matching a system to my needs. They are incredibly responsive, detailed, and the whole process is actually enjoyable. The quality control and testing processes are shared and keep you up to date on every tiny detail if you want it. The packaging is ridiculously awesome, too. Just plain fantastic all the way around. I love this system and highly recommend Puget to anyone and everyone! Far superior to any other custom machines I've purchased in the past and superb communications. You will not be disappointed!"
"They provided excellent help and guidance in configuring the best possible system for my needs. The system itself is great in all aspects, shipping, documentation, correspondence, setup and of course performance. I chose the serenity because computer noise was a concern. Honestly, sometimes I can't tell if it's on, it's that quiet. Recently I asked for some help with adding a second drive myself. They were a great help and provided me with a specific guide to complete the process. My future computer will also be a Puget System."
"Thanks to Puget Systems I am the satisfied owner of a gorgeous custom editing workstation. Jeff Stubbers worked with me throughout the buying process, answering all of my questions without any sales pressure. I felt like I was in good hands. The end result is a computer I expect to last years. I highly recommend this company for customer service and a great product."
"Puget is an amazing company top to bottom. Their customer service is fantastic, the build quality is superb, and they go above and beyond to deliver top tier service."
"This computer is better than any I have ever had. I have been burning through dell laptops for years over-taxing them with video post-production work. Now that I have a Puget Systems computer I can do motion tracking and extremely complicated compositions in After Effects smoothly and in no time at all. Jeff was super helpful when I was picking out what build to get, and I got the computer much faster than I expected (in the middle of a PANDEMIC!) I really appreciate all the care that the folks at Puget put into their work. It has been worth every penny and I will never get a computer from anywhere else."
"I have nothing but good things to say about Puget, but the #1 thing is Wilson who helped me with my computer selection 7 years ago and again now. I have built my own PCs for 20+ years and Wilson knows what he is talking about. More importantly he is not pushing for a sale, and in many cases he flat out told me not to upgrade yet (performance improvement was not worth it) or to go with a lower end part for my use case. Not pushing for more expensive parts or for quick sale means that I can truly trust his word when he DOES recommend me to do something.
I built a high end 3D modeling and photo editing PC, received it quickly and have been using it for about a month now. It's a beast, well built and reliable.
Could I have built it myself for less money? Yes, but not that much less. Did I have time to do it? No, not really. Was the time savings worth the extra cost I paid Puget? Yes, absolutely!
Additionally the real life benchmarks Puget runs and blog posts they publish are some of the best content on the web when trying to decide when to upgrade. These guys rock.
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"I discovered Puget Systems in 2015. Needing a new laptop, but wanting to stay with Win7, (because of being very comfortable using it, and NOT wanting any of the Win8 versions), wanting an SSD and a few other specific hardware choices, but mainly, NOT wanting all the bloatware that comes pre-packaged with a new computer..., I was striking out with the usual suspects.
So I thought about doing a search for Custom Computers, found Puget, and once I researched their philosophy (like how they test components, then only use the ones that fall well below generally-accepted failure rates), I could tell they were the company I wanted to buy from.
5 years later, and I've had to reach out to them only a few times..., they have been outstanding. The motherboard of my laptop failed a couple months ago (most likely due to my neglect), and even though it was out of production, they fixed me up with a MB that they had on-hand through some creative, outside-the-box thinking, that I doubt would've happened with any other company. I couldn't be happier with the support I've gotten from these guys.
They didn't try to sell me a new machine, answered all my questions, and my laptop is even slightly better than when I sent it in for repair. Puget Systems runs their business the RIGHT way, by building quality products, taking care of their customers, and building relationships with them. I WILL buy my next computer from them."
"I have a couple systems from Puget. One, running Windows Server 2012 Essentials has been up and running 7/24/365 for over 7 years. The other, a Serenity, is my new main personal computer. I have built my systems in the past and done well with them, but am very glad I went with the Serenity. I has everything I want with no junk software installed....and, yes, it is whisper quiet...maybe even quieter than that."
"I have built every computer I have ever owned, I decided to go with buying one pre-made for the first time. Puget was a very easy and fast experience. There customer service was great and I liked being able to track my computer being assembled."
"I have purchased three Puget computers over the years and I am still running the last two of them - one on Windows 10 and the other on Windows 7. The advantage of Puget Systems is that they can tailor the computers to match your needs. They identify the top-of-the-line components that they install. If one has a question or a problem, they are always available to assist."