"To begin, I’m extremely impressed with Puget Systems customer service. They go the extra mile to communicate what is happening as they accept your order and build your custom computer. They posted regular updates as the computer was built and by using the names of the employees who were assigned the tasks, they helped to really make one feel that Puget Systems is not just a big faceless company and that my own needs were being addressed. I’ve never seen anyone do a better job.

I read reviews to see what other customers are saying and I’m often very irritated by reviews on the web site of a large online retailer where some customers will give a poor rating because of something ridiculous like the fact that they cut their finger when opening the shipping box. With Puget Systems I read reviews on their site and a photography forum unrelated to Puget Systems and the comments were impressive. Their systems were reported as performing well using the software of their choice. One was a little surprised that things worked so fast that he could no longer watch the progress while using stacking software. One was from a customer who had a part failure and he described in detail how helpful the company was in quickly resolving the problem. Others said that from their experiences that they would never switch. Should I have a problem with my purchase it will be wonderful to talk to someone who will not be reading from a script where the first action will be to ask me to clear my cache!

Their level of expertise is also very impressive. It had never occurred to me that I could work with someone who knew the software I was using, had selected components that would work best for that software, and that even ran some of their benchmark testing using features of the software. The person I first asked for recommendations was also a photographer and he knew from the specifications for my current system what the problems were and how to address them. I use Lightroom and Photoshop for my work and when I saw that they tested my build using a current version of Photoshop and the Smart Sharpen Filter I was impressed! Puget Systems has also published numerous papers describing their research, testing, and conclusions that are available to anyone, not just the customers who have already made a purchase. This was very helpful to me in making my configuration decisions.

When the computer arrived, it was packed as described and was in great shape. Puget Systems showed their level of care again as they included extra cables to connect my monitor and a bag of extra knurled screws in case I lost one. The system has met my expectations in that all of the choke points I was experiencing have gone away, software loads quickly, and the “Edit in Photoshop” transfer from Lightroom to Photoshop is performed so quickly that Photoshop doesn’t hang during the process and there is no waiting time.

I couldn’t be happier.
"

"My first purchase was a Serenity Computer 7 years ago. This computer served me well for it's entire life span. When it was time to upgrade Puget Systems was the only choice for me. They have supported me by addressing questions about my system over the years, always providing excellent advice at no charge. I now have received my new Serenity Computer from Puget Systems. Delivery was fast and within the time quoted. I like the online facility at Puget which allows the customer to see the stage your computer built at each point in time, and who is doing the work. I now have my new system up and running and, not unexpectedly, I am absolutely 100% satisfied with my purchase.

I can't give enough praise to all the folks involved in the process, from the tech advisor, sales pro, all involved in the build, testing, quality control, and shipping professionals. You are why people always come back to Puget Systems.

Tim"

"The Puget team is always incredibly helpful and know how to build a badass edit system!"

"Smooth as silk, including answering dumb questions that, if I'd read the info on the links they provide, I'd not have had to ask. Computer has been such an upgrade from the home built that I'd had for years. It's quiet, boots in less than a half minute and has run everything I've asked it to without blinking.

Thanks Puget Systems! "

"From the start to finish, this company did an excellent job. They provided a status in every step of the building of my computer that I could follow online. They also tested the parts as they assembled the pc and provided the results. Once the pc was built, they did a least two day test or more, putting the stress on the pc making sure everything was in working order. Then they packed up the my computer, test results, pictures that were taking along the way. Also providing rescue materials (etc. bootable flash drive, windows 10 pro discus, driver cd) all in professional note binder. Well done job!"

"I did a lot of shopping around for the perfect PC build. I looked up individual components and calculated cost of doing it myself versus having Puget put it together. For $700 over the cost of components I got it built for me with extensive testing and lifetime technical support. Working with their representatives was an amazing experience and they made sure I got the perfect rig built for my needs.

I would recommend this company to anyone trying to build an amazing custom computer. My girlfriend will be purchasing hers from Puget Systems in a few years."

"I have just completed setup of my third Puget Systems computer. Each experience has been nothing but positive -- from the coaching through the purchase process (they never try to "upsell") through my telephone calls during setup, I have been treated as their most valued customer. The systems are simply the best -- best components, cleanest wiring, and ALWAYS going to extra step for the customer -- including pre-wiring for devices I would install myself. They are willing to tell me the truth when one of my ideas isn't so great, offer solid solutions, and do so with a great spirits -- each person I interact with actually seems to LOVE what they do! It shows in their work and in the rock-solid computers they build."

"I have never worked with a better custom-computer builder.
Their attention to detail is phenomenal.
They will help you find the best machine for your needs, NOT the most expensive one.
I will be buying my next machine from them, too."

"Ordered with Puget 8 years ago, and never had a single problem with that PC. It was well past time to upgrade, so I chose them again. I started a quote and was immediately contacted for a follow-up consult by Wilson, who then responded to my own questions over the course of a weekend (I just expected a response on Monday, but wow). I was quoted a rough time frame for delivery, tweaked a few options with Wilson's help, and ordered.

Not only does Puget still keep you updated literally every step of the build, but I received my system pretty much exactly the timeframe I was quoted. Setup was near instant, and I couldn't be happier. Yet another great experience with Puget."

"I ordered a custom After Effects system and although it took a long time to get built and ship to me, I couldn't be happier with my new computer. Communication was steady the whole time during the build, and my one technical question after I received the delivery was answered very fast.

Thank you Puget Systems"

"The service at Puget is top-notch. I've never experienced a level of professionalism and quality in such a tech-heavy service before. I felt as though everything was very thorough through the build process and I was kept in the loop the whole way through. And on top of that, the computers they've delivered to us have been outstanding to use. We've not had one issue with them. They just work! 10/10 would recommend!"

"We bought eight systems from Puget and I haven't heard any of our engineering team complain about solidworks or their computers since . Ok we do have a solidworks glitch once in a while. but its clear, its a solidworks thing. We create assemblies of hundreds of parts with several different configurations for assembly drawing sheets and exploded views."

"Nothing but a first-class experience all the way. Spent the cash & got a honkin' machine specifically built to run Photoshop. Worth every penny!. Customer service was also excellent from start to finish. You can't go wrong with Puget! "

"I spoke with my sales guy for a few weeks about the machine I wanted. When the time was right, I called to go over any final details before ordering. They informed me that the Processor I had originally selected was no longer available, but the step up was and was now $500 cheaper. Glad I waited! Every step of the entire process has been great. Even opening my case to find bracing installed to prevent my video card from moving around was a pleasant surprise. (I know this to be a major issue with some Alienware models) I didn't build this to be a silent machine, but I honestly can't hear it over the normal noise in our office. I very much could the old one. Windows was completely up to date when I received it. I received a book of details about my machine. Communication during the build process was second to none. Just everything about this was awesome. I have no worries moving forward that this machine will perform to it's best abilities. I'm thrilled!"

"I am totally impressed with the tool to create the ideal computer and the communication process in the creation of my custom design. By far the best customer relationship experience I have ever witnessed. Shows that a web based customer centric system can deliver real service. "