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Product & services pricing
3.52/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.38/5
Customer service:
4.82/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-05-16

Best experience for custom-built computers

"I have never worked with a better custom-computer builder.
Their attention to detail is phenomenal.
They will help you find the best machine for your needs, NOT the most expensive one.
I will be buying my next machine from them, too.
"

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Verified
5/5

2012-06-07

Another great experience

"Ordered with Puget 8 years ago, and never had a single problem with that PC. It was well past time to upgrade, so I chose them again. I started a quote and was immediately contacted for a follow-up consult by Wilson, who then responded to my own questions over the course of a weekend (I just expected a response on Monday, but wow). I was quoted a rough time frame for delivery, tweaked a few options with Wilson's help, and ordered.

Not only does Puget still keep you updated literally every step of the build, but I received my system pretty much exactly the timeframe I was quoted. Setup was near instant, and I couldn't be happier. Yet another great experience with Puget.
"

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Verified
5/5

2020-03-09

best system ever

"I ordered a custom After Effects system and although it took a long time to get built and ship to me, I couldn't be happier with my new computer. Communication was steady the whole time during the build, and my one technical question after I received the delivery was answered very fast.

Thank you Puget Systems
"


Verified
5/5

2020-02-20

Best computer/tech company I've ever worked with!

"The service at Puget is top-notch. I've never experienced a level of professionalism and quality in such a tech-heavy service before. I felt as though everything was very thorough through the build process and I was kept in the loop the whole way through. And on top of that, the computers they've delivered to us have been outstanding to use. We've not had one issue with them. They just work! 10/10 would recommend!"

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Verified
5/5

2018-02-19

rock solid four years now

"We bought eight systems from Puget and I haven't heard any of our engineering team complain about solidworks or their computers since . Ok we do have a solidworks glitch once in a while. but its clear, its a solidworks thing. We create assemblies of hundreds of parts with several different configurations for assembly drawing sheets and exploded views."

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Verified
5/5

2020-02-17

Great Photoshop machine!

"Nothing but a first-class experience all the way. Spent the cash & got a honkin' machine specifically built to run Photoshop. Worth every penny!. Customer service was also excellent from start to finish. You can't go wrong with Puget! "


Verified
5/5

2020-02-11

I simply can't find anything wrong

"I spoke with my sales guy for a few weeks about the machine I wanted. When the time was right, I called to go over any final details before ordering. They informed me that the Processor I had originally selected was no longer available, but the step up was and was now $500 cheaper. Glad I waited! Every step of the entire process has been great. Even opening my case to find bracing installed to prevent my video card from moving around was a pleasant surprise. (I know this to be a major issue with some Alienware models) I didn't build this to be a silent machine, but I honestly can't hear it over the normal noise in our office. I very much could the old one. Windows was completely up to date when I received it. I received a book of details about my machine. Communication during the build process was second to none. Just everything about this was awesome. I have no worries moving forward that this machine will perform to it's best abilities. I'm thrilled!"

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Verified
5/5

2020-02-08

Best Customer Service EVER !!!!

"I am totally impressed with the tool to create the ideal computer and the communication process in the creation of my custom design. By far the best customer relationship experience I have ever witnessed. Shows that a web based customer centric system can deliver real service. "

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Verified
5/5

2020-02-08

Puget delivers again

"This is the second system I bought from Puget and again the level of service and meticulousness with which they approach the whole process is simply amazing. For anyone who wants to build a very powerful machine but doesn't have the knowledge or time just turn to Puget, it's guaranteed quality, very well worth the price. Not to mention they make it fun and you feel like a new baby is coming to your family. My old machine from them still works after nearly 10 years, I certainly hope I will be buying my third system from them in a much shorter timeframe: )."


Verified
5/5

2012-09-01

Absolute best computer assembler!

"This is the 3rd computer I have purchased from Puget. Their pre-sales service is the best. They try and understand how you are going to use your system and then make recommendations based on your input. Sometimes those recommendations save you money and sometimes they may cost you more money, but in the end, the system you configure will be the best for you based on your input. Their configuration tool is great to start with prior to talking with sales. If you ever open up the case of your newly built computer, you marvel at their assembly techniques and you can be certain because of their post sales followup the components are the best. Their post assembly testing gives you assurance that your system will perform as expected. These people know what they are doing!"

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Verified
5/5

2020-02-04

Best choice I've ever made in buying a computer

"These guys are #1 in my books as far as I'm concerned. The premium price you pay is worth every penny for the quality of the product you receive. All of the testing they do insures you receive a machine ready to go to work. And they keep you in the loop during the entire build process so you know exactly when to expect shipping.
After receiving my machine and working with it for a few days I had a user-related issue and I messed up something. I called their tech support and the help was spot on getting me back to a normal configuration. Highly recommended.
Customer Service gets an 11 out of 10.
"

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Verified
5/5

2020-02-01

Everything works as expected

"It took awhile to get it, so you must be patient. It is a hand-made computer. I use my computer at work for 12-14 hours every day. It needs to "just work" at as fast a speed as possible for years and years. The real test for me in the "Was it worth it" dept. will be five years from now. I purchased from Puget Systems specifically for that very test. I have high confidence I will be pleased five years hence."


Verified
5/5

2020-01-14

Outstanding Company

"I have never interacted with a company that was very, very customer orientated. The steps that were involved in building my machine, lets you know I was getting a very high quality computer. The options they have for consumers for information and support was outstanding for me"


Verified
5/5

2020-01-30

WOW

"The staff which I worked with were very professional, knowledgeable, friendly and understanding. The PC's are very reliable."

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Verified
5/5

2020-01-30

Excellent work and service

"This is my fourth computer purchased from Puget Systems. Their service and craftsmanship is exceptional! Highly recommended!!"