"I was shopping for a new Audio and Video editing workstation and was lucky to come across a review of Puget Systems. I investigated a little more, watching a few review videos on Youtube, and was very impressed with their ethos and commitment to the end user philosophy.
Every step of the way, Puget Systems delivered a satisfying purchase experience. From calling and getting a human on the phone who has knowledge and confidence in what they are saying, to the staggering amount of detail they offer when you get your machine delivered.
I would recommend Puget Systems to anyone who has had enough of the BIG BOX stores and online frauds that never follow through with what they claim to deliver.
My custom Puget Systems computer is absolutely remarkable and I am proud to offer them this 5 star rating.
I will be recommending this company to all my friends and business associates for sure!"
"Puget has a lot of good things going for them. I think and believe they have as much experience building custom PCs as other builders, if not more. The sales person I dealt with answered questions but did leave it up to me to choose my own configuration --- so I can't say with certainty that my specific needs were understood and that a recommendation was made to me based on that. But I knew in general what I wanted.
The build process took about a month and a half as they ran into issues with the motherboard not being to spec (i.e. the graphics card PCIe slot was testing out at 8x bandwidth vs. the 16x advertised). Puget needed to send for a new motherboard from ASUS. Still they caught the problem, and fixed it before shipping. They provided a lot of benchmarks and builder comments along the way. The product was packaged very well and came with a detailed notebook. All very good and very professional.
About two months into using the computer, I started hearing pops in the audio. I have my computer connected to an Onkyo stereo amplifier. I haven't had any issues whatsoever with the audio from my other computer attached to the amplifier or any other components. The tech support person I dealt with was not willing to consider any other possibility than that my audio cables or amplifier are to blame, and that I needed to purchase and external sound card (i.e. a DAC, digital to analog converter), to convert audio information from a USB port and then send that output to my amplifier (which would introduce additional cables and equipment). He said if I want to listen to audio from my computer, this is the only "real" way to do it otherwise this is what I should expect. I call b.s. on that.
I can troubleshoot cable and amplifier problems, and that's not the issue. And that is the main problem with my tech support experience. No other issues were considered except what may be wrong with my non-Puget equipment. And in the end, after spending $4000 on a computer, I still didn't spend enough was the basic feedback I kept getting. There are a lot of technical, trouble-shooting articles on Puget's site and many of their own people say a DAC is not necessary to enjoy audio from a PC unless you want a high-level audiophile experience. I was willing to pay extra for their legendary tech support, which accounts for a bit of a mark-up, but which actually led to no serious trouble shooting options and the statement I didn't spend enough on my computer. I will not buy from them again.
I think 2.5 stars is fair. I was paying for good, thoughtful tech support in addition to their build experience. If I had anticipated the problems with the computer audio that are still unresolved I would have gone with Dell, or a less expensive dealer, or built the computer myself. The 2.5 stars is based on the high price of the system (supposedly justified by good tech support), but the tech support being that I didn't pay enough for my system and total lack of any consideration about troubleshooting with the PC itself, which based on my hands-on troubleshooting is the source of the problem."
"As a content editor for Youtubers, having quality components backing your work only betters your daily work life. Thanks to Puget Systems and the amazing new editing rig they've made me, I'll be able to shave hours of render times off my daily routine and will help me get back to living more life. Super excited to get started with my new workhorse. Thank you!"
"I searched high and low on the internet for a computer that will not only support my design needs but as well as my gaming needs and Puget systems went waaay beyond my expectations. From start to finish they were with me on every step. Their packaging is excellent as well! I watched as the FedEx driver dropped the box by mistake. My desktop is working perfectly fine. I also had difficulties with my monitor display after setting up the desktop. I called their customer support team and after a few minutes they helped me resolve the issue (simple driver update). Thank you to everyone at Puget Systems!"
"Since buying my system from Puget Systems, I have had two occasions to call their service team. In the first case it turned out to be a Windows update problem, in the second a faulty monitor display port connector. But in both cases I was extremely impressed with everyone I spoke to. Because the service technicians were busy when I first called in, my call was handled by one of the sales people. Rather than pass me on or put me on hold; the salesperson jumped in a started the service diagnosis. Later, when I placed a return call to my service tech, he was on the phone. Again, rather than putting me on hold, another service technician simply jumped in, pulled up my case and expertly walked me through the rest of the problem diagnosis. These guys care about the products they build, everyone of them is knowledgeable, and they care about and value their customer's time. I can't think of any other vendor, in computers or otherwise, with whom I have had such a positive experience!"
"This was a great experience to configure the design with knowledgable assistance and then the order process was beyond anything I have ever had before from start to finish, I was able to track every step. Puget Systems really pushes to be the best and they are really rasing the bar for quality of care to the customer. It shows in every step of the process. I'm very impressed!!"
"Very happy with the 2 Solidworks workstations we've purchased so far. Will be purchasing at least one more very soon. Computers show up with minimal need for prep. We have them online and running work within a day of receiving them. Zero problems. SmarterEveryDay's Youtube video sold me on Puget's service. Puget's up-front and honest work ethic just drives it home. "
"Our company has started developing our own in house CG ads, and we found ourselves in need of a multi-gpu workstation. After a lot of research, the 'Puget Systems' name came to the top of our list. Firstly, their website has numerous articles were extremely helpful in the research portion of our buying process. They were readily available too, to answer any remaining questions we had. Our build was done within the time frame they quoted, and our machine has been hard at work with no issues since we received it. Every point in our spec and buying process was a great experience with each member of their team that we worked with. This company has definitely lived up to the prestige it's name carries in the field."
"After many years of dealing with computers made by the 3 big computer companies mostly because they were the same brand and more or less worked until this time, when I decided to replace my 10 year old PC. As you can imagine all 3 failed and they failed so bad, that I had to return the 3 PCs, because of their abysmal lack of quality. So, I remembered that about 10 years ago, just out curiosity, I saw this site, Reseller Ratings.com, so I came back and saw the ratings for the computer makers, and whoa ! I was surprised that the same company, Puget Systems, that I saw 10 years ago, it was still at the top of the ratings.
And I decided to give it a shot and ordered a monster PC.
Puget Systems built the best PC I have ever seen, with the best components my budget can afford. Not only it is fast, after all it is a monster PC, but it is also so quiet you can't even know it is there. But the most impressive thing was that my VPN connection speed is almost as fast as what I get from my ISP. Normally in my old PC, and while I was suffering with the horrible PCs made from the 3 big companies, my VPN connection speed dropped to half or less, even with the "new machines", but with this Puget System it is in another league.
Plus you get all the notifications while your PC is being built, pictures of your PC and so many benchmarks and tests that I didn't know they even existed, obviously the big computer maker won't do even if you are paying practically the same price.
My hat goes off for all the people at Puget Systems. If you are in the market for a new PC, either for gaming or for work, they are the real deal.
Thank You"
"Highly recommend Puget Systems. My computer is awesome. Their customer service through out the process was outstanding.
Definitely going back when I next need an upgrade!"
"The computer is top notch and the customer service is next level. Couldn't be happier. "
"Couldn't be happier with the product quality, build process and over customer service. Will buy from them again. Highly recommended!"
"These guys know what you need for your particular application(s), and I couldn’t more highly recommend a company. The photos of your system and real-time updates while its being built are awesome! From inquiry to final delivery, Puget Systems delivers an unequaled experience for customer service and performance."
"I had a great experience contracting a custom build from Puget Systems! I had a custom Serenity build for my Game Audio Workstation--fast, quiet, loaded with RAM, and running an RTX 2080 on top of it all!
The team at Puget Systems was helpful in customizing the build and very friendly when I journeyed down to their facility to pick it up! Great experience overall!"
"From saving my quote to the arrival of my system Puget staff and their quality-control process was outstanding. I cannot overstate how thoughtful and comprehensive is their protocol for ensuring that their customers receive a system that is in tip top condition with the exact specifications chosen by the customer. It's clear that Puget Systems' dedicated staff care about, enjoy and derive real meaning from their craft. I highly recommend you consider Puget for your next system be it a small one like my NUC or an ultrapowerful workstation."