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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-06-17

Puget Systems Custom Computer for After Effects

"Puget Systems delivered a solid build PC geared towards handling high resource utilization software such as Adobe After Effects and Premier Pro. They went through extensive testing/benchmarking to achieve excellent performance results and to ensure stability and reliability of the computer and its components.

Their customer support is excellent -- quick response times for my questions and for additional customization requests (Blackmagic DeckLink card, extra wiring so that I can add more SSDs in the future, accommodating a specific shipping date, etc).
"

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Verified
5/5

2019-06-14

Mac to PC conversion made easy

"Puget Systems was an outstanding partner in helping our company convert from mac to PC. We upgraded 5 edit/graphic suites six months ago and all of our editors/artists have been very pleased with the new systems. It may have taken a few weeks for our team to get comfortable with the Windows OS, but the computers from Puget System were humming along without a hitch from day one. I felt comfortable going with Puget from the first time I spoke with Wilson regarding the specific computers we would need. Using speed and performance tests and examples of various hardware configurations, he helped us save money by tailoring our systems without overkill. I also enjoyed the daily updates regarding system assembly and testing. Their quick turnaround and courteous service put a nice cap on the experience."

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Verified
5/5

2019-06-13

Puget Computers

"Only windows based computers worth buying."

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Verified
5/5

2019-06-13

Beast Mode Editing

"What a difference since I got my Puget custom computer. They were extremely patient and thoughtful in determining the specs I would need to edit 4k footage using the Adobe Creative Suite, at times using Premiere and AE at the same time. I received this giant box and a beast of a system that has so far been everything I wanted. I have inquired about some minor things and their customer service is attentive and fast and adept at troubleshooting. They make solid recommendations as I continue upgrading my home edit suite, answering questions about external drives and speakers. I am a convert.
"

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Verified
5/5

2019-06-12

Everything I needed

"I came to Puget after working with a previous build. Although I thought I had created a previous build that was perfect for the Adobe programs, it still didn't work quite like how I wanted it to. After working with Puget, I now have a PC that works fantastic with my Adobe products and I also have a great team of support in case there are problems with Adobe updates in the future. Great service!"

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Verified
5/5

2019-06-09

5 Star Experience Buying a Desktop

"Puget Systems is the best of all the companies I have ever dealt with. I have experienced a great attitude, quality, attention to detail and excellence when I purchased my desktop. They have made me feel like I am part of the process.

Starting with their recommended system for Photoshop, two phone discussions led to my upgrading and subtracting items from their baseline system. The phone representatives were very straightforward, knowledgeable and helpful. They did not advise me to spend money for the sake of spending money; the goal was value for each item and, indeed, they pointed out one key area where a very modest change would significantly increase productivity. Thankfully they did not come across as salesmen.

As the unit was assembled, performance tested, examined in quality control (including a heat IR photo and a temperature graph, performance testing and 44 BIOS setting photos) and prepared for Fedex ground shipping I received informative updates. I placed my order late on a Monday and it was delivered to my home (1500 miles driving distance) Saturday of the following week. The boxing was impressive and the unboxing instructions were very thorough. A 3 ring notebook with performance testing results, original CD’s and recovery USB drive was included along with various cables and instructions for their use. And they also included extra hardware for potential future upgrades.

Nice complementary polo shirt. And I appreciated their complementary installation of my software preferences.

The desktop is very quiet (air cooled). A nice touch was a 3 week checkup email asking for comments and if I needed any assistance. The performance is superb and Photoshop works so smoothly. After using the computer for 3 weeks I’m very pleased with it and brag about it and Puget Systems to my friends.
"

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Verified
5/5

2019-06-08

Excellent

"great product and great service. they were quick to answer all of the questions I had. thanks guys!"

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Verified
5/5

2019-06-06

Wonderful products and service

"The team at Puget Systems was extremely helpful, responsive, and knowledgable. They were a huge help throughout my process of selecting a system, ordering, and receiving. I have been recommending them to colleagues since then, and would certainly go with them for the next work station I purchase."

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Verified
5/5

2019-06-06

Another Great Experience

"This is the second computer I ordered from Puget Systems and my experience was just as good as my first time. I spoke with the techs who helped me design a workstation that would meet my needs. It was built with care, shipped quickly and I integrated it easily into my work network. "

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Verified
5/5

2019-05-26

Great computer

"On line choices were good and ordering was very easy. Mark kept me informed as to the status. Good service. Good computer. I have ordered in the past and I plan to order another computer in June. "

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Verified
4/5

2019-05-24

Very good service and excellent advice

"It was good, like Dell was 30 years ago. Custom service. Help is just a phone call away. You can talk to the person that assembled your computer. If you want to install parts afterward they sell you the parts along with simple instructions to install them."


Verified
5/5

2019-05-23

Expectations exceeded

"My expectation were exceeded. The total experience of ordering and keeping me informed of the progress during assembly were both excellent. I am very happy with selecting Puget Systems for my new computer upgrade."


Verified
5/5

2019-05-23

Top Notch Support

"My experience with Puget Systems was excellent from the moment I contacted Jeff (Sales Representative) to the moment the computer arrived. The system they use to keep the customer updated on the status of the computer build is unmatched. I was able to virtually track the computer through their system from start to finish. Before the computer arrived I had access to results of a multitude of tests they performed on components in the system to include IR images to show temperatures when the system was under full load. The computer arrived well packed and contained a wealth of information on the system as well as the steps it would take to get me started. The real story in the end though is measured by the performance of the computer. I wanted a quiet computer that was capable of efficiently processing large photo files in both LR and PS. After putting the computer through a series of real world test I couldn't be happier. The final touch was the outreach I received from Alicia in Customer Support about 10 days after my computer arrived to ensure everything was working up to my expectations. Bottom line, I highly recommend Puget Systems to anyone in the market for a new computer."


Verified
5/5

2019-05-23

A Good Decision

"I was concerned about the cost of Puget computers but when I spec'd out a Dell with as close to the exact components as the Puget, the cost was about the same and that did not include the sound deadening and cooling that comes with the Puget I bought (Serenity). I also liked that they worked with me in selecting the best components for my particular needs. They test each component thoroughly, providing written results of the tests. They are easy to reach, easy to talk with. Highly recommended."

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Verified
5/5

2019-05-22

Puget Systems Review

"Overall my experience with Puget Systems was excellent. At each stage the level of communication (email, web site updates on the build process) was thorough and very much appreciated.

It's fascinating to watch the system go through the Quality Control activities that Puget Systems do to each machine they build, and certainly sets the bar high. Few companies have such attention to detail.

I'm exceptionally satisfied with the system, and would happily recommend Puget Systems to anyone in the future.
"