"Good products and easy site to use"
"Ordered Goulds pump on a Saturday and Monday was a holiday, so it wasn’t shipped until Wednesday and received it by Friday.
Looks just like the one I’m replacing that lasted 16 years, and over half less money then. Inflation, Wow!!!!!!"
"Had difficult time getting to payment screen for CC ..."
"Would recommend to anyone who needs to purchase or replace their pump."
"Mike S was very helpful in finding an alternative pump for the out of stock Myers that I'm replacing. Sent an email with specs for the new pump as we spoke. Thanks Mike!
Placing the order on the website was a bit more difficult as I had to use the back button several times to get all the necessary fields to appear so I could fill in my info and make the purchase. Hope the pump arrives soon! "
“Hi SleepyCondor, great to hear! Thank you for the positive review! Please let us know if we can do anything in the future to make your experience with us even better! If you ever require assistance, give our staff of experts a call at 800-429-0800!
”
"no communication or update on order. I don't know if it has shipped or what its status is. quick to look for feedback though. maybe a little more effort should be put into whether the customer actually received a product or knows what's going on. "
“Hi Raggo, I would like to sincerely apologize for the lack of communication up until this point. The estimated ship date for your order is July 11th. We had to get this information directly from the manufacturer, hence the delay in response. If you require any additional assistance or information, please do not hesitate to reach out to our sales staff at 800-429-0800 and they will happily answer any questions you may have!”
"Being a complete novice when it comes to repairing Gould centrifugal pumps, Travis walked me through the issues I was having and made great suggestions as to what I needed. Took it apart and now I'm ordering the part to repair it.
Thanks!"
"at checkout - would not bring up payment section until i tapped the cart in the top corner of the page"
“Hi GracefulElephant, thank you for the positive review! I will alert our IT team to the inconvenience you experienced. Please let us know if we can do anything in the future to make your experience with us even better! If you ever require assistance, give our staff of experts a call at 800-429-0800!”
"Never received my order from this company."
“Hi GiftedSeal. I would like to sincerely apologize for any inconvenience. I tried reaching out about your order and it appears you are on billing hold. Please call us at 800-429-0800 and ask for Regi in billing to get this hold lifted. ”
"Super fast shipping, Excellent Customer service
and great products. Very economical if you consider the time
saved from getting everything you need quickly."
"WEBSITE IS SIMPLE AND ESY TO NAVAGATE. THEY GAVE ME THE EXACT PRICE, DESCRIPTION, AND EVEN THE SHIPPING METHOD BEFORE I PAID FOR IT. "
"Just placed the order. Price was competitive."
"Needed pump switch in a hurry. Ordered from website, no mention of out of stock or back order. Many days go by, no shipping email. Ask customer service where is it. 3 days later respond with, can't ship till it comes in a month from now. I could had the switch by now from an honest vendor. Asked to cancel order, had to send my request to another dept. Then a day later they email me bc they needed my credit card info again to refund. Then it takes 2-5 days to credit back acct. I have 5 families on a well share waiting on this part. Wasted huge amount of time with this vendor. Got the part in 3 days from Amazon, and they didn't lie about having the part. "
“Hi EnergeticCrane, I'm sorry to hear about your negative experience with us. The recent supply chain crisis has made some shipping and lead times difficult to determine as many items are backordered directly from the manufacturer. Our sales and shipping departments work to the best of their ability to satisfy orders and get them delivered in a timely manner when products are in stock or become available. If you require further assistance or clarification please call our experts at 1-800-429-0800 or email us at info@pumpproducts.com.”
"I purchased two valves for a condensate pump. Missing pictures in the ad were extreemely promptly provided to my email address and this allowed me to confidently complete my purchase. Thanks to Mr. Nixdorf for awesome customer service. "
"Best price on the product I found on the internet"
"I was able to get to a rep to reach back to me very quickly on an question I had and made my purchase that much more easier. "
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi MBDavis, thank you for the positive review. I'm sorry to hear about your difficulty. If you ever require assistance purchasing an item, you can always give our staff of experts a call at 800-429-0800 and they'll assist with the checkout process. ”