"Good products and easy site to use"
"web site was easy to navigate. price of pump was reasonable. PUMP PRODUCTS DID A GREAT JOB. SHIPPED THROUGH FEDEX. WAS A JOKE. DELIVERY WAS TO BE ON THE 15TH. RECIEVED EMAIL ON 15TH THAT DELIVERY WAS DELAYED TO THE 16TH. SHOWED UP LATER ON THE 16TH FEDEX DRIVER WAS GOING TO LEAVE THE WRONG PACKAGE. I TOLD THE DRIVER THAT WAS NOT MINE. SHE FOUND MY PUMP IN HER TRUCK, WHICH SHE SAID SHE COULD NOT LIFT. I HAD TO GET PUMP OUT OF HER TRUCK. FEDEX WAS A JOKE!!!"
"Great experience, fast and easy!"
"It won't let you check out with pay pal"
"Have issue with using paypal."
“Hi ProudBuffalo, I would like to sincerely apologize for this inconvenience. Your complaint has been noted and we have forwarded this issue to the IT department. If you require any assistance placing an order, please do not hesitate to reach out to our sales team at 1-800-429-0800 and they would be happy to help!”
"it was a very fast check out with no problems "
"Amazing, your company has all the pump parts in stock, and ready to ship."
"easy to find what i needed"
"Tried to order yesterday, website kept locking up. Tried to order today and it would not accept my order until I created an account. It said no payment method selected but would not allow me to select a method."
“Hi HealthyElk, I'm sorry to hear about the inconvenience that transpired while you were shopping with us. This may be a technical issue and I will alert our IT department to your experience. If you ever need any assistance in ordering, our team of sales experts would happy to take your call and assist. You can reach us at 800-429-0800.”
"the 1800 # answered all the questions I had"
"I felt like I was giving up way to much information just to buy a overpriced product. Then I was asked multiple times if I Accept terms and conditions during the checkout process. I tried to skip all this mess by firstly hitting the PayPal button to check out but nope they wanted my info pretty badly. WEIRD!!"
“Hi QuaintScorpion, I can assure you we are a legitimate organization as I hope you can tell from all the satisfied customer reviews below. During checkout, we ask for payment information, billing and shipping addresses, and email information from our customers. Nothing more. You can even speak to one of our salesmen at 800-429-0800 to see we are real people.”
"They have every thinge we need."
"best prices easy to navigate web site and fair shipping."
"Why are you asking me about my service when the stuff I bought hasn't even been shipped yet? "
“Hi Stopasking, we just want to make sure all aspects of your shopping experience with us is as good as they can possibly be or if there are any areas we need to improve in. If you're experiencing an issue with your order or wondering about the shipping status, please call our experts at 1-800-429-0800 and they would be happy to assist you.”
"VERY FRIENDLY, HELPFUL AND KNOWLEDGEABLE ON THE PHONE"
"part needed a pic to verifiy it was what I was looking for "
“Hi jenni, thank you for your review. We apologize for the inconvenience as most of our repair parts do not have a stock image. We are working to have images for these parts in the future. If you have any questions regarding parts or require assistance ordering, please give our experts a call at 1-800-429-0800 and they will be happy to confirm any part details.”
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi Bob, I would like to sincerely apologize for this inconvenience. Your complaint has been noted and we have forwarded this issue to the IT department. If you require any assistance placing an order, please do not hesitate to reach out to our sales team at 1-800-429-0800 and they would be happy to help!”