"I have been using Raise.com for the last 2 years. This company is the best in its field. Very helpful and timely in their delivery with great discounts. Today Jerry in customer service was so attentive and took care of my situation. Great job please keep it up. "
"They are always available to to fix any issues. Very proficient and quick resolution.
Rarely faced any issues with them and even those were resolved quickly."
"Sold a fraudulent card on their site. Obviously not the first time that this has happened. Called their customer service (on the 101st day after the purchase was made) and was told that they cannot help me because the complaint was made after their 100 day return/refund protection timeframe.
No need to add that I will not be purchasing any cards from this site again and will make sure to warn others about this company and their bad business model. They cannot protect you from fraud and they will not be helpful in getting your lost funds back.
They are just a vessel for CRIMINALS that use stolen credit cards (and bank account numbers) to make their living. Pretty sad.
Will be reporting this to authorities and BBB. I invite others who have been burnt by this company to do the same.
"
"Raise prides itself on selling you, the consumer, gift cards with good to great discounts. I does deliver on this part of its business for the most part. The "terrible" part is its 100 day guarantee and its inability to control its sellers and/or others who steal unused funds from the cards. In my particular case, my girlfriend and I have had to contact Raise support numerous times because of vanishing balances. We've been fortunate in that in all but one case it's been within the 100 day guarantee.
In October 2015 I purchased an In N Out burger gift card ($100) and used it twice. Went to use it yesterday (April 27, 2016) and guess what? No balance. Called Raise support and guess what? Sorry, we can't do anything. I'm furious. Spoke with a so called "supervisor" and got the old "100 day guarantee speech" and then "is there anything else I can help you with".
In a nutshell, DO NOT BUY GIFT CARDS from RAISE.COM if you are not planning on using them within 100 days as the company will not do a thing to help you after that 100 days.
I only hope that the $400 in North Face gift cards i bought at a nice discount for next Christmas make it or i'm screwed!!!
Raise.com, you ****!"
"A recent customer of Raise. Ordered a gift card. Shortly after receiving the card, I tried to use the card. Merchant indicated that there was $0 balance. Needless to say I was not happy. I contacted customer support the first time of what I expected to be many attempts to get a refund or replacement card. I explained the situation and gave all order information. To my surprise I received a response within 3 hours. Customer support apologized and said a credit would be issues. Wow, I thought something must be wrong. Oh yes, good luck seeing the credit! Three days later, a full credit was issued and posted to my credit card. Amazing, someone stood behind a purchase, addressed an issue on the first contact and RESOLVED the issue on the first contact. Almost unheard of in 2016."
"It worked great, actually. Seconds before I pressed the "place order" button, I almost got cold feet. Read some reviews and that didn't make me feel any better. For some reason, I decided to go for it anyway, because they had a gift card for almost $50 off for a store I wanted to make a larger purchase at. I decided to go for it, and it was a fast, smooth transaction. My confirmation email and actual e-gift card arrived almost simultaneously to my surprise, since it said it could take up to 24 hours, and I had no problems using the card (except when I pasted in the code wrong the first time and almost had a heart attack when I got the error message). So once I got it right, it worked perfectly. I had my doubts, but I was very pleased with this service and will give it another try sometime."
"They did a great job and it's so safe to have the 100 Day Guarantee! I was shocked when I found out that 4 of my cards were closed at the same time. I used two of them 2 days ago and they worked then! I contacted the Raise by online chatting. After a short conversation, the Raise support staff verified my cards were closed. I got all 3 cards refunded under the 100 Day Guarantee. The 4th card was out of the 100 Day Guarantee. They sent my request to the support team to discuss. Finally they decided to give me a one time refund on my 4th card too since it's a serial accidents! They also explain a lot to me since I felt really unsafe on my purchases. It's helped a lot! It's so nice to have the support when you have problem and feel no way out!"
"I've ordered multiple gift cards from them and have rarely had a problem. Most gift cards worked fine, but I had one that I received with no balance. I contacted them within their 100 day guarantee and they issued a refund with no problem. "
"I purchased a Lowes gift card from Raise last November. It was an electronic credit.
The Good: I used it some of it right away to make sure it worked and the balance was accurate, and it was.
The Bad: Apparently, the credit was based on a Lowes merchandise credit. In December, Raise learned that Lowes was changing their policy and would no longer accept merchandise credit without the physical card. Raise decided to contact previous SELLERS of the credit to ask them to send in their physical card. But they chose not to notify BUYERS that their card was not going to be valid in January. Some sellers never shipped the card and Raise never notified me of any of this. When I tried to use it in the spring and found out it could not be used, I contacted Raise about the problem and that was when they told me they already knew about it. They also said I was out of luck because while their records showed the seller used the shipping label to send in the card, they could not find it in their warehouse. When I asked for a refund of my remaining balance, Raise would only refund me a max $50 credit instead of my actual balance and said they were doing me a favor because technically, it was outside of their 100 day policy.
So help me understand the logic... Raise found out that my Lowes card would be invalid within the 100 days of my purchase but chose not to tell me about it, and now they can't refund me the amount because I didn't tell them (what they already knew) until after my 100 day window. Total ridiculous.
The least they could have done is notify the buyers when they found out from Lowes. That's what an ethical company would do. I spoke with customer service and their supervisor, and while they seemed nice and reasonable, they apparently are not empowered to do the right thing. They also said that their products are meant to be fully used in 100 days. Not true. If it were, then there would be far fewer buyers. Anyways, I will definitely take my business elsewhere. "
"My purchase was lost in the mail.
He careful went through their procedures and very helpful with my questions.
And they are giving me the full refund.
Thank you very much and I will continue to purchase from them without any hesitation.
Thank you!"
"My first order. I'm sure it won't be my last!"
"YOU SHOULD SNIPPING THE ORDER PAGE for your safety to PROVE Raise!!
WHY? I bought $8854.16 of 6% Home Depot discount cards from Raise.com and received only 2.766% discount cards.
Because Raise Customer service will ask you: “Are you sure you ordered at 6%?” – I AM SURE!! Because I also bought big amount of cards from cardpool and GCspread at the same day as did with Raise, and received 6% as I ordered – no problem at all).
Because Raise also will tell you “We count the discount rate card by card, not by total amount of the purchase”. – Oh yeah? Is that the reason you pay me $300+ LESS because you count the rate differently??!!
Because The supervisor COOPER will tell you "You got what you purchased, Ma'am! ..."
The FUNNIEST THING is when I ask COOPER if he could prove me that I DID NOT order the 6% discount cards, his answer was " WE DO NOT HAVE THE PROVE – SYSTEM DOES NOT SHOW”. --- THAT”S RIGHT!!! hahaha..
Raise system will not show the rate you bought and then – THEY WILL GIVE YOU ANY RARE THEY WANT because NOBODY CAN PROVE what rate you truly ordered.
YOU WILL BE MY HERO, IF YOU STILL DARE TO BUY DISCOUNT CARDS FROM RAISE!!!
"
"I called customer service and was first in line so hardly any wait time. Was greeted by Levi who made this whole process very seamless. He was very helpful in assisting me and I feel comfortable with buying from Raise again"
"I purchased a gift card for Morton's and when we went to pay for our meal, our server and the restaurant manager informed me that the card had been reported stolen. I will NEVER trust this company again."
"Until recently I successfully used Raise.com to buy "gift or store" cards below their face value.
Lately, however, it's beware Raise! Currently they are refusing to refund or substitute good cards for the $129.65 face value but empty, worthless cards they sent, order R773868423. UNBELIEVABLY WRETCHED CUSTOMER SUPPORT: a "Lucy" finally responded to my several emails and asked me to go to Lowe's again and ask for a transaction history to send Raise.com. Of course, at the large super Lowe's I patronize, a manager and CSR rep told me they have no access to such. They can only show current value, that is zero. BIG SURPRISE. So, I dutifully reported this to " Lucy (Raise Support) " on March 25, 2016, over three weeks ago. GUESS WHO HAS NOT RESPONDED. Original order 11/08/2015, for vouchers that Raise later switched to worthless actual store cards
Once earlier a Raise.com seller failed to mail the promised card for weeks after promised date. By then I had already bought the appliance and didn't need the card. I complained to Raise.com Support by phone and email. RESULTS: Raise said: Some of our customers are like that, sorry."