ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
4.24/5
Shipping & packaging:
3.85/5
Customer service:
4.38/5
Return/Replacement policy:
4.21/5

Verified
1/5

2022-03-28

Sent wrong item twice!!!!

"On two separate back to back occasions I was sent the wrong item. One was a tonneau cover that they sent the wrong bed size of. The other was an exhaust system and they sent side exit when I ordered dual rear exit. Very frustrated and their return service is taking a while. Probably won’t ever shop here again."


Verified
5/5

2022-03-28

Very patient and helpful

"The rep helped me with researching what I needed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-27

My experience with RealTruck was exceptional!!!I

"From the person who answered the phone to everyone that I spoke with, your employees were knowledgeable, helpful and so accommodating. I changed my mind after placing my order and called right back. The attitude of the lady whom I spoke with was one of “no problem let me see what I can do to help). And she was able to cancel the order in time to get my refund charge placed. She then took my new order ,informed me that it maybe delayed because of a possible back order. It arrived yesterday!!
I highly
I’ve already recommended you to a family member.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-24

Great service

"The service was great. They were able to give me a better price then the best price I found and it was delivered in like two days."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-03-21

It hasn't been easy

"2022 GMC 2500 HD. Purchased the Bak G2 after reviewing the product specs and speaking to one of the sales reps. The product arrived damaged with small dents on the underside. However I did not realize until I had it on the truck. The track drain tube was also to large in diameter but I thought I could work something out. It rained overnight and I was surprised to find that the cover had leaked right in the middle of the bed along one of the seams. Needless to say I decided to return the product and fortunately had kept the box. It's being replaced with an Undercover Flex - Michelle in service was great making the return and exchange happen. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-11

Truck rails for my chev truck

"I ordered by phone..the gal I spoke with was very sharp and friendly. The parts came in Fed-x a few days later and was a perfect fit with no issues. Very pleased and will order again soon, I recommend this place Real Truck, thanks very much.!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-19

Great company!!

"Great service. Great prices. Great product.
Shipped the same day I ordered and received the next day. This was my first time using RealTruck and extremely satisfied. I will be back with future orders.
In a world where it’s difficult to get anything quickly at affordable prices RealTruck is at the top of their game!!
Thank you and keep up the good work!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-19

Brake pads

"I ordered brake pads and received brake pads!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2022-03-14

Selling Items you can't get

"Ordered a bike rack that you don't have in stock and can't get. Horrible business model. I can't sell a car I don't have in my inventory. Everyone pointing fingers at Covid and supply chain. Bottom line, if you don't have it, your website shouldn't show it as in stock. And if you can't get it, get it off your website."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-03-17
A rep from RealTruck, RealTruck.com, has responded:

“Hello Paul, thank you for sharing your feedback! We try to keep the website updated with the information that the vendors and manufacturers provide us however, we do fall behind at times due to the plethora of items we offer on our site. We have sent this to the correct department to resolve the product listing issue so they can work on getting it taken care of. We were able to offer you another option that has shipped out for you. If you have any further questions or comments, please let us know! ”


Verified
1/5

2022-03-12

I have tried to get back in touch with Kevin the guy we ordered our parts from and I have emaied him more than once without any news backl

"We need to get in touch with someone!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-03-14
A rep from RealTruck, RealTruck.com, has responded:

“Hello, we are terribly sorry that your rep has not replied back to you. He may be out of the office for numerous reasons. I would love to be able to assist you with any issues or questions you have. Please email me at melissa.huffman@realtruck.com”


Verified
5/5

2022-03-10

Electric running boards

"For the first time I chose to use the chat box. Seeking pricing and information on the running boards the associate was very knowledgeable professional impolite I'm thankful it was that easy to use and convenient for me I can't wait to get them shipt thank you Scott "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-08

Good discount.

"Fast service. Good discount. On a Sunday!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-03-07

DUH-30104 UNDERSEAT STORAGE

"Great part fits perfect and gives me extra room for storage. This part will outlast the truck and was really easy to install. Easy to order and fast delivery by FEDEX. I and my 2022 Ram 1500 quad cab are completely satisfied!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-07

Truck Bed Mat

"The employee I spoke to on telephone was very helpful and friendly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-05

Great assistance!

"The agent I interacted with was very helpful in picking the right bed cover for my truck, a 2022 Nissan Frontier. I believe his name is Daniel Diaz."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process