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Product & services pricing
4.15/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.75/5
Customer service:
4.40/5
Return/Replacement policy:
4.43/5

Verified
5/5

2022-03-31

Painless purchase

"Good experience with service rep., helpful in making decisions"

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Verified
5/5

2022-03-31

great service

"they were very professional and took care of all my concerns about the item i was about to order
"

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Verified
5/5

2022-03-31

First time placing order

"I ordered for a school district which is tax exempt. I was asked to email a tax exempt form to the company, which I did after placing the order. The next day I received a message that the order had shipped and that the taxes which had been charged would be removed from the bill. The woman who helped me did an excellent job and I was pleased with her and the quick way everything was taken care of."

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Verified
5/5

2022-03-31

very helpful rep in chat

"We got a lot of help in picking up the exact part, very fast, and even got a discount. Free shipping as well. "

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Verified
5/5

2022-03-31

Easy to order

"Service rep. Kevin D was a pleasure to work with and you guys had the best price on the net. "

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Verified
5/5

2022-03-28

Provided Info and Price Match

"Matched Price of competitor and helped submit order "

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Verified
1/5

2022-03-28

Sent wrong item twice!!!!

"On two separate back to back occasions I was sent the wrong item. One was a tonneau cover that they sent the wrong bed size of. The other was an exhaust system and they sent side exit when I ordered dual rear exit. Very frustrated and their return service is taking a while. Probably won’t ever shop here again."


Verified
5/5

2022-03-28

Very patient and helpful

"The rep helped me with researching what I needed"

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Verified
5/5

2022-03-27

My experience with RealTruck was exceptional!!!I

"From the person who answered the phone to everyone that I spoke with, your employees were knowledgeable, helpful and so accommodating. I changed my mind after placing my order and called right back. The attitude of the lady whom I spoke with was one of “no problem let me see what I can do to help). And she was able to cancel the order in time to get my refund charge placed. She then took my new order ,informed me that it maybe delayed because of a possible back order. It arrived yesterday!!
I highly
I’ve already recommended you to a family member.
"

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Verified
5/5

2022-03-24

Great service

"The service was great. They were able to give me a better price then the best price I found and it was delivered in like two days."

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Verified
3/5

2022-03-21

It hasn't been easy

"2022 GMC 2500 HD. Purchased the Bak G2 after reviewing the product specs and speaking to one of the sales reps. The product arrived damaged with small dents on the underside. However I did not realize until I had it on the truck. The track drain tube was also to large in diameter but I thought I could work something out. It rained overnight and I was surprised to find that the cover had leaked right in the middle of the bed along one of the seams. Needless to say I decided to return the product and fortunately had kept the box. It's being replaced with an Undercover Flex - Michelle in service was great making the return and exchange happen. "

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Verified
5/5

2022-03-11

Truck rails for my chev truck

"I ordered by phone..the gal I spoke with was very sharp and friendly. The parts came in Fed-x a few days later and was a perfect fit with no issues. Very pleased and will order again soon, I recommend this place Real Truck, thanks very much.!"

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Verified
5/5

2022-03-19

Great company!!

"Great service. Great prices. Great product.
Shipped the same day I ordered and received the next day. This was my first time using RealTruck and extremely satisfied. I will be back with future orders.
In a world where it’s difficult to get anything quickly at affordable prices RealTruck is at the top of their game!!
Thank you and keep up the good work!!
"

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Verified
5/5

2022-03-19

Brake pads

"I ordered brake pads and received brake pads!"

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Verified
2/5

2022-03-14

Selling Items you can't get

"Ordered a bike rack that you don't have in stock and can't get. Horrible business model. I can't sell a car I don't have in my inventory. Everyone pointing fingers at Covid and supply chain. Bottom line, if you don't have it, your website shouldn't show it as in stock. And if you can't get it, get it off your website."

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Rep reply posted 2022-03-17
A rep from RealTruck, RealTruck.com, has responded:

“Hello Paul, thank you for sharing your feedback! We try to keep the website updated with the information that the vendors and manufacturers provide us however, we do fall behind at times due to the plethora of items we offer on our site. We have sent this to the correct department to resolve the product listing issue so they can work on getting it taken care of. We were able to offer you another option that has shipped out for you. If you have any further questions or comments, please let us know! ”