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Product & services pricing
4.00/5
Chance of future purchase:
4.24/5
Shipping & packaging:
3.85/5
Customer service:
4.38/5
Return/Replacement policy:
4.21/5

1/5

2022-04-25

Ask a question first

"I did. And was told after quite some time to call an 800 number. I told them on social media if I had to do all that I was moving on but screw you for wasting my time. They reponded by telling me to give them my receipt number. So I posted a gif of Forrest Gump and asked them.if it sounded like I got an order in. That's when the blocked me. Read through all the bad reviews and notice the pattern"

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Verified
3/5

2022-04-23

Did not receive what I ordered.

"Did not receive what I ordered; Now have to wait 3 more weeks before I get what I paid for.
Customer service has been helpful to their ability. But was trying to charge me $50 more for the correct one... ???
"


Rep reply posted 2022-04-25
A rep from RealTruck, RealTruck.com, has responded:

“Hello, we apologize that you have not received your order yet. I would like to review this case and help clarify any questions or concerns you have. Please let me know your email, support ticket, or order number so that I can further assist. Melissa.huffman@realtruck.com”


Verified
5/5

2022-04-22

Looks good!

"Extremely fast shipping, installed fairly easily, about 35 minutes."

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Verified
4/5

2022-04-21

Delivery issue.

"Was advised I’d receive delivery in 2 days. One box received timely; but advised second box is delayed 11 days."

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Verified
5/5

2022-04-20

Great service

"I had trouble ordering on your web site so called, the lady I talked to was patient and polite, took my order perfectly. I got the email as she said and everything was perfect."

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Verified
5/5

2022-04-15

Great!

"Ordered clazzio seat covers for my toyota tacoma. Great pricing and fast shipping! Thanks again!"

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Verified
3/5

2022-04-15

VERY inaccurate shipping times

"I thought I was ordering DIRECT from the manufacturer, Bakflip. Apparently not. My initial shipping estimate was March 30 - May 6. This has now been pushed back another month. Not too happy. "

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Verified
5/5

2022-04-06

awesome phone service

"Michael was great and helped me with a discount"

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1/5

2022-04-02

Horrible Customer Service

"I made a purchase. Everything I say here I can support through emails. I was sent the wrong item. Things happen. For over 1 week I have been trying to get a return authorization. RealTruck keeps promising they are working on it but it has now been over a week. I am out $300 and I have the wrong item. RealTruck’s customer service ****! RealTruck takes your money, sends your the wrong item then won’t assist you with the return. DON’T PURCHASE FROM THIS COMPANY!"

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Verified
5/5

2022-03-31

Painless purchase

"Good experience with service rep., helpful in making decisions"

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Verified
5/5

2022-03-31

great service

"they were very professional and took care of all my concerns about the item i was about to order
"

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Verified
5/5

2022-03-31

First time placing order

"I ordered for a school district which is tax exempt. I was asked to email a tax exempt form to the company, which I did after placing the order. The next day I received a message that the order had shipped and that the taxes which had been charged would be removed from the bill. The woman who helped me did an excellent job and I was pleased with her and the quick way everything was taken care of."

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Verified
5/5

2022-03-31

very helpful rep in chat

"We got a lot of help in picking up the exact part, very fast, and even got a discount. Free shipping as well. "

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Verified
5/5

2022-03-31

Easy to order

"Service rep. Kevin D was a pleasure to work with and you guys had the best price on the net. "

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Verified
5/5

2022-03-28

Provided Info and Price Match

"Matched Price of competitor and helped submit order "

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