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Product & services pricing
4.15/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.75/5
Customer service:
4.40/5
Return/Replacement policy:
4.43/5

Verified
2/5

2022-01-31

BAD TASTE

"THE SALESMAN GAVE A PROMISE OF AN EARLIER DELIVERY DATE JUST TO FIND OUT THE NEXT DAY IT'S 4 WEEKS OUT...JUST TO MAKE A SALE.

E-MAILED AND CALLED, NO ANSWER...

EIB-LB81-82-007-01-02
Eibach PRO-TRUCK Rear Lift Block Kit

NOT COOL!
"

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1/5

2022-01-31

Horrible customer service when making a return

"Their site clearly indicates free returns within 30 days. It has been frustrating to say the least to return floormats for my vehicle. The floormats did not fit, and trying to return them has been god awful. I sent numerous pictures, they wanted more. If there are free returns, it should make no difference. Have been on the phone with them twice, and over three weeks have close to a dozen emails. Would not do business with again nor recommend. "

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Verified
1/5

2022-01-28

Not as advertised

"The item listed on site described seat covers as wetsuit/neoprene material. However, the item I received as made of polyester. Additionally the front seat covers were ordered for bucket seats, and the shipped item was for the 40/20/40 seat."

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Verified
5/5

2022-01-28

Great sales team very knowledgeable and very professional

"It was easy to get answers form the chat with Raul he was able to get me what I wanted and was very knowledge in answering all my questions."

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Verified
5/5

2022-01-27

Very helpful crew

"Very helpful crew. I contacted these guys a few times before making my purchase and each time they were super professional and helpful in my choices."

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Verified
5/5

2022-01-27

Quick & easy ordering

"Always a pleasure to deal with customer service reps. Once I have my part found, usually have my order placed within 5 minutes."

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Verified
4/5

2022-01-24

Helpful sales rep, still waiting for the item to arrive

"I worked with John, he was helpful and had some recommendations and I believe I am getting the right cover for my truck. It is supposed to arrive today, so I can only speak to the ordering process and how helpful John was. I can update this again when it arrives and I have it installed."

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Verified
5/5

2022-01-24

Best prices ANYWHERE

"Stellar chat agents. Super helpful and got me the best price possible. Can’t wait to get my shipment. "

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Verified
5/5

2022-01-21

Good customer service

"Everything was great with customer service and I give them 100 stars thank you "

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Verified
5/5

2022-01-21

Good Cover

"Reliable customer service"

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Verified
3/5

2022-01-20

Used Parts

"I purchased a new tonneau cover. The one I received had definitely been installed as I could see the clamp marks on the side rails. Although I think everything is fine I don't think it is acceptable to sell someone a used component when they are purchasing something that is supposed to be brand new."

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Verified
5/5

2022-01-14

Great Customer Service!!

"Very knowledgeable customer service rep that answered all my questions. I've ordered from Real Truck many times and will continue to do so."

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Verified
5/5

2022-01-13

Great cover, next day delivery!

"I thought I was dealing with Bakflip, but the service was great regardless. The Bakflip website was very useful helping me find the right cover. The service people helped get the cover delivered to my mechanic's shop the very next day and helped me get the best price."


Verified
5/5

2022-01-12

Great Service

"I was looking for a cover online and came across Real Truck. When i called they were knowledgeable, guided me, Pricing was great! "

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Verified
5/5

2022-01-10

Rear seat cover for a Ridgeline

"I was treated with courtesy by Jana who asked all the right questions and candidly answered mine. Can’t ask for better! Thanks again."

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