"Well, the delivery was OK, it arrived safely. But, my delivery instructions (on app & website) were not followed as to were to drop it off at our place. Glad it was nice weather out. I even wrote deliveries to side door in chalk in large letters right where he dropped it off. Sigh
Also, first it said will be delivered on Monday & then Tuesday that was changed to delivering on Wednesday. Still pretty fast shipping, wish they wouldn't have said Monday first though. Got me excited! LOL!"
"Called on the 26th to place an order on some romik rec-t black running boards. Reviewed email that was sent to me only to find out that the wrong side steps were ordered. Called Monday & and spoke to Talija H. and thought the order was corrected according to our conversation. The wrong part was still delivered and no one from the return team has contacted me. How funny is it that I get this survey on how my experience was regarding my purchase. Called today and spoke to Anthony only to find out that a return/ refund was never initiated in order to fix the problem. He stated that he would need to update and send the info over to the return team so now I have to speak to someone one else and also wait until next Tuesday for someone to f***ing contact me in order to fix my issue. Last time I will be ordering from here. "
"Helped me with everything! Pleasurable shopping experience."
"Chris was knowledgeable, and friendly during the process "
"Easy to navigate website. Customer service was very helpful and polite on the phone. Fast shipping. Will be back again, thank you"
"GREG SOUTHER HELPED ME WITH MY ORDER. HE WAS SOO HELPFUL AND EXTREMELY NICE. "
"I went to Realtruck.com to look at tonneau covers and I saw a message pop up so I clicked on it. It was a super nice lady that answered all of my 200 questions and because of her I went ahead and purchased the one that she had recommended! Thank you for everything, you’re amazing "
"Attttttttttt, very satisfied with my customer service"
"great price easy order i will use again"
"Cakes cs to make sure I was ordering the correct cover, they were very helpful. I received my order in 2days! I will definitely order from them again. "
"I had a Great Experience placing my online order. Thank You."
"It's Great to have someone who can answer Questions when you need advise on a product you are trying to Buy.
Thank You,
Wayne"
"Super communication, information, and buying experience. Thank you very much."
"They have a really good return policy. I will always shop here "
"Called to check availability and fitment on a tonneau cover for a 2022 nissan frontier, placed an order."
A rep from RealTruck, RealTruck.com, has responded:
“ I am very sorry for the customer service experience that you have had. This is not the type of service that we strive for. Would you please contact me at melissa.huffman@realtruck.com with your name and order information such as order number or email so that I can make this right for you? ”