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Product & services pricing
4.15/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.75/5
Customer service:
4.40/5
Return/Replacement policy:
4.43/5

1/5

2021-10-07

They send you the wrong item then never answer

"Their website says in stock which is a lie, i bought a rhino safari roof rack and it says shipped but never recieved a tracking number and they automatically close my dispute as problem solved which is not solved at all!! I still never recieve my correct orders and if you do get something from realtruck.com it is the wrong item. My purchase was through affirm and they took months and months to respond back and finally ruled in my favor with all the evidence i had sent to them and now i do not have any payments. All items refunded."

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1/5

2021-10-07

Been five months of being patient and still no bumper

"Been almost four months of being patient. I paid a them over $1700 and been given multiple promises on an expected delivery date. I’m getting super nervous about having trusted a company that has so many horrible reviews by customers having the same experience as I am. Seriously don’t know what is going to happen yet. Wish I would have read these reviews before purchasing. "

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Rep reply posted 2021-10-11
A rep from RealTruck, RealTruck.com, has responded:

“Hello, we apologize that your order has not been fulfilled yet. Manufacturing lead times are very extended at this time for various reasons from a shortage of supplies, workers, and shipments. Please reach out to me at melissa.huffman@realtruck.com with your email, order number, or any support ticket numbers you may have so that I can better communicate with you. ”


1/5

2021-10-05

Poor customer service

"I ordered a dashboard topper in August and was told it would be delivered in September. Delivery was then moved three times and now sits at November 6th. So why do they promise products they don’t even have? This product doesn’t yet exist. I talked to the customer service person five times and her supervisor couldn’t come to the phone because they were in a meeting. I found that after sitting on the phone for ten minutes waiting. Poor execution and won’t order from them ever again.
"

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Rep reply posted 2021-10-06
A rep from RealTruck, RealTruck.com, has responded:

“Dashcovers are a made-to-order item and not typically in stock. Our lead times are listed on our website. We apologize for the technical issue when your order was first placed, causing the order to not go through to the manufacturer. This has since been fixed. You can read more about our ordering process here: https://realtruck.com/order-information/”


1/5

2021-10-01

Do not buy from this site!

"Placed an order. Called 3 different times to confirm the tires were in stock ...hold time for a customer service rep is HOURS! Got rep on phone who supposedly called warehouse and confirmed tires were available....but told me it could take 7-10 days before they ship. Waited 10 days. Chatted with rep on website who told me she has no idea why my order still hasn't shipped but someone will follow up with me in ANOTHER 2-3 days. TWO days later I get an email that my order can not be filled and it will be ANOTHER 7-10 DAYS to get my money refunded! So basically they took my money and are holding it interest free for a month for a product they never had in the first place and then they lied about it. Total scam! Stay far far away!"

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Rep reply posted 2021-10-06
A rep from RealTruck, RealTruck.com, has responded:

“Hello Kelly, we are sorry we were not able to fulfill your order. Due to current circumstances, inventory is very fluid. While we try our best to provide accurate inventory information, this can be changed at an instant before your order is fulfilled. You can read more about our ordering process here: https://realtruck.com/order-information/”


1/5

2021-08-17

Items are never "in stock"

"Ordered a shock said I stock. It was not. They couldn't even get it. They won't refund my money had to file a claim with my credit card company. Don't buy from these people they are liers. They have nothing but a website and a phone line. "

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1/5

2021-08-17

No customer service

"Ordered a Tonneau Cover and the expected ship date keeps getting pushed back. I've tried multiple times to call and no answer. I've sent a bunch of email and no answer. Sorry **** company. "

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1/5

2021-08-01

what a joke and rip off

"ordered a tonneau cover on 6-11-21. on 6-19-21 get an email with expected delivery of 7-22-21. on 7-19-21 get an email of expected delivery of 9-2-21. probably will gat another soon pushing it back even farther. they took my money instantly when i ordered . they sold somehing they didnt have and probably have no idea if the ever will. I order because i wanted it not because i wanted to pay for something and not get it. Will never buy from them again and will tell everyone i can to stay away from this rip off."

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1/5

2021-07-27

Waisted 3 weeks

"Waiting 3 weeks to revive an email that the order is been cancelled. Won't receive the item at all. On top of that and extra week and counting still haven't received the $400 refund"

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Rep reply posted 2021-07-28
A rep from RealTruck, RealTruck.com, has responded:

“I am terribly sorry to hear about the experience you had with us. Please respond back with your email, order number or support ticket number so that I am able to escalate your refund. ”


1/5

2021-07-16

Lousy

"No one will respond. Customer service is lousy"

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Rep reply posted 2021-07-28
A rep from RealTruck, RealTruck.com, has responded:

“Hi Tim,

I am very saddened to hear about your lack of support with your order. Would you please provide me with your order number or email so that I can escalate this case for you. ”


1/5

2021-07-10

Wrong items / Defective Parts / POOR Service

"Ordered mud flaps front/rear for non factory fender flares received rear correct front for fender flares had to wait another 10 days. Ordered step bars not enough nuts and bolts, pass side ok drivers side bar missing nut in the tube to connect to frame hardware. R T says manufacture issue after sending 4 pics to prove issue and 9 emails to figure out what’s going on, the fix is R T sending a blank step with rubber pads for me to stick on where I need them. Asked for a return label to send steps back and was rudely told that’s not going to happen, and the Non Customer Service person Charranda closed the ticket as resolved. Still don’t have my step still waiting. Please, please, for peace of mind, find another company to buy truck parts from. There are many companies other than R T that sell the same parts you want for your hot rod. "

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1/5

2021-07-07

Lift kit

"Stay away from real truck half your parts will be missing and customer service is terrible"

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3/5

2021-06-23

(단 한 번의 가입이력이 없는 신규회원에게만 지급되는 쿠폰입니다.)

" 신규회원 가입축하 쿠폰 https://wooricasino24.com/ (단 한 번의 가입이력이 없는 신규회원에게만 지급되는 쿠폰입니다.)

매 주 최대 10% 루징 쿠폰 (최대 500만원의 루징 쿠폰 매 주 지급)
활동쿠폰 지급

첫 입금 보너스 쿠폰 지급 (양방 및 시스템베팅 악용자가 많기 때문에 입금 보너
"

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1/5

2021-05-11

No Refund

"6/14/21 Its been another month and still no refund. They have had my money for 3 months now.. They should have to pay me interest.
Ordered bumper step and running boards. Got bumper step, but after 3 weeks canceled the running boards and ordered those from another company. Got notice on the day I received the running boards, that RealTruck was shipping the running boards that I had canceled. Called and their excuse was that they couldn't cancel the shipment. Refused the shipment and sent it back. It has now been a month and no refund. This is not a reputable company. Buyer Beware when it comes to using this company.
"

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Rep reply posted 2021-07-01
A rep from RealTruck, RealTruck.com, has responded:

“Hello Marie,

We apologize that the manufacturer still shipped your order even though they confirmed it was canceled. Due to the dispute that was in place, we could not refund you until the dispute was solved. You have been refunded in full. I am sorry for the frustrating experience that you had. ”


1/5

2021-06-13

Order elsewhere

"Ordered a tonneau cover expecting it to ship the next day as the web site stated that it qualified for rapid ship, and would ship the next day. After two weeks I finally just cancelled the order as it still showed "pending", has been several days and it appears the competency level for returns matches that of their shipping. If I would have known they were in the running for worst company ever I would never have even visited the web site. Do yourself a favor and don't believe their lies and do order from ANYWHERE else!!"

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2/5

2021-05-13

Great parts, great price, FOREVER SHIPPING

"The first time I ordered, (running boards) it took two weeks to receive my order. This time I ordered, (a tonneau cover) still waiting.... ordered 4/18/21 estimated arrival date 5/21/21.... they are cheaper than everyone and have free shipping, but if I knew it would take over a month, I would have paid more elsewhere... hope you’re not in a rush. "

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