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Product & services pricing
4.00/5
Chance of future purchase:
4.24/5
Shipping & packaging:
3.85/5
Customer service:
4.38/5
Return/Replacement policy:
4.21/5

5/5

2021-12-17

Excellent from sales to customer service!!

"Everyone from sales to customer service was more than amazing! I would definitely recommend and shop again."

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5/5

2021-12-14

Review

"Response, service and pricing were exceptional "

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5/5

2021-11-30

Great Price

"Very satisfied with the price for the 2022 Ford Maverick Tonneau Cover. It was on sale for Black Friday and I also received another 10% discount when I chatted with the online rep."

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2/5

2021-11-30

Christmas present foiled!

"I finally found a gift that my son was going to love and be completely surprised by only to have the package delivered with a shipping label affixed to the original box clearly showing what is inside!! I guess that's why Amazon is the preferred shopping platform - they clearly tell you if the package comes in the original container and ask if it's a gift so they can re-package it accordingly. Lesson learned!!"

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Rep reply posted 2021-12-01
A rep from RealTruck, RealTruck.com, has responded:

“Hello Jeanine, I am very sorry that your surprise did not end up like that. We have to thank you for your feedback! Your opinion matters to us in order to help improve our services for our customers. ”


5/5

2021-11-29

Chat session solved it and made the sale.

"Not much to tell. Chat got me to the best solution and extended a black Friday discount. Wonderful"

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5/5

2021-11-18

Great experience!

"I went back to RealTruck based on my previous order from them and I was not disappointed! The order process only took a few minutes, the order was shipped the same day and is due arrive via FedEx and scheduled to arrive only 48 hours later.
"

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2/5

2021-11-12

Customer service very confused

"Bought running boards. Boards are great but brackets are missing hardware. Big runaround and lots of time trying to get hardware. Everyone there seems so confused. Made me buy another set of brackets to get hardware but now the tell me they can’t get brackets due to backorder. Several phone calls and emails just to discover I have to return the whole thing. "

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Rep reply posted 2021-11-15
A rep from RealTruck, RealTruck.com, has responded:

“Hello Steve, I am terribly sorry for the frustrating shopping experience that you have had. Please provide me with your email, order number, and or support ticket number so that we can provide a more streamlined process for you. ”


5/5

2021-11-12

Running Board Purchase

"Ordered my running boards and had them in 2 days. Went to install them and discovered 1 was damaged. Called in to report the problem and was very satisfied with customer service. Sent in pictures of damage and within promised time I had replacement on the way. Only problem was instructions showing difference between left and right side the drawing was a little too small. Once I got my reading glasses on and studied very closely the instructions were clear. Definitely recommend."

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1/5

2021-10-25

Real Truck? Fake Site!

"This company is nothing but a front for a scam. If you actually purchase anything from them you'll get an email confirming and that's the last you'll hear from them. If you reach out and contact them to inquire you'll be told 7-10 days and your order should ship. you'll wait 7 to 10 days and then when you call them or contact them again you are told your order is not in stock and they're going to have to cancel your order. Good luck getting your money back. I personally am not waiting I'm immediately initiating a charge back on my credit card. Scam Mother#$ckers."

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1/5

2021-10-07

They send you the wrong item then never answer

"Their website says in stock which is a lie, i bought a rhino safari roof rack and it says shipped but never recieved a tracking number and they automatically close my dispute as problem solved which is not solved at all!! I still never recieve my correct orders and if you do get something from realtruck.com it is the wrong item. My purchase was through affirm and they took months and months to respond back and finally ruled in my favor with all the evidence i had sent to them and now i do not have any payments. All items refunded."

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1/5

2021-10-07

Been five months of being patient and still no bumper

"Been almost four months of being patient. I paid a them over $1700 and been given multiple promises on an expected delivery date. I’m getting super nervous about having trusted a company that has so many horrible reviews by customers having the same experience as I am. Seriously don’t know what is going to happen yet. Wish I would have read these reviews before purchasing. "

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Rep reply posted 2021-10-11
A rep from RealTruck, RealTruck.com, has responded:

“Hello, we apologize that your order has not been fulfilled yet. Manufacturing lead times are very extended at this time for various reasons from a shortage of supplies, workers, and shipments. Please reach out to me at melissa.huffman@realtruck.com with your email, order number, or any support ticket numbers you may have so that I can better communicate with you. ”


1/5

2021-10-05

Poor customer service

"I ordered a dashboard topper in August and was told it would be delivered in September. Delivery was then moved three times and now sits at November 6th. So why do they promise products they don’t even have? This product doesn’t yet exist. I talked to the customer service person five times and her supervisor couldn’t come to the phone because they were in a meeting. I found that after sitting on the phone for ten minutes waiting. Poor execution and won’t order from them ever again.
"

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Rep reply posted 2021-10-06
A rep from RealTruck, RealTruck.com, has responded:

“Dashcovers are a made-to-order item and not typically in stock. Our lead times are listed on our website. We apologize for the technical issue when your order was first placed, causing the order to not go through to the manufacturer. This has since been fixed. You can read more about our ordering process here: https://realtruck.com/order-information/”


1/5

2021-10-01

Do not buy from this site!

"Placed an order. Called 3 different times to confirm the tires were in stock ...hold time for a customer service rep is HOURS! Got rep on phone who supposedly called warehouse and confirmed tires were available....but told me it could take 7-10 days before they ship. Waited 10 days. Chatted with rep on website who told me she has no idea why my order still hasn't shipped but someone will follow up with me in ANOTHER 2-3 days. TWO days later I get an email that my order can not be filled and it will be ANOTHER 7-10 DAYS to get my money refunded! So basically they took my money and are holding it interest free for a month for a product they never had in the first place and then they lied about it. Total scam! Stay far far away!"

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Rep reply posted 2021-10-06
A rep from RealTruck, RealTruck.com, has responded:

“Hello Kelly, we are sorry we were not able to fulfill your order. Due to current circumstances, inventory is very fluid. While we try our best to provide accurate inventory information, this can be changed at an instant before your order is fulfilled. You can read more about our ordering process here: https://realtruck.com/order-information/”


1/5

2021-08-17

Items are never "in stock"

"Ordered a shock said I stock. It was not. They couldn't even get it. They won't refund my money had to file a claim with my credit card company. Don't buy from these people they are liers. They have nothing but a website and a phone line. "

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1/5

2021-08-17

No customer service

"Ordered a Tonneau Cover and the expected ship date keeps getting pushed back. I've tried multiple times to call and no answer. I've sent a bunch of email and no answer. Sorry **** company. "

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