"this company is a crooked as a country road. you would think that the people who represent themselves as customer service
would endeavor to take pride in their work. the opposite is true. they must have trouble sleeping knowing customers are being lied to daily. sad."

"It's been 2 weeks and I haven't received my shipment, no one answers the phone and the chatting option is just a run around and I never get a response, They were quick to take my $1000 but now I can't get my bed cover
"

"I wish I would have read these reviews before buying a tonneau cover from RealTruck. The cover arrived damaged, which happens, but I expect the company to quickly take care of the issue. All I got from the customer service representative was taking down the information and telling me an agent would contact me, but couldn’t tell me when. It has now been 5 days and still haven’t heard a word and have $1000 cover sitting in my garage unable to be used. I sent a reply message to the representative asking for an update and have been completely ignored. Will NEVER use this company for anything ever again and be you to not order from them either."

"So I ordered a set of Fender flares for my 07 1500 GMC Sierra, after waiting a week when they said 2 day shipping I received my order and it was wrong (1999-2006) and didn't come close to fitting my truck, this is now week 3 of arguing with them and then saying they will email me a return label within 24hrs and never doing so FOUR TIMES***, I will never buy another product from this loser company and I would have settled for just the correct flares but now I have no interest in a correction because after 3 weeks I took my business elsewhere, I want my money back. "

"I purchased a set of Westin step bars in October of 2019. In March of 2020 I noticed some cracking in the powder coating. I was nervous after reading all the horrible reviews on Real Truck and didn't expect any results. I contacted Auto Customs, a subsidiary of Real Truck, who shipped the bars and started a claim with Tim. Soon Brittany contacted me by email and I sent some pics of the cracks which she forwarded to the Manufacturer (Westin). The next day she emailed me with a message from Westin that a new set of bars would be shipped out within 24 hrs. Got them the next day!!! Thanks Real Truck for the great service!!!! "

"Go elsewhere unless you want to be shipped the wrong product and then get terrible service."

"Order weathertech no drill mud flaps missing clamps to install can not even get a call back from real truck I will never buy from them again
Very unhappy
Terry Nagy "

"I should have read the reviews. I ordered two Gator Trax Tonneau covers over 2 weeks ago. One shipped and the wrong item all together and the other hasn't shipped at all. I've spoken with 4 different customer service people, left messages for 3, sent 6 emails and I get a new ticket number each time, no call back and no answer to the wrong item shipped. Don't use this company! "

"I ordered a grill guard at least half of the mounting hardware was missing I called real truck to have them send me my mounting hardware they said they would it's been well over a week and I have not got a single response I sent them a few emails asking if they could give me some kind of update they I have yet to say a single word Apparently they is take your money and run this might very well be the worst company I have ever dealt with in my entire life not once have I had a company just completely blow you off and not say anything for the love of God do not use these guys there is Thousands of other off road companies out there and I bet you money every single one is better!

READ ON...

it's now been over a month and they refuse to respond to me at all the geniuses in the call center just say an agent will contact me... well they sure haven't I got mad and sent a pointless email and call saying I was fed up with them I just wanted to return the item but it was pointless because they dont respond anyway I hope with all my heart this company goes out of business.... I feel sorry for anybody who makes the same mistake I did and buys something from them.
"

"I ordered caliper covers for two cars and ended up cancelling the order the same day. The more I read about the covers the more it appeared they were cheaply made. I spoke with Aaron at Real Truck Saturday 1/18/20 and he told me to reply to his email saying "please cancel my order" and the order would be cancelled and my $528.88 would be refunded. Monday 1/20/20, I received an email that the covers had shipped. I called and was assigned to Trystin and she informed me that Aaron was in sales and her dept is separate. She said she would send me an RMA and when I shipped the covers back they'd start the refund process. I was upset that they evidently have no internal communication. After several phones and emails she finally sent an RMA. I sent the covers back on the 2/4/20, It is now 2/12/20 and still no refund. So they've held my money for 25 days on an item that never should have shipped in the first place. I will NEVER deal with this company again. Terrible customer service!

I've just started the dispute process with my credit card company since Real Truck is NOT going to refund me. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!"

"I purchased a tonneau cover for my husband for his birthday. While it shipped quickly, it was not the one he actually wanted. I did not get an email order confirmation, for whatever reason, so tracking down my order # was my first challenge. But the RETURN process is a joke!! I have attempted to do an online chat with the company THREE TIMES, which gets me NOWHERE. I have spoken to their customer service TWICE and all they say is that a ticket has been created and someone will contact me in 1-3 days (possibly longer), to go through the return process. Have you ever heard of a return process like that??? I suspect they will eat up my 30 day window with me chasing them down, all so I then can't return the item!! I should be able to talk to the person with customer service, or on the online chat since they offer it, and have it taken care of immediately! I didn't bother looking at reviews for this company, but I sure wish I had! BUYER BEWARE!"

"I placed an order over the phone on JANUARY 3rd. The item was just under $250 (truck bed gate divider). They charged my card immediately! Who does that these days? Unfortunately, I waited until January 11th to contact them. The person on the phone said to hold on and he would check on the order. His response was "it will ship from the manufacturer on Monday" (2 days later). When I did not hear anything about the item being shipped, I contacted them. I cannot believe it is February 4th and I just received an email from them saying the ticket has been resolved. I filed a dispute with my credit card bank and sent Real Truck an email requesting cancellation of my order - ON JANUARY 20th! When the bank heard about the details and all of the documentation I had they immediately did a provisional credit to my account. It is much easier for me to include the email I just sent to the person at Real Truck for you to read and see the details of what transpired. Here is that email:

I was sitting down to trash you guys when I saw this/these emails. I will be adding to the horrendous “reviews” that we found. Too bad I didn’t see them before I tried to order from Real Truck. Resolved? RESOLVED? You say this 15 days after I asked you to cancel the order…which was 15 days after I filed a dispute with my credit card people – which was 25 days after your email where you said you were going to “follow up with the manufacturer to get a shipping date” – which was after Cieryna could not contact the manufacturer…and her email to me read (partly) “Your case has been assigned to one of our World Class Customer Loyalty Specialists. They are doing a little research and will be in contact soon! A “LITTLE” research? “SOON”? “World Class Customer Loyalty Specialist”? It is laughable that you send an email stating that the request has been resolved 22 days after I filed the dispute with the bank!

And the additional email that reads “Your ticket (XXXXXXX) status has been updated to solved. We hope that we were able to answer all of your questions and concerns in a satisfactory manner!"

“Solved”? “We hope that we were able to answer all of your questions and concerns in a satisfactory manner!” Are you serious? You answered NOTHING from the day the ticket was opened.

I found two sites where I can leave a review. You can be sure that I will be letting people know this story.

Real Truck sure looks like a serious scam operation."

"My last purchase of many was for a K & N cold air intake. The one that I received was slightly different than the one I needed but Danielle came to the rescue and overnighted me the right part. Parts you can count on and service you can trust."

"I ordered a rack for a work truck on 12/30/19. On 12/31 I received shipping confirmation. On 1/03/2020 I received an email that it was delivered. I looked around and could not find it anywhere. When I tracked it the site said it was delivered to New Jersey. I live in Virginia. Long story short, I was transferred to three different customer service reps who kept asking for photos of the damaged rack I did not have. Now its it's 1/27/20 a month has gone by and I still have no rack and a new rack has not been ordered. I finally just asked them to cancel the order. "

"The website doesn’t give any information on your order. Tracking never works,no emails when you’re item ships. Somebody needs to close this place down it’s a joke! "