"I am not going to call them a scam nor a sham but what I will say is that they are irresponsible as a company and that they don't honor their customer. Go somewhere else to purchase your truck product because after all the bad reviews that have been written about RealTruck.com you should think twice before purchasing from them. "

"I ordered tonneau cover in May 2020, but as of Sept. 2, 2020, I have not received it and they already charged. It appears they were once a good company, but something about COVID-19 impacted their company and they aren't being truthful about products they have and don't have in the inventory. I recommend you submit a complaint with the North Dakota, Florida, Michigan attorney general office, as well as FBI and FTC. Realtruck is registered in North Dakota, their parent company, THI E-COMMERCE, LLC, is registered in Florida and have principal mailing address in Michigan. I'm in contact with the attorney general's office and they say they haven't heard any complaints about Realtruck, so the more people who complain, the more they will look into it. I believe they are breaking the law with fraud, misrepresentation, and collusion. "

"Absolute scam... If you know you want a product 1000% go ahead they have nice stuff but if you change your mind or find a better deal game over. Customer service will straight up avoid you or use stall tactics in order to be unable to cancel your order and steal your money. They don't call you back and if they contact you it's not which ever preferred method you requested... Stay far away from this place I'll be calling my bank to dispute but I can see their little borderline illegal wording in their fine print..."

"I will provide an honest review for my recent experience, as this company deserves fairness.
I have purchased Gator retractable cover on their website. I didn’t know that they honor and provide discounts to Military Veteans and have completed the purchase. Shortly after, within a few hours, I found out that they offer a discount of 10%. I contacted Real Truck via chat and spoke to Greg G. I have told him that I placed the order and wanted to know if they can still apply the discount. Greg and the company went above and beyond and made sure that the 10% would be refunded to me. Normally, once you place the order - there is no way to get the discount. The company also sent me the items and I have received them within a few days. Fantastic customer service, top quality products and great prices."

"This company is an absolute joke 0 customer service and pray to God you don't get sappora to help you! "

"Ordered this in July, it’s now August 8th. Received a estimate shipping between Aug 3rd and 8th, only for it to be changed again to Aug 10th through 15th. Poor customer service as you never talk to a person only a automated system via chat. They take your money and then fail to let you know item is back ordered. Filing a official complaint with BBB and seeking dispute with my bank. Sorry excuse for a reliable company. The absolute worst I’ve ever dealt with. "

"I purchased a truck tent. After a week, I contacted. It took 10 contacts, 22 days and endless grief before they announced that the truck tent was on backorder and they needed to cancel. I never write bad reviews but these guys changed that. "

"Ordered a truck shield weeks ago, no shipping product by real truck, took my money with no problem but refuse to ship product, sent several emails and no replies, tried to call and left several messages and no return calls. It is apparent this company is stealing peoples money and not shipping products ordered. my last alternative is to file a complaint with the better business bureau, and file a fraud scam with my credit card company against real truck."

"Worse online purchase experience ever!!! Buyer beware, wish I had done a cursory review of them prior to making the purchase. Now the gift I bought for my wife is a month late. Real Truck truly ****!"

"Is this even a real business?!? 10 days after placing an order, no shipment confirmation / tracking email has been sent. tried checking on order status online - no response to inquiry. Tried calling RealTruck (10AM Monday), the automated phone system said due to high call volume, the wait was 2.5hrs - BS!
Called credit card company, had them reverse the charges."

"Don't order anything from these clowns! They have the worst customer service and will not take care of you if your order comes in damaged!! I ordered a set of 4 fuel revolver wheels and one of them was damaged. After chasing them down for over a week I get a notification telling me essential I'm stuck with a damaged wheel that isn't safe to drive on and they aren't going to help me at all!! What the heck am I suppose to do with 3 good wheels?? Highly upset with both RealTruck.com and Fuel Off-road for their poor customer service and not standing by their product. Is asking for a safe wheel so much to ask for?? I should have just went through another company that will take care of their customer instead of purchasing here. I won't ever make that mistake again."

"Late December 2019 I ordered a BAK Revolver X4 Tonneau cover for my 2016 Chev 3/4 ton, 8ft box. I got the cover in reasonable time. The rails were damaged by the shipper but I just straightened them with a plastic hammer.

The cover didn't fit properly, and, after a lengthy period of trying to get RealTruck to fix it, I asked to return it. Once I asked to return the product, the RealTruck support stopped responding to any further email.

The problem with the cover was that it was about 5/16 too short. There was a gap at the tailgate that would let water run in, and enable someone to unlatch the cover by poking a stick or screwdriver into the gap.

The problem with RealTruck support is that they are not equipped to deal with complicated issues. If you are missing a few nuts and bolts they can probably handle it. But I was basically asking for a design change to make the cover fit. I have no idea what they were saying to the mfgr. about my problem. I asked to talk to the mfgr myself but no luck. A few months into it, they said they were sending me a replacement cover. I asked them to please, before shipping it, to tell me what changes the mfgr. had made and why they think that this will fix the problem. No such luck: they said they could not ask the mfgr. about what had been done. I received a cover that was 1/8 longer than the original. The 1/8 was probably due to production tolerances, not a design change.

Timeline:

Jan 3: received order
Jan 7: reported to them that the cover did not fit properly
Jan 7 - Mar 17: Many back and forth email about the problem. Mostly asking for pictures and measurements of the cover. I sent quite a lot of detail about what was wrong with it.
Mar 17: They shipped a replacement cover. Instructed me to destroy the old cover instead of returning it.
Apr 1: I reported to them that the replacement cover did not fit. This resulted in a new ticket#, and further requests for pictures, measurements etc.
Apr 3: Support told me that the problem was "out of our hands". This is a bit ambiguous but I took it to mean that they were not able to fix it.
Apr 4: I asked to return the product for refund. Asked if I should destroy the product or ship it back.
Apr 6: Got a reply saying the returns-dept. would contact me. This was the last email reply from them.
Apr 17-18. After no further contact from support I sent a few email to try and solicit a response from them. These were all ignored.

Following this, I tried filing a dispute with my credit card, but this was rejected with the reason that I had waited too long to file the dispute and that I had not returned the product as promised. This is a little annoying as I never claimed to have returned anything. The dispute attempt was a long shot anyway.

Anyway, I am now 1000 dollars lighter and I will have to see if I can adapt the Revolver X4 to my truck somehow. Or, try to sell it at a loss or just send it to the dump.

I will not do business with RealTruck again.

If you want to roll the dice with RealTruck, I would advise:

1) If you have any trouble requiring support, don't let them string you along for any length of time. Make sure you know the date cutoff for returns, and don't let them stall you past this date.

2) If you have an issue with product design (something doesn't fit or work as promised) return it for refund right away.

3 Use a credit card, and dispute the charge asap if they stop communicating with you when you try to return your product.

"

"DO NOT BUY FROM THIS COMPANY! They shipped me a non-fitting item. I called their 'Customer Service' to request a return. A week later no reply so I called again and waited on hold for an hour and a half for an agent that I suspected would never answer. So I eventually left another message that likewise was never returned. Fortunatly I paid with a credit card and not a debit card or else I would be stuck."

"Does not stand behind what they sell"

"RATSSSSSSSSSSSSSSSSSSSSSS
"