"Reached out though the online chat to confirm availability of some bed rails for my GMC Sierra. Online chat confirmed they were in stock, and I should have them within a few days. I paid for the product and away we went. Two weeks goes by - no product and no shipping information. I reach out to support - "Sorry, product was back ordered, wait another two weeks". So, I wait another two weeks - no updates, and no product. At this point, I had waited for over a month and advised them to either deliver the product or refund my purchase. They choose to do neither. I finally had to submit a charge back through my credit card company, who after researching the issue agreed with me and refunded the full amount. Through this entire process Real Truck never once tried to make things right with me, nor even apologized for the issue. Highly recommend you spend your money elsewhere."

" I work in a Napa auto parts store and have for many years. Im very familiar with this industry. Realtrucks policy is take the customers money 1st then see if we can even get the part. They have no ethics, there customer service specialist said to me "we can only keep ur money 5 days after we find out the part u ordered has been discontinued" its 12/30/19 and i have still not gotten my refund"

"I purchased a high-quality seat cover and was received a poor quality imitation. The return policy requires three levels of customer service authorization and they also call you to convince you to exchange it for another one of their crappy products."

"Placed an order December 9th for seat covers as a Christmas gift. Received an email confirming my order. Nothing back. Have tried numerous times to reach them and nothing. I did not see these other negative reviews or I would have never of ordered. I will be filing a claim to get my money back through PayPal. DO NOT ORDER THROUGH THESE RIP OFF PEOPLE.
"

"Ordered running boards on 12/4/2019. Was told they would ship in 6-10 business days which would be the 18th On the 19th was told to wait another day. Don't buy from this firm."

"I ordered a bed liner and a cover at 10Am on November 27th, 2019. I cancelled the order at 12:20 the same day. I received an email that my order was processed and that they already shipped the product, which I found strange. I asked for the tracking number and they said that they wont have it until the next day from the shipper. I thought that was strange. The next day I received the tracking info and my packages were picked up 4 hours later. After contacting the company, I was told that i would need to go through the return process. I never accepted delivery and here we are on December 17th that I have not received a credit. BUYER BEWARE!!!!! "

"My wife ordered me a grill guard for Christmas. She placed the order in 11/28/2019. We received the confirmation of the order by email. Then nothing. Any other company we’ve ever ordered things from, it’s been 2 weeks max and the order had shipped. But nope, not this company. I called over a week ago and the rep blamed the manufacturer. Which tells me they sold something they didn’t have. Now frustrated I look into more customer experiences. And behold.. nothing but bad reviews. A lot of people being told the same thing. It’s the manufacturer last fault. I call BS. You don’t sell something you don’t have. Plain and simple. No other company has this problem. I’m currently on hold waiting for their “customer service” to answer. I’ve been waiting for almost 40 mins for someone to answer. Pretty pathetic. It doesn’t even take this long to talk to someone at the IRS.
Hey real trucks... if I don’t get an answer in the phone with a valid reason why my order hasn’t shipped, I’m going to my bank today and filing fraud on the charge. Cause I’ve also seen the reviews from people that can’t seem to get a refund from y’all as well. "

"Purchased pair of shocks, then found cheaper at 4wheelparts. Called Real Truck before they shipped to see if they would honor their “beat competitors prices” promise. Customer service said she would look into it and assigned ticket #, said customer service would respond soon. Talked to order dept to about ordering other pair of shocks for the rear. Order taker would not beat 4wheelparts price, though he verified same item, lower price. Ended up purchasing shocks from 4wheelparts, and they lowered the price even more. Real Truck customer service never got back with me on the price difference on the first pair of shocks, even after I emailed an inquiry. Real Truck does not honor their word. "

"I first placed an order with your company Nov 24th order number 1978841 for Janet Reilley. We order three items and saw one was wrong and cancelled it the next day. I have talked with at lease 5 people at your company that promised me they would get my refund. As of today Dec 10th I have not received my credit. I re-ordered from your company on 11/26. the order number is 1983527. I finally received one item this week the other item still has not arrived. I am very disappointed in your company.
Everyone I have talked to has promised to resolve this and everyone has marked y complaint SOLVED. It is not and I do not appreciate this. I need for someone to call me in the next 24 hours or I will be reporting you to the Better Business Beauru and I will be contracting my bank to pursue this as fraud. I will never order form this company again.

Janet Reilley Phone ***-***-****
***-***-****"

"Omg how long does it take too ship!!! Nobody knows anything in customer service!!! Lesson learned.....lets get this order done and be done. My god!!!!!!!!!!!"

"They do not handle the parts. Better to go straight to the manufacturer. I left a negative review on their website but it never got posted. They don't even do honest reviews on their site. "

"Awful Period. Did not ship my running boards then it took 3 weeks for a refund. The worst on the net*** WARNING***"

"At the moment I do not feel like giving any stars to real truck. Apparently their self acclaimed "world class support" is unable to give me an affirmative answer on my order status. It has been 5 days with no results. It seems they're focused more on advertising themselves than fulfilling orders. Orde"

"I ordered a set of running boards and received them in just a few days. BUT both were dented. The box was not so they shipped me crap! It has been 3 days numerous calls and emails and still no response or refund! Do t waste your time or money"

"purchased step sider for my truck. $700. Was told it was in stock and would be delivered withing 7-8 days.

The brackets were delivered in 7 days but no rail. customer service was of no help. they wouldn't contact the factory during our call. 3 days later i got a email that the remainder of the order shipped with tracking number but no eta.

i tracked through Saia. The delivery was scheduled for a week later. The terminal was in austin. the driver texted and gave me 15 minutes to contact him or there would be no delivery. i called him with no answer. he texted back saying he couldn't deliver. i called the local terminal and they indicated there had been no delivery to Llano yesterday. now the order won't deliver to tomorrow.

bad experience all around and no i see that this is the sorry type of review this company gets all the time. my bad..

happy holidays."