"Firstly, I don’t normally write reviews, but I had a particularly wonderful shopping experience. I visited the Rebag in Madison and a very friendly and knowledgeable woman, Hope, answered every question I had. She reassured my apprehensiveness to purchase secondhand luxury bags and was very patient and attentive. I can’t wait to return, I will look for her in the future."

"Last month I went to a store to sell my bag and I was lucky enough to work with Sabrina. She was very educated on the resale value of the pieces and was able to walk me through current trends and what would be the best way to reinvest in another luxury piece. Very impressed with her service! I would absolutely go back to visit Sabrina"

"First time shopping with Rebag and met Steph who was an excellent help!! Answered all my questions and helped me in deciding what bag to go with. I will definitely be back and totally recommend shopping with her. "

"I bought my dream bag two days ago before Rebag started the new promotion. I saw the email and reached out to the customer service asking if I can get a price match. RADA immediately replied me and told me she is working on it and later she told me that she escalated the query to higher manager and a few days later, I got the notification of refund of the difference! I am so excited and Rebag does have great customer service!"

"I really enjoy shopping with Rebag. I know I can trust the quality of their items and they have great prices"

"April helped me with an inquiry and texted me to follow up. She is the absolute best! The first product I purchased was quality. Can’t wait for the second to arrive! "

"I could only find the bag in the color combination that I wanted here. I feel I overpaid compared to other resellers, but I wanted that particular color. The bag was as described. I do like that I can exchange it, but I've been looking for 4 months for something else, but I can't find anything suitable. This site reseller is lacking and everything is overpriced in my opinion. Most items are many years old and there seems to be more accessories than anything. They do usually offer $200 off, but minus the $200 is what the same item would cost on other resale sites, so no real discount is given.. I'm going back to Fashionphile. "

"it was my first time on rebag, and since i had a minor question i figured it wouldnt hurt to try the chat. it was 11 pm at night, but APRIL answered right away. she was SO friendly, polite, and helpful that basically she (very gently and nicely) pushed me over the edge of hesitation to go ahead and make the purchase !! she sat with me without the slightest sign of impatience or irritation until 8 minutes before her end of shift. not only consignment website, just the. best. online. shopping. experience. ever. i wish i were a better writer to praise APRIL and do her the justice she deserves. APRIL APRIL APRIL

now i will wait and see how the item looks once it gets delivered ♡"

"One of the best consignment places I have ever experienced both online and text/call BUT everything came to a low rating at the physical store in Arcadia CA.

There was no one before or after me, and the two people who helped me out with my drop off were extremely rude. They did not like the fact I walked in without an appointment. Being a customer, I did not even have to explain why I was unable to make an appointment but because of their rudeness and to soothe ambiance, I explained that I live far and tried to come to drop off while I was near Arcadia and missed the confirmation message that says that scheduling an appointment is needed. And the guy who helped me out said "well make sure to read next time"...Rude from beginning to end. "

"The thing I love about REBAG is their items are amazing and authenticity is never a concern. I Laos love it that if I don’t love the item I can return it for a full refund or exchange it. No questions asked "

"About two years ago, I purchased a Valentino Allover Rockstud Dome Handbag at a resale shop in NYC. After a few searches of the internet, it didn't take me too long realize the bag I purchased was a fake. I was so disappointed. Fast forward to today, I was excited to find the real thing on Rebag. This particular bag came out around 2011-2012 and Valentino no longer makes it. The bag was labeled as in "Fair Condition". I didn't care, I just wanted the Authentic Valentino. Well, Rebag obviously has really high standards, as I would even argue the bag I received was in "Very Good to Great Condition." I can't wait to carry it! Thank you Rebag!"

"Both of these lovely women were very very helpful. I really really enjoy your website, and now hopefully with the economy picking back up I can enjoy it even more. But those two were wonderful!"

"I have been a client of Rebag for a couple years now. I am both a buyer and a seller. I became a buyer after I tried to sell them a bag that I thought was in great condition and to my surprise it wasn’t up to standard "

"This was my first time to use REBAG and Ryan Russikoff helped me through every step! It was so easy and there were so many options to choose from. The entire experience was great and I traded in my Chanel purse for another style as well as an LV make up. Both pieces arrived promptly and looked brand new! I will absolutely be using this company again and highly recommend it to all of my friends:)"

"I sold a pristine Louis Vuitton bag that had never been used, still had the tags inside, and was in the original dust bag. I have photos of the bag showing its condition. Rebag offered me $925 for it. So I sent it to them. After they "inspected" it, they claimed it had discoloration and scratches on it, which I have the photos to prove that it absolutely did not. I wrapped it inside the dust bag and in bubble wrap before putting it in the box. So they lowered the offer to $765. After this happened, I started looking at reviews of them online and discovered that this is their MO (no doubt to increase their profit margins, to make this kind of business profitable), they entice you with a big offer for your bag and then they invent a reason to fraudulently lower the offer after they have the bag in hand. Then they give you the option to decline the offer and get your bag back, but from what I read, sometimes the bag never makes it back to you and often the bag comes back to you with damage that it did not have when you sent it out. So I accepted their low-ball offer in order to avoid potentially ending up with a damaged bag or no bag at all, which I assume is what most of their victims do. I wish I had known what a scam this is, and I would have sold the bag online myself. Putting this out there so others don't make the same mistake I did. "