"I have been purchasing from Rebag since April 2019. I am a collector of Chanel and Valentino handbags. I have purchased over 20 bags. Every bag is exactly as described or in better condition than described. They have super helpful customer service. I get excellent service and reminders via text from Zeshan at the Miami location. Zeshan is ⭐️⭐️⭐️⭐️⭐️
If you are thinking of purchasing from Rebag whether you want it as a long term investment piece or just to carry for a couple months, you will be glad you purchased from Rebag! "
"My experience with Rebag:
I was looking for a Chanel bag for my Fiancè but had no idea where to start
after finding the rebag store in SOHO, As soon as I walked in Laura L. Greeted me with a bight smile and asked how she could help.
I described a few very general aspects of what I thought I was looking for and she took that info and immediately came across VERY knowledgeable and showed me a few things I might be interested in. She gave me great direction and helped focus my search on what I was looking for. She offered to take my email and number and stayed in contact following up, but not being aggressive at all, gently and friendly touching base and letting me know when sales were ahead of time & sending one or two things that matched what I was looking for.
After months of me looking and Laura answering my questions promptly and accurately I found an AMAZING deal on a bag my lady loved!
All the while I felt like I was keeping in touch with a friend hunting for a great bag at a great deal!
Thank you very much Laura for your time, patience, and help with everything!
-John"
"I am thrilled with my experience working with Julie at Rebag. She has gone above and beyond in both helping me with some bags that I wanted to sell as well as purchase. She is very responsive and follows through to ensure you are comfortable and happy with your purchase!"
"Rebag has been great!! From in-store to virtually, their attention to detail is exemplary. I have purchased several items from Rebag and plan to continue to use them in the future. The app is robust, easy to use. The customer service thru the app is excellent."
"Julie Vogel has helped me for many year and she is a rock star. Knowledgeable, helpful, extremely gracious and above all very honest. I frequently recycle my bags at Rebag because it is fast, efficient and I receive my payment within 24 hours. I would not hesitate in recommending them!"
"Great interaction and help!"
"I sold three bags directly to Soho and gave them to the manager Lauren. She made the process fantastic. She helped me send pics for the third bag. She worked make the process seamless and even enjoyable. I think she is excellent at her job and rather than send it in i prefer to hand it to her directly. "
"Laura from the soho store is the best. She is super helpful and responsive and not pushy at all. She helped me figure out what I needed. Rebag is lucky to have her !"
"I just received my bag and I am on the moon.
It was packed with love, and it arrived in spotless condition.
I may take it out for dinner tonight :)!
I feel extremely lucky to have found this beautiful piece.
And thank you as it feels great to pay a fair price for a preloved bag in such stellar condition.
I am seriously thrilled. I will definitely shop again on rebag and recommend your website.
Thank you!"
"The idea of selling and shipping a luxury watch was daunting for me, but in my moment of reluctance, Julie Vogel called and allayed all my worries. Her reassuring words made all the difference. A transaction such as the one I made could have potentially been discouraging, but they gave me the best offer and great service to boot. "
"Amazing products and even more amazing customer service. I’ve been a repeat customer for years and will always come back bc of the quality of service I receive. Bravo to the team - especially Lyndsee!"
"I had such a great experience at Rebag on Madison.
The manager was very kind and welcoming.
Oxana "
"I have been shopping with Rebag for years and it’s always been a great experience. Customer service is top notch. Steff always checks on my purchases and informs me of upcoming sales, she rocks!"
"I was having second thoughts on purchasing a super expensive item, however, Steff went above and beyond to help me so much, to the point she made me want to buy that and many many more!!!! I will be a returning customer because of Steff!!! She deserves alll the stars!!! ❤️❤️❤️"
"CARI was great! she helped me with my request so quickly. Loved the experience."