"I purchased the Pochette Accessoires Damier. It was described as ‘great condition’ but i thought it was excellent, which exceeded my expectations. Shipment was super quick. Very happy with the transaction! "
"After hours of googling several trips an few unhelpful unprofessional sales girls I walked out angry to get attitude when purchasing a 3k plus bag. After writing to head office about me encounter an “no” acknowledgement I gave it one last try. Back to Mall where I was blessed with a lovely helpful girl named Jen! She kept patience as we looked on line an narrowed it down. Not easy I’m very picky. The bag came on time in better shape than anticipated, I’ll go back definitely an refer Rebag but only because of an angle called Jennifer ,,,"
"Bought 2 bags at soho location. I shipped them to my house and a week later when there was no bag I called no one can locate it, no one calls you back, they are still holding my 4,000. Unprofessional and not one person reached out to rectify the situation!!!! Don’t buy here ever "
"The representatives were extremely professional and followed up with emails as to progress. They followed up with a better price on one of my bags. They answered questions and obtained additional photos on a bag I had interest"
"response is slow, wished it were more efficient and in a timely manner."
"I’ve been watching the bag and wallet I purchased for about 2 weeks. The items prices were lowered due to a sale and I couldn’t resist making the purchase.
I chose 2 items that were listed as Very Good because I wanted a quality without looking preowned.
When I signed up as a new customer I was supposed to get a welcome email with a discount promo code. I received a promo code but, it was after my purchase was already completed. I reached out to customer service and they readily agreed to apply the coupon code and refund me the difference (excellent customer service).
My items shipped 24 hours later and I had them within the same week of purchase.
I got a high-end designer bag and wallet for a fraction of the cost to purchase 1 item new. My items look brand new I’ve gotten so many compliments on them.
I will be a frequent buyer on this website going forward so satisfied with my experience."
"I’ve been watching this bag for months now and it finally went down to a price I could afford. It showed some stains on the bag but I wasn’t worried about that. Because it is Chanel bag I knew it was high-quality. I was able to clean up the bag and it looks great. I got a high-end designer bag for a bargain store price. I will be a buyer on this website going forward."
"The shipping label did not have my complete address. My building and apt number were left out. Shipping a $3000 bag, this was an extremely careless mistake. "
"My bag is gorgeous. I was nervous about spending five figures for a bag on a consignment website, but it is absolutely perfect. Thank you!"
"the bag i received was not what it was described to be. The hardware was so tarnished, and strap wasn’t even able to adjust to proper length. Some straps in the bag didn't even fit in the inserts that where supposed to fit. "
"I just purchased my first Celine bag and although it’s been used, it came in better condition than described!! Will definitely be buying from Rebag again. Their filters were also very very helpful!"
"I love my bag. It was considered Great condition but, I thought it was in excellent condition!! And super fast shipping. I am very pleased with my purchase. "
"I Didn’t have any problem with the Rebag, actually the product was much smaller than I thought and same price as a new one. Immediately I returned the product and I am waiting to be refunded. "
"My LV bag feels and looks brand new. My daughter paid $2500 for her new bag and I bought the same bag at Rebag for $1500 including shipping. What a great way to save money and still be fashionable. "
"I have bought and sold with Rebag for several years. In the beginning, I got less than what I thought a bag was worth, but it was at least fair. When I purchased a bag, it indeed looked in nearly new condition. My last purchase and resell was the end of the line for me. I purchased a Hermès Evelyne for $2500. In fairness, it was 7 years old, but in good condition. I did not like the leather, so TWO months later, I decided to resell. Please know that the price you are quoted within the six month flip period is vastly different than the cash pay out. In fact, it was $700 different! So, the price I was quoted was $1000, and ended up getting $840!! The bag did not look much different than when I got it two months ago, as there were imperfections when I first received it. I accepted those imperfections because this was a discounted second hand bag. I expected that. My quote implied that I ran over it several times with my car! Now, I can’t wait to see what they get for it! This is one way to go out of business. This poor practice will catch on. Their overhead may have gotten too high. I think they should go back to the core of who they originally were. They have my bag, but doubt my future business. "