"Called the 866-316--162 number no ever came on the phone "
"was quick to respond and gave awesome help "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a quick and helpful experience with us. Your feedback means the world to us, and we're here to assist you anytime you need!”
"This is a reorder of the same product that was unavailable two weeks ago"
“I understand your frustration with the unavailability of the product you wanted to reorder. We strive to keep our inventory stocked, and it's disappointing when items are out of stock. If you need assistance with your order or would like to know when the product will be available again, please let us know. Your feedback is valuable, and we're here to help make your experience better.”
"First time I ordered online."
“We're so excited to hear that you chose to shop with us for your first online order! Thank you for trusting us with your experience. If you have any feedback or questions about your order, we’re here to help and make your next experience even better!”
"The price quoted on the webpage was $129.99, but when in the cart it showed $149.99. I called and was told that this would be addressed by the tech department. They called me back today and assured me that even thought the price in the cart was higher, my card would be charged the lower amount shown on the webpage. I have placed the order, and will now see if the proper charge is applied."
“Thank you so much for your review! We're thrilled to hear you reached out to our tech department and received confirmation about the pricing. We understand how important accurate pricing is, and we appreciate your patience as we work through this. We're excited for you to receive your order and can't wait for you to enjoy your purchase at the correct price! Keep us posted on how everything goes!”
"Keying in the order and the payment process can be a little scary for the tech-challenged senior, such as I. Done with ease — no threat here! Whew! I feel quite accomplished."
“Wow, thank you so much for your fantastic review! We’re thrilled to hear that you found the ordering process easy and accessible. It’s wonderful to know that you felt accomplished after your experience! Helping everyone, especially seniors, navigate our site with confidence means the world to us. We’re here to support you every step of the way! Keep shining!”
"I appreciate the value and the product. But navigating the website and attempting to create an account was unsuccessful. I was trapped in an endless circle and finallly had to sign in with my google acct."
“Thank you for your feedback. We're glad to hear that you appreciate the value of the product. However, we truly apologize for the challenges you faced while navigating our website and creating an account. Your experience is important to us, and we understand how frustrating it can be when technology doesn't work as expected. We will look into the issue you encountered to improve the user experience for our customers. If you need any further assistance, please don’t hesitate to reach out.”
"Checking out was a nightmare. The app kept putting in Minor Islands, USA, on its own. I had to remove it about 4 times, at least, and it jacked up the shipping costs tremendously as well. I think this website needs to be revamped."
“We are sorry to hear about the difficulties you experienced during the checkout process. It’s frustrating when technology doesn’t work as it should, especially when you're trying to get a product that meets your needs. Your feedback is important, and I understand how a smooth checkout can significantly impact your shopping experience. We are constantly working to improve our website, and your comments will certainly be taken into consideration. If you have any further issues or need assistance with your order, please let us know how we can help.”
"Im so thankful i found this site!! Awesome and quick service! "
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our service. Your satisfaction means the world to us, and we’re grateful you chose Rehab Store. We can’t wait to serve you again soon!”
"I found exactly what I wanted in under 2 minutes. "
“Thank you so much for your fantastic review! We're thrilled to hear that you had an easy shopping experience and found exactly what you were looking for so quickly. Your satisfaction means the world to us, and we can't wait to help you again in the future!”
"Simple, easy to use website, great prices!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to use and our prices great. Your satisfaction means the world to us, and we can't wait to serve you again!”
"You guys are the greatest "
“Thank you so much for your amazing review! We're thrilled to hear that you think we're the greatest! Your support means the world to us and motivates us to keep delivering the best products and service possible!”
"Thanks for the great price. You beat out Amazon."
“Wow, thank you so much for your fantastic review! We're thrilled to hear you found a great price with us. It means a lot that we could stand out against Amazon for you. Your support motivates us to keep providing the best value!”
"The website was easy to use. I found the nebulizer cups my husband needs."
“Thank you so much for your feedback! We're thrilled to hear you had a great experience finding the nebulizer cups for your husband. It means a lot to us that our website made your shopping easy. We can't wait to serve you again in the future!”
"I have been out of pickleball for 2 months due to spraining the same ankle 2x.
It is so good to have the support of the ankle brace to get back to playing again! Thank you!"
“We're thrilled to hear that you're back on the pickleball court! It's fantastic that our ankle brace is helping you regain your confidence and support. Your journey inspires us, and we’re so grateful for your feedback. Enjoy every moment of your games!”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“I’m sorry to hear that you’re having trouble getting the return authorization number and that you couldn’t reach us by phone. Your experience is important to us, and I understand how frustrating this must be. Thank you for your patience, and we’re here to help resolve this issue.”