"My question was answered quickly and with the detail necessary to make my choice today"
"Checkout experience was unacceptable. It was not allowing me to enter a CC number, spent way too much time trying to get it to work, but finally did learn the secret, which was to press tab between fields. Also!!!! Web site is lacking in detailed product descriptions. I’ve had to call your company twice now and it’s really not a good experience. It was difficult to communicate with the guy who answered & also difficult to get an answer to my questions. Service is SLOW! "
“I’m sorry to hear about your frustrating experience during checkout. It’s important for that process to be easy and efficient. Your feedback about needing to press a tab between fields is valuable, and I will make sure to pass it along to our web team for improvement. Additionally, I understand that detailed product descriptions are crucial for making informed decisions. We’re always working to enhance our site, and your input will help guide our efforts. Thank you for bringing these issues to our attention.”
"Was able to get in, find what I wanted, and get out in just a few minutes."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our navigation easy and that you were able to quickly find what you needed. Your time is valuable, and we’re glad we could help you get in and out efficiently. We appreciate your support and look forward to serving you again!”
"I thought $9.95 was high to ship one pair of orthotics"
“We truly appreciate your feedback! While we strive to provide quality products and services, we understand that shipping costs can sometimes feel a bit high. Your input is invaluable as we continuously work to improve. Thank you for choosing us for your orthotic needs, and we hope you enjoy your purchase!”
"Not computer savvy..was easy to navigate website."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate. It's great to know our service made a positive impact on your experience! If you have any questions or need assistance in the future, we're here to help!”
"I purchased two grippers to help my husband reach hard-to-grab items due to his hip issues. I loved that I had many options to choose from! This is not an item easily found with the features I was looking for, so I'm grateful that the Rehab Store had what we needed at a reasonable price!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the perfect grippers for your husband and that our selection met your needs so well. It's great to know we could provide a solution that isn't easily found elsewhere. We appreciate your support and are so happy to be a part of your journey toward making life easier!”
"old belt was great, but it had #4 on it. could not find 4 now. will try #1. hopefully is same as old belt."
“Thank you so much for your review! We're thrilled to hear that you loved your old belt! We totally understand how important it is to find the right fit, and we're here to help make sure you find just what you need. If you have any questions about #1 or need assistance in comparing it to your previous belt, feel free to reach out. We're excited for you to try it out!”
"Ordering process was easy, price was good....we will see how the delivery goes!"
“We're thrilled to hear you had a great experience with the ordering process and found our prices to your liking! It's wonderful to have your support, and we can't wait for you to receive your order. Thank you for trusting us, and stay tuned for an amazing delivery experience!”
"I love this store. They have everything you could possibly need, and often times are better prices than Amazon. Shipping is great and I love getting coupons to apply to my purchases. Thank you."
“We’re thrilled to hear you had such a fantastic experience! It's wonderful to know you found everything you needed at great prices. We strive to offer competitive pricing and amazing products, so your feedback truly makes our day! Don't forget to keep an eye out for those coupons for even more savings. Thank you for being such a valued customer!”
"Immediately found what I was looking for and ordering was a snap."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found exactly what you were looking for and had an easy ordering experience. It's always exciting to know we could make your shopping journey smooth and enjoyable. We appreciate your feedback and can't wait to serve you again!”
"I did not interact with anyone."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a positive experience, even without direct interaction. Your satisfaction is our top priority, and we appreciate your support! If you have any questions or need assistance in the future, we're here to help!”
"Too many domain names cause issues with password managers and it seems like prices for same products can differ by about 100% depending on whether I go to rehab-store.com or healthproductsforyou.com and there's also hpfystores.com!
When I found my password manager got confused and didn't save my password I tried resetting the password, but never got an email to allow to do that. I tried registering again using my valid email address: ****@**** and the form responded claiming the address is incorrect. "
“I’m sorry to hear about the difficulties you've experienced with our websites and the issues with your password manager. We understand how frustrating it can be when passwords don't save correctly or when you're unable to reset your password.
Regarding the different domain names and pricing, we try to provide a variety of shopping options, but I know that can sometimes lead to confusion.
For the email issue, please double-check the email address you are using for typos, or it may help to clear your browser's cache and cookies. If you're still facing challenges, I recommend reaching out directly to our support team at the contact details provided on our website. They can assist you in resetting your password and address any concerns with your account. Your experience is important to us, and we're here to help.”
"Could not get answers (contacted 3 times) on a simple question, is it price $489 for 100 individual 3mg biofreeze packets as shown on website, or for 1000 packets "
“I understand your frustration regarding the lack of response to your inquiries about the pricing of the Biofreeze packets. It’s important to us that our customers receive clear and timely information. In order to assist you more better, could you please let us know the exact item name or the SKU number of the item. I appreciate your patience, and if you have any further questions or need assistance with your order, please don't hesitate to reach out.”
"Never got the email for my password. Try three times"
“I'm sorry to hear that you're having trouble receiving the password reset email. This can be frustrating. Please check your spam or junk folder to see if it was filtered there. If you still haven't received it, I recommend trying to reset your password again, or you can reach out to our support team directly for assistance. We're here to help you resolve this issue as quickly as possible.”
"Signed up for 10 percent off and it did not give it to me at checkout "
“We are sorry to hear that you didn't receive the 10% off discount during checkout. This can be frustrating, and I understand how disappointing it is when promotions don't work as expected. In that case you may let us know about the discount code and we will apply that on your order. Thank you for bringing this to our attention!”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our chat support and that your questions were answered promptly and thoroughly. It means a lot to us that we could help you make an informed choice. Your satisfaction is our top priority!”