"Easy to order but says one thing on ad and another on charges."
"I find it easy to use the program and find what I am needing"
“Thank you so much for your wonderful review! We're thrilled to hear that you find our program easy to use and that you appreciate the quick service. Your feedback means a lot to us, and we're always here to help you find exactly what you need. We look forward to serving you again!”
"A lot of places advertise and sell **** cervical pillows. I know this one looks weird but it is by far the best—trust me, I’ve spent nearly $1K trying different ones out! Don’t be lazy, definitely find a friend to help measure and make sure you measure to the point of your shoulder, not the outside of your shoulder. The fit is key!"
“Wow, thank you so much for this amazing review! We're thrilled to hear that our neck pillow has been life-changing for you! It's fantastic that you found the perfect fit after trying so many others. Your advice about measuring is invaluable and will definitely help others on their journey to comfort. We appreciate you sharing your experience and can't wait for all the positive impacts our product will bring to more customers like you! ?”
"Answered my questions quickly "
“Thank you so much for your fantastic review! We're thrilled to hear that our help desk was able to assist you promptly. Your satisfaction means the world to us, and we're here to help whenever you need it!”
"I have not received the product so I can't leave a true review"
“We understand how frustrating this can be, and we want to help resolve this issue for you. We want to inform you that we had shipped your order just after you left this review. We will surely work to give better service to our customer. Thank you for your patience.”
"I HAD QUITE A BIT OF TROUBLE CHECKING OUT."
“I'm sorry to hear that you had difficulty during the checkout process. We understand how frustrating that can be. Your experience is important to us, and we want to ensure a smooth shopping experience for all our customers. If you have specific details about the issues you encountered, please share them so we can address and improve the process. Thank you for your feedback, and we're here to help you with any further concerns.”
"I am internet challenged, and this was easy to do "
“We're thrilled to hear that you had a good experience with us! It's wonderful to know that our process was easy for you, especially since navigating the internet can sometimes be tricky. Thank you for sharing your feedback and for choosing Rehab Store!”
"your shipping charge is stupid"
“I understand that shipping charges can be frustrating, and I apologize for any inconvenience this has caused you. We strive to keep our shipping rates as fair as possible while ensuring timely delivery of our products. Your feedback is important to us, and I will share your comments with our team for consideration. If you have any questions or need assistance, please let us know.”
"couldn't use my new customer discount code. - said it had expired by the time I finished ordering the product I wanted"
“Thank you so much for your feedback! We're thrilled you chose to shop with us. We’re sorry to hear about the trouble with your discount code—this is definitely not the experience we want for our customers. Your input is invaluable, and we’ll make sure to look into this issue to improve your future shopping experience. Happy to assist you further if you need anything!”
"FIRST TIME ON WEB SITE AND I HAD A COUPON /DISCOUNTED RATE AND THEN THE CODE DISAPPEARED AND I COULDNT FIND IT"
“Thank you for your feedback! We're thrilled you chose us for your thumb brace needs! We're sorry to hear about the coupon confusion—technology can be tricky sometimes! If you ever run into issues like that again, please reach out to us directly, and we’ll be happy to help you find the best deals. Your satisfaction means the world to us! Enjoy your purchase!”
"Easy to order, did not get my item at this time"
“We’re thrilled to hear you found the ordering process easy! We appreciate your patience regarding your item. Our team is here to help ensure you receive it as soon as possible. Thank you for your support!”
"Very simple very quick very easy...thanks"
“Wow, we're absolutely thrilled to hear that you found our service to be simple, quick, and easy! Your satisfaction means the world to us, and we're so grateful for your positive feedback. Thank you for choosing Rehab Store, and we can't wait to serve you again!”
"The web site is easy to navigate. We will see if product matches the web experience."
“We're thrilled to hear that you're finding our website easy to navigate! Thank you for your positive feedback! We're confident that the product will meet your expectations and can't wait for you to experience it. Your satisfaction is our top priority, and we're here to support you every step of the way!”
"Was so happy to find this site. Had looked at several different sites with no luck. Very happy to find what I was looking for here."
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you needed at our store. It's amazing to know that we could make your search easier and more successful. Your happiness is our priority, and we're excited to continue providing you with the best products and service! Keep shopping with us!”
"You offered me 10 % off if i gave you my email, and then told me i couldn't use it . So how do you think i feel about your service."
“I'm sorry to hear about your experience with your order and the issue with the discount. It’s understandable to feel frustrated when things don’t go as expected. Please provide me with your order details, and I'll do my best to assist you in tracking your shipment and addressing the discount situation. Thank you for your patience as we work to resolve this for you.”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Thank you for your feedback! We're thrilled to hear that you found the ordering process easy. We truly appreciate you bringing the discrepancy between the ad and charges to our attention. Your insights help us improve and ensure a better experience for everyone. If you have any specific questions or concerns, we’re here to help!”