"Excelente servicio, mantienen comunicacion en todo momento. Envio rapido y efectivo y los mejores precios en piezas."

"I live in Montreal, Canada and is not a surprise why I buy auto parts from RockAuto. Like everybody I'm looking for a reasonable price and quality.
Even with the cost of shipment I still can make a good deal.
The parts catalog is well organized but I found that some parts description is not accurate enough to be sure that's the right one for my car.
Also, I would appreciate if RockAuto can put in the part list a column to identify the warehouse where the part is available, because I would like to make the future orders from the same place to reduce the cost of shipping."

"good prices. bad service .i order my part on wed 10/20 put 2 day air on it .got an email wed 10/20 said my part shipped. got my part on monday 10/25.
when i called to conplain the guy told me my part missed the truck i told him i received an email and said it shipped he pretty much told me i'm beat . so not to happy with them!"

"I bought a Curt wiring kit for my Jeep Liberty, installed in minutes fit perfect and RockAuto had the price and super fast delivery. Not my first nor will it be my last with RockAuto. Outstanding!"

"RockAuto exceeded my expectations again. I ordered midweek, received the parts Friday and was able to install it Saturday. I easily found the bolts and gaskets required and all were there. It fit perfectly and was very reasonably priced.
RockAuto rocks!"

"Great prices, I ordered the wrong parts, but the return process was easy. My account was credited quickly and hassle free.

The one thing you need to watch for is items being shipped from different locations, the shipping can get costly.

I will order from them again.

Thanks

"

"I have had a great experience shopping on the RockAuto.com website. It was easy for me to access the products I was seeking for. Finally, the shipping process was a quick and efficient and I received my merchandise in a timely manner. I will definitely take advantage of this site again and as well as recommend it to my friends.
Thanks Rockauto.com !!!

Chris"

"RockAuto.com is a great place to find the cheapest economy or premium parts to keep your car or truck in top running condition. Most parts are in stock and shipping is fast and reasonably priced too! I definitely recommend this site for all the DIY people out there looking to save money on labor and to keep their ride running and looking like new."

"I have ordered form RockAuto for many years now and have never had any problems. The prices are great, the website is easy to navigate and shipping is extreamly fast. Will definatly keep doing business with the company. "

"I had problems to find the oil filter for my old car (MG 1954)buy I could find it in RockAuto very easily."

"I was tempted by the low prices and a friends recommendation. I browsed to my cars make, year and model and found the section for alternators. I selected one of the available alternators and proceded to check out. When I received the part in the mail within 4 days I removed it from packaging and compared to the one on my vehicle. The female wiring harness clip was different. My car could not plug in to the new part. I corresponded with customer service and they responded quickly with return instructions. When I asked to have my shipping reimbursed I was told that I had ordered the wrong part and that my supposed mistake did not entitle me to any sort of reimbursement besides the part itself. I hold an e-mail confirmation that shows I ordered an alternator for my correct make, model and year. I revisited the web site and found that this part was no longer listed under my car. When I sent another message pushing for return shipping compensation, they shut down on me saying that I had erred. This mistake was theirs in listing the component as a fit for my vehicle. I believe they updated the web site based on my feedback, told me I was in the wrong and hoped that I would simply give up on having them refund the approximately $20 I paid in return shipping. The behavior that would demonstrate integrity here would be to rectify their mistake.

The rebuttal provided below by rock auto is typical. They simply say I was in the wrong and then dismiss me. It is easy enough to look at the site and see there are several different model sub-categories, and I had selected the correct set that specified my car. Rock auto, have you or have you not made changes to the listing? This has gone from incompetence to outright deceit. Why did they not note on how my e-mail confirmation shows an order for the correct part from the correct category. Why are they now refusing to correspond with me?

I called and spoke with Carl from customer service. He spoke with me using a professional demeanor. Eventually they offered to refund the cost of shipping the order to me. Putting me only $20 down from shipping the alternator back via usps.

If I was to use rock auto again, I would call the order in and be ready to provide any and all vehicle information to an individual who can ask guiding questions and ask for a written guarantee that the part would fit. I felt like the representative acknowledged that choosing your correct vehicle and specifications may not ensure proper fit. Some of the benefits of shoping locally might be: better return capability and to support your local economy."

"I purchaced parts for my 2005 KIA RIO to rebuild the cylinder head and found every thing I NEEDED RIGHT HERE @ ROCKAUTO.com. I looked at other web sites and found it uncomfortable and difficult moving through there catalogs and trying to find the right parts for my car. I have purchased in the past and over time several parts from Rockauto.com and am very satisfied with the quality and price. I plan on using Rockauto.com for future purchaces.I have told all my friends of my experience's with Rockauto.com and the exceptional service and dilivery. Keep up the good work!

Thanks

Dennis Harvey "

"All I can say is rockauto ROCKS.. no pun. LOL. But anyway. Iv ordered alot from this place. We got the best prices, the catalog for looking up parts is sooo easy. Always got the right part that Iv ordered. and delivery is awesome.. got all my stuff within 2 days. Keep up the awesome work.. Im telling everone I know about this place."

"Service from this company was excellent, with great communication, and clear concise answers to questions. This is especially important as I am buying from overseas.

Despatch was also very quick with the goods arriving well packaged and secure.

Price was also very good, probably the most competitive for automotive parts I've seen, including their shipping fees."

"The Airtex fuel pump was as advertised and arrived in a relatively short period of time. The installation was straight forward even though the fuel tank needed to be dropped. In the end, the pump worked fine and the price (pump with shipping) was better than I could have gotten locally."