"I have ordered twice now from RockAuto. The first was a starter motor for my daughter's Volkswagen. More recently I ordered struts and mounts for my Subaru. The struts were delivered separately since they were a wholesaler closeout, and a great buy! Each order was accurate and promptly delivered. I've done a lot of comparisons with other online auto parts retailers, and RockAuto is consistently the most economical."

"Bought a whole exhaust system for my son’s Isuzu Oasis (Honda Odyssey) in June 2009. Used the ROCKAUTO.com drop down menus and filled my shopping cart with everything I needed from the front pipe back. There were two choices for the catalytic converter and I choose the Walker 16111.
Received the shipment in a timely fashion and went ahead and installed on a Saturday afternoon. I had a little trouble when installing the catalytic converter, I had to loosen the spring bolts connecting the front pipe to the cat. in order to connect the rear cat. bolts. I thought this was a usI was able to install everything and it all seemed fine. About 2-3 weeks after the installation I brought the car for an inspection sticker and was rejected. The reason was an exhaust leak. It was pointed out that the pipe to the rear of the catalytic converter had carbon around the gasket. It was further determined that the catalytic converter seemed too short??

I called ROCKAUTO customer service and got a rep. that said he would look into why this catalytic converter did not fit. I got an e-mail telling me to call the customer service line pertaining to this problem. For the next three calls I got what sounded like young kids and they just kept telling me to call back and talk to Chris…every time I asked for Chris he was not there and no one else could help me. Finally I got someone that said he would look at the notes and try to help.

The answer I got was disappointing. I was told to measure the catalytic converter and call back. I went further than that and took pictures of a tape measure showing the length of the catalytic converter. I also took pictures of the stress that was occurring on the rubber hangers. I e-mailed all this to CUSTOMER SERVICE and after a few more phone calls got Chris to e-mail me back. He agreed that the catalytic converter looked too short and would look into why?? I again had to call back a few more times and finally got another CHRIS who said he would look at the notes. CHRIS came back on the phone and said you got the wrong part because you went with the Walker 16111, if you had gone with the BOZEL which was on the same drop down menu you would have gotten the 17.5” catalytic converter and that would have fit??? He said your 1998 must have been built in 1997 ( Genius ) and the walker part was for a 1998 Oasis…interesting because my VIN and registration prove that this Oasis is in fact a 1998. The answer I got was this happens all the time where a car manufacturer uses 1997 parts. Ok I said but you advertised this part to fit my car and it did not fit…also you had the right part advertised right next to this part both stating that they fit a 1998 Oasis when in fact they do not!

After it was determined that ROCKAUTO SENT ME THE WRONG PART I offered to pay for the right part and send back the wrong part after removal for a refund. I also asked that they fix the website so the next person doesn’t get misled like I did.

ROCKAUTO CUSTOMER SERVICE RESPONSE…There is nothing we can do, we will not take back a part that is used. Of course I would not send back a used part if it were represented correctly on you website…but it wasn’t. The CUSTOMER SERVICE REP. was smug in his insistence. I asked to talk to the manager and he said, “I AM THE MANAGER AND YOU WILL NOT GET ANYONE TO CHANGE THIS DECISION!! I responded, there had to be someone above you there that I can talk to. “THERE IS NO ONE HERE ABOVE ME HE INSISTED“.

I wrote a complaint letter and sent it both through e-mail and snail mail because the only e-mail is customer ****@**** I wasn’t sure the letter would get through. Anyway I did get a response from anther “manager” telling me I was “out of luck” and “this happens quite often”. I told him you win, you got one over on me but I can respond BY LETTING OTHER PEOPLE KNOW THAT ROCKAUTO DOES NOT STAND BEHIND THEIR PRODUCTS OR THERE CLAIM TO CUSTOMER SERVICE…

Mike M.
"

"Best, best, best! I permanently buy from ROCKAUTO, I never have a better deals yet! I am going to co-operate with ROCKAUTO all life :) Thanks for all!"

"Great prices and super fast shipping. I will defiantly do business again."

"Been using RockAuto for quite a while now. Great company: fast shipping, excellent prices and top notch customer service. A rare combination in modern times. Don't hesitate to purchase from this vendor!"

"I ordered 11 items from Rock Auto on the 4th of October and recieved them all by the 9th. A hint to everyone if shipping seems a little high try ordering the same item from a different mfg. I paid $3 more for 2 headlight assemblies and saved $120 overall in shipping."

"Absolutely perfect...
I oredered a bumper bracket for my daughter's Nissan Altima on October 02,2009 (a friday). It arrived on October 06,2009 (approx. 2:00pm) when I was IN THE DRIVEWAY WORKING ON THE CAR! I was just about to quit for the day and up drives the FedEx guy. It couldn't have worked-out better. Not only was it the correct part, but in only a few days AND cheaper than anywhere else I could find the part. Keep up the good work Rock Auto...and Thanks. "

"RockAuto is an "A" list merchant:
1. Greater selection than anyone
2. Best prices
3. Easy to navigate site and find what you need
4. Different quality/price options for the same part (probably what I like best about RockAuto)
5. Quick shipping, fair rates
6. In the unlikely event of a problem, they make it easy to return or exchange an item

I've ordered from them many times, and look forward to doing more business with them in the future."

"Items are a great value and are shipped incredibly fast. I have ordered several times and have been more than pleased each time. Rockauto is my first stop for automotive parts."

"Your service was excellent, My order was shipped the same day, Sept 16th. unfortunely the shipper you provided was terrible,as of oct. 7th,2009 i still have not received my order.i think it was shipped UPS."

"Rock Auto has great prices, brand name items, quick shipping. Customer service has been outstanding. This is one of the best online companies I've ever dealt with. Great job!"

"shipping an order worked great with no problems the product like there blower fans seems to 10 times tougher than an original fan. sincerely your fellow Canadian...."

"QUICK RESPONSE AND SHIPPING OF THE PART"

"What a great place to shop. I searched the net for two wks looking for the lowest price for Monroe quick struts. Rock auto was the lowest at $145 w/$10
shipping.My local garage and other auto stores(Napa,Autozone,Checker)all wanted $180++special order pricing.This is a one-stop-shop
for the best price and 3 day ship from NY to MN.I won't shop anywhere else in the future. This company is the best auto store I have ever shopped. Give it a try you will not be sorry."

"Parts for american cars are very expensive in Scandinavia. I live in Norway and have several times bought parts to my Jeep Cherokee from RockAuto.com. I very seldom buy any place else. Even including freight, I often save more than 50% compared to buying from a local dealer. Always correct parts, always in first-rate state and delivered to my door in only 5 days. I have even experienced delivery in four days from US to Norway - beat that! Using FedEx as a logistics partner is obviously a good choise."