"worst experience ever how much are yall still a business if you are selling defective parts , or missing parts or dropping packages . called and no answer have to leave voicemail and even then the lady who a answered is a b**** and attitude and all doesnt even let you speak goes off the voicemail and doesnt even fix the problem , no return , no money back , nothing. so if you want to spend your money on useless parts. this is your place. worst service I have ever had ."

"Received defective part. Send evidence of problem - photos. Asked to resend alternative or refund.
Receive nothing. They offered return back damaged part and spend on this much extra money, much more then part cost. Very bad communication. Despite they saw, that they sold rubbish they had not refunded.
"

"Ordered complete set of lights (front and rear) for a 2003 Silverado. Received the parts and discovered the right front headlight was actually a left front headlight that was in a right front box. I could clearly see that box had been opened and retaped shut before I got it. The packing was missing and the unit was flopping around in the box to the point of damaging the interior of the box. Totally unacceptable way to do business. What made matters worse was that I was tying up my friends body shop waiting for the correct part. Rock Auto had the gall to tell me I had to return the part and they would examine it before they would ship a new one ! Forced me into the position of having to make the return for a credit (again waiting for them to examine their own mistake) before they would issue a refund. And at the same time causing me to place a separate order for the correct part so I wasn't waiting forever. Believe me, at 66 years old I've ordered a ton of stuff from on-line suppliers and have had a fair share of mistakes made by the vendor. But almost always, especially in the case of a botch job like this, the vendor immediately sends out a replacement. Never again Rock Auto ... your commercials about the parts guy tapping away on his computer only to give you the wrong part is ironic. Because tha's what you did to me. "

"For anything other than something that requires a core they may be alright - but forget about something that has a core involved. They drop shipped my item from the remanufacturer- the remanufacturer included a return shipping label for the core - I used the label to return the item - then I found out RockAuto needed me to return somewhere else to get my core credit. Total BS. Emails went unanswered."

"I ordered 2 front struts and when they arrived at my Blaine Washington post box one of them was the wrong part. The first number was a 235602 instead of a 335602. The other strut was correct. They did not send a shipping label.

So I drove to Blaine and the USPS charged me $27 for shipping. Rock auto reimbursed me for just over $8. I complained that they should have sent me a shipping label. The response was that they couldn't send me a shipping label because I had a Canadian billing address. The fact that I have a US shipping address doesn't matter to them.

I sent them a "are you sure" message and suggested that my billing address could be the Democratic Republic of Congo but as long as my shipping address is in the USA a shipping label would be useful. They then repeated that they can't do it!!??? So if they goof up again, I will once again be on the hook for shipping costs as a retail client of USPS.

Seems to me they need to fix their system so that the shipping address determines the viability of a shipping label. "

"I bought a brake master cylinder that was defective. It was installed by certified mechanics that installed a new M/C that works. I sent the part back and asked for a credit. The only credit I got was if I buy something else from them within 5 years. Bummer!! Don't buy from these guys if you expect them to stand behind what they sell. "

"Bought a new switch for power windows. Tracking said delivered got home from work no package anywhere. Sent rock auto a email they issued a credit. Than next day said in email. The tracking shows it was delivered. So I got charged again for part. Avoid this joke of a parts supplier. Worst experience ever online."

"I have been buying rockauto parts for over 15 years now. I am extremely satisfied because they have very good prices and a convenient java website. When you pay 6$ for a part that is worth 60$ in local auto parts reseller it makes you feel great. Buy daily driver or prenium for longer lasting parts they are still cheaper compared to local retailers for the same brand and part number."

"NO customer service available via phone or email! When trying to get an order that they screwed up fixed, the web return system is telling me that I have to pay for the items return shipment cost (which is nearly the value of the item). They send me the WRONG part, not even close to the correct part and they want ME to foot the bill for the return. Shame on Rockauto.com"

"One of the parts ordered was a $295 catalytic converter. The gaskets were not sent, just a mail sticker was attached directly to the heat shield on the catalytic converter. After going through the process of, "problem," to be reimbursed for the missing parts, the site ends with no reimbursement. Several days later.... "

"I was promised a $100 gift card for buying 4 struts from rockauto.com, but its just a scam. I sent in everything they asked for and about 2 months later I get an email saying my rebate was rejected because of some items that were supposedly missing, but it was untrue. I called and they were closed but the answering service assured me they would have someone call me back. I also emailed explaining that everything they asked for was included. I never got a reply to my email and no one ever called me back. Finally I was able to get through to them by phone during regular business hours. The person I spoke to asked for my rebate id number which I gave him and told him that I was told the rebates was rejected. He placed me on hold for a minute or two. When he came back to the phone he said everything has been taken care of and that I was approved. Thats pretty fishy, I bet they reject 100% of all rebates initially. Now he proceeds to tell me that it will take 2 more months to process and I should get my rebate card in the. What the heck? It does not take 2 months to send out a rebate card. So I wait another two months and then check the status of the rebate online and guess what, it says rejected again. This is a total scam. Do not trust anything you hear from Rock Auto about a rebate, you will NEVER get your rebate. "

"I ordered a new condenser and paid for expedited shipping. Received package on time. Opened and part was damaged from the plastic straps holding the protective cardboard in place. So I quickly went online for a replacement because RA doesn’t have live customer service. Printed out my shipping label and rushed to Fedex to get the replacement on order for the next business day. Replacement part came today and guess what???its damaged like the first shipment. Both the original order and replacement came out of their Phoenix D.C. Went back on RA.com and they won’t ship me another replacement but only credit???? Thanks for your non help. I will never buy from RA or any of it affiliates again. Horrible customer service. The solution is to overnight me an Non damaged Condenser. Now I am 5 days or more with my car due to Labor Day Holiday. "

"I know a lot of folks have had issues with RA, but you need to be smart about what you buy. Despite the fact that they're cheaper 99.9% of the time I don't buy fragile, electronic or sensitive parts from them. But, for the DIYer or home mechanic you absolutely can't beat them for things like new filters, windshield wipers and even some tools and fluids. I have purchased thousands of dollars of goods from them over the years and I have never gotten the wrong part or damaged parts. Their customer service is almost impossible to reach, but I just try to eliminate the need for them by purchasing parts that are hard to break or damage during shipping. I've saved so much money buying oil filters, air filters, brake pads/shoes, thermostats, etc from RockAuto. I saved over $100 on the cost of a Chevy S10 fuel tank buying from RA vs the local shops. I saved a ton of money buying new CV half shafts from them...the same brands as local shops for half the price. No complaints here!"

"Parts came damaged and they charge for return shipping even if it’s their fault, parts were damaged due to poor packaging. & then they tried saying it was our fault because we sent the item back in the same packing it came in, so they were not going to issue a refund and we had to dispute it threw our bank to get a refund. All these people do it scam. They are cheap and either sell broken parts as new or they are out to cut costs on packaging etc to make the most money possible. There is no customer care number by the way and nothing can be accomplished with online support unless your agreeing to return part for $35 shipping label they provide. Buyer beware. "

"No customer service. Returns are a hassle and will cost you in the long run. Just don't do it."