"And that customer is me, as their email stated:

"...the number of items you have returned to RockAuto as Defective or Warranty far surpasses that of our other customers, and we're not sure why that is the case."

I've returned only 1 item to them, and they covered it under warranty. That means none of their other customers have ever returned anything to RockAuto.com, which is amazing for a company with so many customers and that has been in business for over 20 years.



"

"Ordered 2 small sensors that cud have usps dropped in mailbox an for sum reason dhl got involved. Dhl took from warehouse and was to carry to post office near me. Ordered 3/29/18 an supposed to get 4/26/18. Most frustrating is not being able to talk w anyone at rockauto. They only have online automated customer service... Which correlates to 0 customer service in most cases.
Definitely wud not recommend doin business w them. Go thru a store that actually has people u can talk to about any issues u r having."

"Sent wrong parts in December. I called in February and no return call, emailed in March and was told couldn't return parts. 2 different struts and one looks used. Not the right struts for my vehicle, out original price and $80 to a mechanic. Invoice75538623 price $56.67"

"Rock auto is the best place to get past for any car or truck that you have great prices fast shipping"

"item shown in stock (3 different times), ordered, receive order confirmation, then receive a message a day later that it isn't available. Don't waste your time."

"9 days later and I still don’t have an in stock . I will never order again. Don’t waste your time or money."

"Bought a part and it was the wrong part. I needed to send it back so I went through their return process. Their return process refused to refund the shipping charges of a part they sent me in error.

I am quite happy that it was nothing more than an air filter. It appears many others here have went through the same problem. I was about to order a couple of thousand dollars worth of parts to restore a work vehicle. Not any longer."

"Ordered what I thought to be a rebuilt Distributor. Come to find out, it is a "service" to rebuild my distributor.
Scanned the pages of their web site over and over, tried to cancel the order. Could not do it.

This is what sunk it with Rockauto for me, discovering that you cannot talk to a human being about a problem with an order! Called corporate office, they refused to talk about it, and in fact, HUNG UP ON ME mid conversation.

I will dispute this charge on my credit card when it posts. Stay away from ROCK AUTO, if you expect any level of customer service, there is NONE!!!

"

"Payed $100 in overnight shipping costs for a mirror. The mirror arrived completely destroyed and smashed due to careless packaging. It's a mirror, but came with minimal bubble wrap and no fragile warnings on the box. I am now stuck in an endless fight to get customer service to answer me since they have NO PHONE CUSTOMER SERVICE. Absolute train wreck. "

"Ordered a left and right side part for a car, warehouse sent me two rights. Emailed and returned one the them in hopes for an exchange for the left. Rock auto ships me another right side replacement for the left i needed. I email them again, the girl behind the computer screen shots me a picture of the recomendation of replacing in pairs. Being ignorant and misplaced as an employee the girl believes that replace in pairs means i need two rights and not that it actually means service the left when servicing the right and vice versa. Not knowing that she argues with me and tries to prove a nonexistent point. To this day im stuck in a infinute loop of only receiving right side engine mounts from rock auto. Not worth whatever your saving to deal with there ineptitude. "

"Non-existent customer service, product was insufficiently packaged. Not worth the hassle."

"Saw a commercial about this company and how you should buy parts from them if you want the correct part.

Well, our auto repair company-in business over 40 years decided to give them a try and ordered a part. We know how to order the correct parts and gave their rep any and all information they requested regarding the vehicle. They sent the wrong part and returns were a series of hoop jumping. We could NOT talk to a live person and when we tried, we only got a rude customer service rep girl who refused to put us through to anyone else. We had to fill out an online form. We did not receive our shipping costs back even though the mistake was theirs.

Will NEVER order from them again. One and done. Learned our lesson.

I am not looking up the invoice or date so the information regarding that is false, FYI."

"The plugs are very poor quality Crome more like stainless steel. "

"Product shipped and a delivery date given. Fed ex dosent deliver because the NAME on the box. Not that they didnt have the correct address but because it was my name and not the business. I have to drive an hour to pick up my package as it was time sensitive.
Call fed ex, get hung up on, call rock auto, they no longer have a customer service phone line, girl at desk hangs up on me.
No intention of helping customers. They just dont care."

"Ordered a new in stock air filter for my Chevrolet Spark. It took them over a week to package and deliver it to the carrier. I finally received the air filter 13 days later. Shipping is too slow for my tastes."