"I was introduced to Rock Auto by my son. Since then, I have purchased from Rock Auto several times for all my vehicles, two of which are antique vehicles. It is so easy to use their site to find parts, see the price and buy the parts. The very best part is you can see who manufactured the part and you usually have a choice of manufacturers and price. Unbelivable great prices and fast shipping. Sure beats standing in line at the auto parts store and then getting the wrong part and paying too much. You can order online 24 hours or by phone. My first stop when shopping!!!!!!!!!!!!!"
" I am restoring an old and relatively rare Ferrari for which parts no longer exist. I cannot order parts by part number, so I have to find parts that function correctly and look like the original. Website parts photos are important to me.
I recently sent an email to RockAuto.com on a Saturday night to ask a couple of questions about their parts photos. I had just rejected some misidentified parts that I had ordered from another parts store, so my email to RockAuto was probably not as polite as it should have been.
I was amazed to received an email on Sunday morning from Erin K. at RockAuto, answering the questions I asked, plus several other questions that I did not ask for fear of not receiving an answer at all. I'm used to getting the brush-off when I ask questions about parts being sold.
I was so impressed with Erin's professionalism that I ordered immediately and received, very quickly, exactly what I ordered.
I got such good service before becoming a customer, that I will certainly not hesitate to order from RockAuto in the future.
Thanks Erin, and everyone else who worked on my order.
Tom Kizer
Lévis, Quebec, Canada"
"I have shopped other sites for parts before but my experience with Rock Auto was completely different. I found what I was looking for easy and my order shipped right away. Top Score."
"Very easy to use catalogue, the service received from RockAuto is just fantastic - best I have encoutered so far."
"Excellent customer service, fast shipping and very large product list with very good quality and prices."
"RockAuto is a great world wide site with cheap price and excellent workers.
Usually they sent shipments in the same day of order, and when you ask a question of anything of the parts you can be sure that you will recieve a reply in 1 day.
"
"The Clutch Master Cylinder purchased form Rock Auto.Com was not only the highest quality available but also it was priced reasonable(in fact the lowest price I found) and was shipped immediatedly. I have purchased from Rock Auto.Com before and will always in the future.
They have earned my highest recommendation!!!"
"I have ordered parts from Rockauto many times and I've been realy pleased by their great prices and great customer support. I will definitely keep ordering from them in the future. 10/10
"
"Very fast shipping to Germany within 3 days!! All parts fits perfectly to my 05 Mustang and are from excellent quality and best price. The shop is easy to use and available in German language. All papers for the customs handling are complete and in the required language. This very good service is amaizing.
Best regards from South-Germany
Udo"
"Thank you for careful correspondence kindness very much!
A lot of articles of auto parts are easy to choose rockauto.
I was Japan, but business was possible in peace."
"I have searched many places to find your parts the cheapest. Some couldnt even get the parts i needed. I heard of your website through a friend of mine and figured i would give you a shot at my business, and to my surprise i am whole heartedly %100 satisfied. I was very nervous at first about ordering online, untill my first order arrived. I was so satisfied that i immediately put in for a second order. I just recieved those packages today and I am just esstatic. Your company has a great, user friendly website and turn around service that anybody can be proud of. I have already recommended several people to your site and will continue to use RockAuto.com as my main source of replacement parts. I am already planning for a third order and many more in the near future. Thank you Rock Auto for being such an affordable and friendly buisiness.
Sincerely, Daniel Durant"
"I had never heard of rockauto.com until my father told me about it. I found the website and easily ordered the parts i needed through the very well set up parts catalog. I did check the local Napa store and and you guys blew them out of the water when it came to price difference.I Saved alot of money with rockauto and being unemployed at the time,it really helps! Shipping and communication was great and very reasonable. The next time i need auto parts i will buying from rockauto.com. You guys are great and have a new customer.Thank you!!!"
"rockauto.com is a great company to order from. I ordered 4 rotors and 2 sets of pads for my Blazer and only paid $291. Napa wanted well over $400. Saved me well over $100. From now on, I order everything from rockauto.com. Keep up the good work guys."
"Wow! I'm an international customer and not the easiest person to please, so when I give the RockAuto.com team, a "wow", you know its a well deserved one!
I am a frequent online shopper for lots of things, but mainly parts for my cars, as I like 'em old cuz there's nothing quite like a good project vehicle!
As such, when I was recommended by a fellow forum member to visit RockAuto.com, I was initially surprised at how many parts the store carried for my car, and also at how easy the site was to navigate..kudos to the web team on a great job!
However I think the most amazing thing for me was the shipping. Given that I was informed up front that the parts were coming from different locations (all being shipped to one address in the USA though) I put my mind up to perhaps a two week delay. My jaw literally dropped when I got a confirmation that the parts had reached the US destination and within 3-4 days, were in my hand!
If you guys were any faster, I'd recommend you diversify so I can order food from you!
Whatever you all are doing, keep doing it! Congrats on the good job!
Ralph."
"I ordered 4 balljoints for my blazer on sunday and paid for 3 day shipping to make sure I would get them by friday when my truck was being repaired. They send me one wrong ball joint, I recevied them wednesday afternoon. Now when I called they said the only way I could be guaranteed to get my ball joints by Friday was by placing a new order and paying for Next day air and then returning my other part and getting a refund. Now I ordered through them because money was tight and I wanted to save some money, so now I gotta pay for another part and wait for the refund? I understand this sort of because if they gave out refunds first some people may keep the part, but what really made me mad was they wanted me to pay a full $30 to get me the part by the time I needed due to there mistake. My company ships free next day when we make mistakes like this and I think rock auto should of done the same. Buy locally people it will save the trouble and not worth the small amount of money you save going through this company, this was my one and only order with them and they managed to mess it up!
UPDATE:
So I tried calling back later that night and talked to someone, Now they agreed to ship my part out next day, If i put my part in the mail that night, So I did and called back the next morning (thursday) and they saw the tracking number and shipped out my part next day. Although I still had to pay half the shipping cost of $16 even though they quoted me $28 for shipping. So they did come threw and fixed my problem and got me my part on time although I don't think I should of had to pay half the shipping. My company wouldn't of charged the customer and we are a lot smaller company! I may buy from them again and hope this was just a fluke!"