"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"I needed time to understand the options, even after making my initial order. The information I received online helped me to understand the best choice for me. After reflecting on my initial order overnight, I changed my mind about what I wanted. I am happy I was able to revise my order the next day, by telephone, without any negative repercussions!"
"The website is very well organized and I found every single one of my questions could be answered. Also, the chat box appeared and a customer rep was ready to answer my questions immediately. I'm excited to experience my new mattress and a new chapter of healthy, restorative sleep! This company seems to really have it all together. "
"All my questions were answered and everyone was very helpful and easy to work with."
"Called company representative. They answered all questions. "
"The website is very easy to navigate. All the information is at your fingertips also there's a live assistant ready to assist with any questions. "
"Easy to work thru website"
"Wow ! what a mattress I had , sure it is what I expected the most top quality mattress. Whenever I slept at top hotel, I always wondered where can I buy those mattress but here I am finally I got one and it is a lot better than any other mattress I've been have. Thank you Saatva you came to my house. My husband wanted sleep my bed so I will buy one for him soon."
"the process was quite simple with clearly marked areas to check exactly what I wanted. The one very small issue is the back button. After making my choices, I wanted to review one item from a previous page. By clicking the back button, I lost all of my picks. Other than this small hiccup, I was very pleased with the online process. Also, the chat option was nice as the individual guided me quickly to the mattress I wanted with a link. Hoping the delivery process is quick and easy too."
"So far it has been easy to order"
"hmmmm, I really don't know what to say! After looking at this mattress for several years, &, reading all of the reviews, I hope everything goes as well with my purchase. I do not have a warm fuzzy feeling!
I'm not going into detail as to why I feel this way, right now. I guess, stay tuned!
susan k garven"
"First time buying a large purchase without talking to someone."
"Trying to order off the website was futile....the website would only allow me to get so far, then I wasn't able to "continue" to the next page in the order process to complete my order. I don't know if the problem was my crummy little Android tablet or at Saatva's end, but it was frustrating. I would think if all sales are online dependent, the site would be formatted for all media devices (such as tablets, phones, laptops and PCs).
When I could not proceed with my order, I resorted to the "chat" function (again). I had chatted the two previous nights with Jenna. Let me tell ya, Jenna was very knowledgeable (about the products), had the patience of a saint and answered all my questions immediately. She is awesome!!!
However, when I could order my mattress and lineal base online, I ended up chatting with Stephanie. She was very knowledgeable also. Stephanie reassured me she could place my order for me, and she did!
Please know I am not a computer geek, but I've had website format issues before (local newspaper).
In closing, my Saatva buying experience thus far, has been outstanding since your human interface customer service is first class."
"Now that I have used the mattress for over a year I continue to find it super comfortable and it remains durable. I have been more than satisfied with the mattress quality and the painless replacement of the old crappy one."
"I ordered the Saatva Mattress on their Web Page. Ordering was easy and Saatva stood by everything they say with regard to delivery and setup. I'm very satisfied with the experience."
"After researching beds for over a year, and waiting for my brother to pass the 1 year mark on his SAATVA bed, we finally decided to jump in with both feet! We can't wait to get an amazing night's sleep in 9-18 days!!! We'll post after we've received it and give a review on our deep slumber!"