"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"Easy process. Personal customer service to ensure correct outcome "
"This was a great experience. I never thought I could be so easy...and I can text questions with the CS team. AMAZING!"
"ordered on 6/5
confirmation on 6/6
mattress finished on 6/15
"delivery partner will contact you in 3 to 5 days"
Dumar Moving contacts us on 6/27 (12 days later) advising your mattress will be delivered tomorrow
Advised Dumar Moving we were away and could not take delivery
Haven't heard a word back yet (7/1)
Over $1,800 spent, I'd expect more.
"
"I just purchased and have not received, but so far , so good. "
"I started my order online and when I had a question, I asked the question through the "chat" box. She was quite helpful and offered to call me. She immediately called me and was very personable and helpful. She assisted me with the order, making everything go so easily."
"I called and talked to Maria. She was very nice and answered all my questions."
"I spoke with Eriikka during a live chat and she was awesome at helping me make the right selection ! "
"All my questions regarding the purchase of the mattress as well as the set up for delivery were answered for me before I asked."
"Every question I had was answered at the time I was on line placing my order. With just a click of each item it explained what I was looking at and the different option I have to choose from. I liked to be able to see the different sizes of mattress to compare what would be best for me.
It was a very pleasant shopping experience"
"Buying the mattress online was very easy, however I wanted to confirm I had my order correct so I called the 1-800 number to talk to a rep. The rep was very helpful and patient with all our inquiries. In addition, after the phone call my husband had a question about the lineal so he clicked on the website to chat with a rep, they immediately texted back and responded with a full explanation. Haven't received the mattress yet but will certainly leave a review."
"I was about to do it all by myself, but when asking one final question, your associate asked if he could go ahead and complete the purchase on the phone.
We did!"
"The ordering process was excellent; simple & informative."
"I rec'vd the mattress 9 days after I ordered it. That is nice service. Slept on it last night. So far it seems to be comfortable. "
"Other that the confusion on how to oreder different firmnesses on the Split Lineal King bed, all was good."
"The salesman I talked to helped explain the different levels of softness in your mattresses and questioned me on my ways of resting when in bed. I am a side/back sleeper. He explained why he was suggesting the type of mattress for me to make sure I would be
comfortable. I am sure I will be happy and much more satisfied with this mattress than I have been with previous purchases from other retailers.
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