"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"Just ordered 2 days ago, We shall see. After reading all the reviews, I expect to be blown away and being throwing stones at our current Stearns and Foster mattress!"
"Chatted online with Saatva representative. She was helpful. Then gave her my phone number and she called me to complete the purchase process. It would have been simpler to have purchased online but after all the time she spent with me chatting, I wanted her to personally make the sale in case it would give her some brownie points. "
"Very helpful customer representative. "
"I purchased a king-size luxury firm mattress in 2014 and feel in love with it. I recently purchased a queen size luxury firm mattress and foundation for my son, who loved sleeping on the one I purchased in 2014. The only reason I did not rate this as "excellent" is due to the online issue I had trying to place the order. I tried four different times over the period of two days, and the site kept locking up on the page where you type in the shipping address. I sent an email to Saatva and promptly received a phone call. I processed my order via phone, and Ashley D, my customer service rep, was so very helpful."
"It's a very easy process to order!"
"Web site was easy to navigate, and customer service answered my questions immediately. Very short "On hold" time"
"In the online purchase form there is a text box to write questions and comments. I posed a question and received no reply but later received a reply extolling how great the customer service is when I didn't experience that based on the non response to my questions."
"Talked with a few people and they were incredible!!!!!"
"I purchased a Saatva mattress for my brother. Wonderful experience. Seamless delivery. Friendly staff. "
"So far so good. Gloria did a good job taking my order. I hope the mattress works as well. Won't receive it for a couple of weeks."
"They were very quick to answer all of my questions. Having immediate feedback helped me choose Saatva."
"I had been nervous about making this purchase, but Francis helped me thru the process and now I'm looking forward to a good nights sleep."
"The entire website was very informative. I especially liked the comparison chart with other mattresses I had been considering. It was so easy to pick out what I wanted and to make the purchase online. I even had a question about delivery which was promptly answered by a person using the chat window. So far, so good."
"I was fully satisfied with the description of each mattress. The purchase of the foundation and how to measure things for complete satisfaction was particularly nice."
"I called to talk with a representative for information reguarding a luxury firm mattress. All my questions were answered. The company's business policy was explained. I was so impressed I purchased a new king size luxury firm mattress from the rep I was speaking with. My new mattress will be delivered to my home, set up and old mattress taken away!
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