"Picked our bed and ordered. Real easy. Waiting now, for our delivery date. "

"Very easy purchase process. "

"After purchasing a $6000.00 Tempurpedic bed 3 years ago I was experiencing severe neck and back pain and could not sleep through the night. I recently purchased the King sized Luxury Firm Saatva mattress. The customer service was immediate and superb! I received the mattress at my door 14 days later and have been using now for 2 weeks. I can tell you this is by far the best mattress i have ever slept on. Very supportive but the pillow top is plush. I have slept through the nights and no more neck and back pain. I have also referred 2 people to them who have purchased since. I would definitely recommend Saatva!
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"The Saatva web site made the buying decision easy. The straight forward descriptions based on client needs helped me to choose a bed for my 87-year old mom with arthritis. Looking forward to seeing how she likes it. Thank you."

"I have spent almost 5 months shopping / deciding on a new bed. Each store visit was unpleasant and untrustworthy. I continued to return to your site. While I was hesitant to buy a bed on-line, the price, customer comments, guarantee, & ease of purchase made my decision ultimately seem right."

"We just ordered... and so far so good.... chat help was great. now on to the next step of receiving and SLEEPING on the new mattress....."

"Helpful reps, knew answers to every question imagineable, and I had some unique ones! "

"The first one we bought was so good we are buying another for my son!"

"I got my mattress on the time agreed upon. My mattress is comfortable, no more pains. My husband used to wake up a couple of times a night, but he is sleeping through the night now and we both wake up refreshed. I am glad I ordered my mattress on line I was a bit worried about choosing a mattress I did not try at first."

"Very profesional and knowledgable about your product"

"I haven't received my mattress yet, so right now I'll just review my purchasing experience. I think the Saatva website is well designed and easy to navigate, overall a vast aesthetic and informational improvement over other online mattress retailers. However, I found a few things irritating. For one, Saatva offers three comfort levels, but provides significantly more information about their most popular luxury-firm option than they do for their firm and plush-soft options. As someone debating between the luxury-firm and plush-soft options, that made my decision a little more difficult as I lacked information for the one option. They are clearly trying to push customers towards the luxury-firm. When I decided to take advantage of their live chat system to help clarify some things, I felt that they were parroting information that could be found on the website. Your customers can read. What they need is an honest opinion or assessment of their needs. It would be nice if they offered a mattress assessment like some other retailers such as Helix or Serta. Also, the reviews on their website cannot be filtered by rating, and aren't event ordered newest first. The product is clearly highly rated, but why bury the commentary of customers who were less satisfied for some reason. I always do outside research before purchasing online, but this time I was really forced to spend much more time on that because Saatva itself fails to market each of its products equally and their review system would have you believe the mattress is made of rainbows and sunshine. That is yet to be determined, but I'm hoping for the best. Lastly, I would suggest that they create more integration between the websites for their inter-spring (Saatva), memory foam (Loom & Leaf), and latex (Zenhaven) mattresses. I knew what I wanted, but customers who are interested in the Saatva brand but undecided about what kind of mattress would be best wouldn't even know that they offered other types of mattresses unless they really did their research. "

"Please come pickup and return and refund. In more pain then before. "

"I was going into town to the mattress stores today but thought I would check them out online first and I ran across Saatvamattress and by the time I got looking and reading reviews I ordered without even going to town and looking...So far my experience has been exceptional..."

"I felt as if you were aiming to help me think through what I wanted in my bed. I hope we came up with what works for me. I am glad to learn of your green policies and looking forward to using my new bed.
Thank you, Vicki and whomever the earlier customer service rep was."

"Over the years we've bought some exceptional mattress duds which could not be returned. I goggled "mattresses" to see if I was the only one out there baffled by such a purchase. Read through countless raves about your product and decided to give you a try--at least you have a return policy. Decided to order the one most reviewers praised and now we're waiting with bated breath to receive this wonder product. Ordering was extremely easy with no problems."